We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

Yes, it has not worked

Hey @Anvitha,

Sorry for the issues you’re having,

When you move into a home supplied by OVO you shouldn’t need an account number to register?

The account number you have on your letters sounds like it might be an ‘Occupier’ account. Please disregard these letters as you need to set up an account in your name, please try and set up an account through this link.

If you get an error message please upload a screenshot to this thread. You can also ‘move in’ to a new address by calling Support on 0330 303 5063.

It sounds like you’ve been making payments to The Occupier account via bank transfer, once you’ve set up an account in your name you can send us proof of payment and we’ll transfer the credit to your account.

Hope this helps. 

You need to set up an account urgently, before it goes into debt collection. Please do so via https://switch.ovoenergy.com preferably immediately and use DD just to get things going. You can always change your mind later and switch to paying on-demand once you’ve cleared the arrears.

Hiya!

Please use https://switch.ovoenergy.com for this. You don’t need the existing account number. You’ll get a new one via that tool instead.

You have to phone up for that and set up the account over the phone. It’s much faster to just go Direct Debit and is around £200 a year cheaper on average.

As mentioned, the fastest way to get one is to sign up via https://switch.ovoenergy.com and use the Direct Debit option.

I just want tO ask about My bill can i change My name oN My electricty bill please

Hey @Dos santos,

Welcome to the OVO Online Community,

Have you already set up an account with us? If so you’ll need to contact our Support Team, they’ll go through data protection on the account and can update the name for you. We have a similar topic which may be helpful to you:

If you want to change the person named on the properties account then please set up a new account in your name:

Hope this helps. 

Hey @mahmoudsmonem ,

Hmmm… Sounds to me like someone isn’t paying the bills to OVO properly…

Try the Collections Team on 0800 069 9831 as they might be able to fix this. You’ll need to prove you’re not responsible for the bills and they’ll be able to advise on how to do that. As long as you satisfy OVO that it’s not you who should pay, you shouldn’t get any more bills.

Hope this helps

Hello new and first ever question..

20 odd years ago we moved in with a family member all agreeing it was for the best..

However  10 years on it’s turned sour, not on speaking terms..

With all the discounts available my wife and I are registered disabled, I’m classed as vulnerable too, and told to do the full shielding process.

We asked to be put on the bill so we can apply for the help available, yet the bill is in the family members name, we’ve asked to be put on it as we pay the bill, and he’s refusing to put us on the bill keeping it in his name stopping us getting any help, please advise if we can do anything as we can’t afford the price hike..

Seems where being held back to get help we’re intitiled too..

Any advice would be appreciated as we’re totally unsure..

Thanks

Hey @tjn23,

Really sorry to hear of the issues you’re having,

@Blastoise186 is correct here, if you wanted to be added to the bill. However, you can call and get the bill put solely in you and your wife’s names. To do so just call Support on 0330 303 5063. This advice is providing you are liable for the bills in the property.

Hope this helps. 

Hello, 

I recently moved into a new flat supplied by Ovo and I filled out the moving in form and was told my account would be set up and I’d receive an email and then I’d be able to set up my online account and submit meter readings etc. 

It has been well over a week and I haven’t had any communication from Ovo. My partner called up and asked but Ovo had no record of the account being set up and the people on the phone were quite unhelpful. However, Ovo had managed to set up a direct debit and we're going to bill us £209 after 5 days of service. I cancelled the DD as I do not want to pay without having received a bill and especially not if there was no record of our account. 

I have just tried to set up my account again and filled in the moving in form but again I haven’t received an email or any sort of confirmation. As Ovo had no record of our account being set up the first I’m wondering if anyone has had a similar experience or if anyone can help?

Thanks, 

Josh