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We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

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Abby_OVO
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Userlevel 6

Hey @bannisterjones23 

 

Sorry to hear about this, you’ve had some great advice above from BPLightlog on this!

 

The Support Team will be able to help get this sorted for you, you can contact them here.

Location: Electric Avenue
A
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How do i regiester and get bothe electric and gas card to top up my meters

Blastoise186
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Userlevel 7
Badge +1

Hi @Ammar ,

First, you’ll need to find out who the supplier is.

For electricity, use this tool: https://supplier.nationalgrid.co.uk/

It will either tell you directly, or tell you which DNO to reach out to.

For gas, use https://www.findmysupplier.energy 

Once you have the details, reach out to the relevant suppliers and they’ll set you up

Securing energy by zapping security bugs... For that is The Blastoise Way!
A
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Yes ive checked and it is ovo im moving in on monday and currently working in it over the weekend and the electric is running low what shall i do

Blastoise186
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Userlevel 7
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I’ve responded to your PM. Please check there

Securing energy by zapping security bugs... For that is The Blastoise Way!
L
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I moved into my new home 6 weeks ago. Have tried to set up account on line and  via two separate telephone calls to no avail. Advisor stated no online submission received and despite every effort neither of the advisors were able to set me up as they appeared to be getting error messages on the system!!  Finally I received my first bill addressed to the occupier which includes an account number. So hey-ho I attempted to register on line again using the account number quoted only to receive an error message saying oops something went wrong.  All I want to do is submit an accurate meter reading, set up a direct debit and change my tariff  why is it so difficult!

Blastoise186
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Userlevel 7
Badge +1

Hi,

You can do this via the alternative options listed at https://ovoenergy.com/help . If that has failed, try https://ovoenergy.com/feedback .

Securing energy by zapping security bugs... For that is The Blastoise Way!
Shads_OVO
Rank
Userlevel 3

Hi @Lacey3103,

 

I’m sorry to hear that you’re experiencing this.

 

I’m afraid we’re unable to access accounts here. As you’ve mentioned that you’ve tried to get in touch with our Support team already, I’m going to have our Forum Support team reach out to you so they can help you further with this.

 

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

 

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