Thank you!

I have phoned Ovo and they put me back onto SSE.  I will phone them after 9am to set up a new account. 

Thanks for the info!

Hello,

I've moved into the 3 Hayes apartment on 1st/10/2022, they told me that you are the responsible company for the electricity in the building, and that I should contact you in order to create an account and pay the electricity bills.

my questions:

1. how should I pay the bills (every month or every three months)
2. how can I create an account 
3. can I pay online.
4. how can I contact you
5. where should I check the meter                  thank you 

Hey there @nouf !

I’m Blastoise186, one of the forum volunteers patrolling the forums. I don’t work for OVO myself, but I’m definitely able to help answer those questions for you!

To get your account up and running, please call OVO on 0330 303 5063. If you get asked for an account number, press the Hash # Key and then if asked, choose the option for having recently signed up and wanting to talk about a new account.

1. how should I pay the bills (every month or every three months)
   1. OVO only does Monthly billing and Monthly payments
2. how can I create an account
   1. As mentioned above, you’ll need to phone OVO to get started right now 
3. can I pay online.
   1. Yep, this can be an option and is fully supported for credit and debit cards and OVO now also accepts Apple Pay and Google Pay too - but a Direct Debit will make your life easier
4. how can I contact you
   1. All the contact options are available at https://help.ovoenergy.com but you’ll need to phone up to create a new account. This forum is also open 24/7/365 for general questions :)
5. where should I check the meter
   1. I can help you figure that out. Please post photos of your meters and I’ll be able to give you either the meter readings instantly, or tell you what to do to get one from them

Hope this helps! If you need a hand, give us a shout.

Thank you

I hung on for ages and, then my phone ran out of juice!  However, I tried with a different number and got through to an actual person!  She was very helpful and is getting in touch with the Home  Moving team herself and ringing back.

The man who lived here before hasn't changed his energy supplier! 

Thanks for the update @Gill P, I hope this gets sorted for you! 

I now have discovered that the previous owner didn't have dual fuel!  So I have set up an account  with British Gas. When SSE changes to OVO I will be able to have dual fuel.  

How doni active my account  its let me active one for here but Aston as I try to get on account I'm in valid or set up account or ran out of time I'm not ringing  again as 45 mins I was on the phone yesterday  an go no answer I was hoping anyone would know on here

What do you need to activate?

If it’s your online account, you’re after https://account-activation.ovoenergy.com/confirm-email

If you just moved into a new house, it’s https://switch.ovoenergy.com or https://homemoves.ovoenergy.com/

Hi everyone. I live in a shared house and someone is moving out. It is her name on the contract. Is it possible to change the account holder and keep the same contract? 

Heya @Steve Gwen !

This is a bit tricky I’m afraid. The safest option is to terminate the existing account and open a new one in the name of whoever wants to take it on next. This ensures the liability of the current account holder is terminated correctly and releases them from any responsibility or liability for the account and property after they leave. It also then ensures that someone who is still living at your house can take control of the supply and look after it going forwards.

I’ll sleep on this one overnight though, in case I have more advice!

Thank you for such a quick reply. This is very helpful. As we were on a fixed contract, the price will now be much higher. Is there anything I can do about that? 

How long is left until:

• The contract expires
• The existing account holder moves out

This may help me advise you

Hi,

We just recently moved into a property in Derby and the last tenant had OVO Energy as the supplier for the electricity. Now we have to change the account under our names. What should we do? We've been trying to call 0330 303 5063 and also tried to press the # but it keeps on asking for the account number which I don't know. 

Thanks

You need to set up a new account. You can't take over the account from the previous tenant. When you call you need to say you're a new customer.

Or try https://switch.ovoenergy.com . It’ll probably be faster.

How to open a new tenancy with ovo as we moved to a new home

Hi @Avanya123 ,

Do you know if the property is definitely supplied by OVO? If so, you’ll be after https://switch.ovoenergy.com if it’s on OVO Pay Monthly, or if it’s Pay As You Go, you’ll probably need Boost instead via 0330 102 7517.

If you’re not sure who the supplier is, you’ll need to find out first.

For electricity, go to https://www.energynetworks.org/customers/find-my-network-operator to find your DNO and then contact that DNO to look up the supplier

For gas, you can use https://findmysupplier.energy 

Hello , 

I have recently moved into the new property which has OVO energy supply. I am trying to open an account with OVO online however the link ask to give account number which mentioned over previous owner bill and on submitting it gets denies saying this is already in use. 

I called up customer care service multiple times. they ask my details move in date every time i call and gave me one case number but nothing has been done further. 

I am very stressed as its been two month since i have moved into this property and have not paid the energy bill and afraid if they charge any penalty for delay. 

I am completely new here can anybody please help me 

Hi @shikhayadav ,

You’ll either need to use https://switch.ovoenergy.com or call 0330 303 5063. If there’s an issue because of a previous account being messed up, you’ll have to wait while the Support Team gets that account moved out of the way before you can properly take control.

It sounds like that’s currently being investigated, so I’d probably suggest waiting for now. You will not get a penalty under these circumstances.

Hi, 

I have moved to a property where OVO supplies energy(both Gas and Electricity). I tried to set up my account, but I don’t have OVO Account Id. How can I get OVO Account Id?

I didn’t receive any welcome email or bill stating the account number.

Do I need to call, or can it be done online?

Thanks.

Hey @suvradippaul !

Try https://switch.ovoenergy.com and you should be able to get one. :)

If that doesn’t work, call 0330 303 5063.

I have tried multiple times this morning to reach them on 0330 303 5063, but after a long while, the line is disconnected. Are there any ways to reach them online? 

You might be able to try https://help.ovoenergy.com and use Live Chat but I can’t make any promises.

I suspect the dropped call could just be because the system is getting massively overloaded. If you still keep having trouble, let me know in this thread and I’ll see if I can ask for help backstage.