Skip to main content
V
Rank 1
Valentina
Rank 1
November 3, 2017
Solved

We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

  • November 3, 2017
  • 114 replies
  • 12424 views

Hi,

We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do?

Thanks

Best answer by Mw2870

Updated on 09/07/25 by Ben_OVO

 

Welcome to your new home and to OVO!


Once you’ve got the keys to the new property you’ll need to let us know you’ve moved in and set up an account with us here. You can also find a guide for this process on our website here.

 

Once you’ve put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. If you’d prefer, you can also contact our Support Team who can do this process for you.

 

 

Even if you’re planning on switching suppliers - we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a Smart meter!) and create you an account starting from this point. There’s a full run-down of this process on the great guide below.

 

 

Once you’re all set-up, the easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)

 

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

114 replies

Show previous replies
G
Newcomer
Gill P
Newcomer
October 11, 2022

I hung on for ages and, then my phone ran out of juice!  However, I tried with a different number and got through to an actual person!  She was very helpful and is getting in touch with the Home  Moving team herself and ringing back.

 

The man who lived here before hasn't changed his energy supplier! 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    October 11, 2022

    Thanks for the update @Gill P, I hope this gets sorted for you! 🙂

    Renewable Energy? Big Fan.
    G
    Newcomer
    Gill P
    Newcomer
    October 11, 2022

    I now have discovered that the previous owner didn't have dual fuel!  So I have set up an account  with British Gas. When SSE changes to OVO I will be able to have dual fuel.  

      A
      Newcomer
      Abates29
      Newcomer
      November 8, 2022

      How doni active my account  its let me active one for here but Aston as I try to get on account I'm in valid or set up account or ran out of time I'm not ringing  again as 45 mins I was on the phone yesterday  an go no answer I was hoping anyone would know on here

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 8, 2022

      What do you need to activate?

      If it’s your online account, you’re after https://account-activation.ovoenergy.com/confirm-email

      If you just moved into a new house, it’s https://switch.ovoenergy.com or https://homemoves.ovoenergy.com/

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        S
        Newcomer
        Steve Gwen
        Newcomer
        November 8, 2022

        Hi everyone. I live in a shared house and someone is moving out. It is her name on the contract. Is it possible to change the account holder and keep the same contract? 

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 8, 2022

        Heya @Steve Gwen !

        This is a bit tricky I’m afraid. The safest option is to terminate the existing account and open a new one in the name of whoever wants to take it on next. This ensures the liability of the current account holder is terminated correctly and releases them from any responsibility or liability for the account and property after they leave. It also then ensures that someone who is still living at your house can take control of the supply and look after it going forwards.

        I’ll sleep on this one overnight though, in case I have more advice!

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          S
          Newcomer
          Steve Gwen
          Newcomer
          November 8, 2022

          Heya @Steve Gwen !

          This is a bit tricky I’m afraid. The safest option is to terminate the existing account and open a new one in the name of whoever wants to take it on next. This ensures the liability of the current account holder is terminated correctly and releases them from any responsibility or liability for the account and property after they leave. It also then ensures that someone who is still living at your house can take control of the supply and look after it going forwards.

          I’ll sleep on this one overnight though, in case I have more advice!

          Thank you for such a quick reply. This is very helpful. As we were on a fixed contract, the price will now be much higher. Is there anything I can do about that? 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          November 8, 2022

          How long is left until:

          • The contract expires
          • The existing account holder moves out

          This may help me advise you

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          M
          Newcomer
          MariiaMonicaa
          Newcomer
          November 11, 2022

          Hi,

          We just recently moved into a property in Derby and the last tenant had OVO Energy as the supplier for the electricity. Now we have to change the account under our names. What should we do? We've been trying to call 0330 303 5063 and also tried to press the # but it keeps on asking for the account number which I don't know. 

          Thanks

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd