We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

You need to set up a new account. You can't take over the account from the previous tenant. When you call you need to say you're a new customer.

Or try https://switch.ovoenergy.com . It’ll probably be faster.

How to open a new tenancy with ovo as we moved to a new home

Hi @Avanya123 ,

Do you know if the property is definitely supplied by OVO? If so, you’ll be after https://switch.ovoenergy.com if it’s on OVO Pay Monthly, or if it’s Pay As You Go, you’ll probably need Boost instead via 0330 102 7517.

If you’re not sure who the supplier is, you’ll need to find out first.

For electricity, go to https://www.energynetworks.org/customers/find-my-network-operator to find your DNO and then contact that DNO to look up the supplier

For gas, you can use https://findmysupplier.energy 

Hello , 

I have recently moved into the new property which has OVO energy supply. I am trying to open an account with OVO online however the link ask to give account number which mentioned over previous owner bill and on submitting it gets denies saying this is already in use. 

I called up customer care service multiple times. they ask my details move in date every time i call and gave me one case number but nothing has been done further. 

I am very stressed as its been two month since i have moved into this property and have not paid the energy bill and afraid if they charge any penalty for delay. 

I am completely new here can anybody please help me 

Hi @shikhayadav ,

You’ll either need to use https://switch.ovoenergy.com or call 0330 303 5063. If there’s an issue because of a previous account being messed up, you’ll have to wait while the Support Team gets that account moved out of the way before you can properly take control.

It sounds like that’s currently being investigated, so I’d probably suggest waiting for now. You will not get a penalty under these circumstances.

Hi, 

I have moved to a property where OVO supplies energy(both Gas and Electricity). I tried to set up my account, but I don’t have OVO Account Id. How can I get OVO Account Id?

I didn’t receive any welcome email or bill stating the account number.

Do I need to call, or can it be done online?

Thanks.

Hey @suvradippaul !

Try https://switch.ovoenergy.com and you should be able to get one. :)

If that doesn’t work, call 0330 303 5063.

I have tried multiple times this morning to reach them on 0330 303 5063, but after a long while, the line is disconnected. Are there any ways to reach them online? 

You might be able to try https://help.ovoenergy.com and use Live Chat but I can’t make any promises.

I suspect the dropped call could just be because the system is getting massively overloaded. If you still keep having trouble, let me know in this thread and I’ll see if I can ask for help backstage.