Hey @bannisterjones23 

Sorry to hear about this, you’ve had some great advice above from BPLightlog on this!

The Support Team will be able to help get this sorted for you, you can contact them here.

How do i regiester and get bothe electric and gas card to top up my meters

Hi @Ammar ,

First, you’ll need to find out who the supplier is.

For electricity, use this tool: https://supplier.nationalgrid.co.uk/

It will either tell you directly, or tell you which DNO to reach out to.

For gas, use https://www.findmysupplier.energy 

Once you have the details, reach out to the relevant suppliers and they’ll set you up

Yes ive checked and it is ovo im moving in on monday and currently working in it over the weekend and the electric is running low what shall i do

I’ve responded to your PM. Please check there

I moved into my new home 6 weeks ago. Have tried to set up account on line and  via two separate telephone calls to no avail. Advisor stated no online submission received and despite every effort neither of the advisors were able to set me up as they appeared to be getting error messages on the system!!  Finally I received my first bill addressed to the occupier which includes an account number. So hey-ho I attempted to register on line again using the account number quoted only to receive an error message saying oops something went wrong.  All I want to do is submit an accurate meter reading, set up a direct debit and change my tariff  why is it so difficult!

Hi,

You can do this via the alternative options listed at https://ovoenergy.com/help . If that has failed, try https://ovoenergy.com/feedback .

Hi @Lacey3103,

I’m sorry to hear that you’re experiencing this.

I’m afraid we’re unable to access accounts here. As you’ve mentioned that you’ve tried to get in touch with our Support team already, I’m going to have our Forum Support team reach out to you so they can help you further with this.

Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

I am moving into an OVO supplied property as a renting tenant. OVO supplies both electric and gas.

I have called OVO to confirm this, however I was told that OVO does not supply to the property in question, which I have checked and can confirm this property is provided by OVO with the local electricity network operator. This could have been a mistake on my or OVO’s end, however I am sure that I provided the correct address, as I confirmed this multiple times.

I am happy to move forward with OVO as the provider. Could I please get advice on what the next step would be?

Howdy @WPyszczuk !

Are the meters Pay As You Go/Prepayment by any chance? Try talking to Boost first via their live chat at https://boostpower.co.uk . Boost is OVO’s sister company that does PAYG stuff, so your property might still be on that side. If so, you’ll need to sign up over there but once you’ve done that, you can ask their team to move you over to OVO Pay Monthly if you want to.

Hey @WPyszczuk,

How were you made aware that OVO was the property supplier? Usually, when someone asks about the supplier status of a property when they call, we would take the door number and postcode and check the national database. So either the supplied property information is wrong, leading to incorrect information, or we don’t supply the property. 

I’d suggest giving our Support Team another call and asking them to double-check again for you just to be sure. As @Blastoise186 pointed out, we have a sister company, Boost, if the meters in the property are pay-as-you-go. 

Hye I want to change the name on my bill from last three months we didn't pay electricity bill could you send me the bill on my name 

Hi @Rabia adnan ,

If you recently moved in, you need a new account rather than modifying the existing one.

Either way, please call 0330 303 5063 to discuss this.

Hey @Rabia adnan 

Welcome to the Forum, one of our volunteers Blastoise186 has already left some really helpful advice here for you but I just wanted to add on a few things to that advice.

If you’ve recently moved into a property we supply and you’ve not yet told us about it you can do so you’ll need to get in contact with our Support Team as it’s been a few months now since you moved in, they’ll be able to get an account set up in your name and get those bills sorted out for you.

You can find more on this on the topic below too:

Similarly, if you’ve already signed up and there’s been a mistake in the sign up process such as the name is incorrect and you just need to have it updated, the Support Team will be able to get this sorted too. There’s also more on this below:

It does sound more like the fist instance that we just don’t have an account set up for you yet, so please do reach out to the Support Team who’ll be able to get you all set up.

Keep us updated with how you get on.