Skip to main content
V
Rank 1
Valentina
Rank 1
November 3, 2017
Solved

We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

  • November 3, 2017
  • 114 replies
  • 12424 views

Hi,

We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do?

Thanks

Best answer by Mw2870

Updated on 09/07/25 by Ben_OVO

 

Welcome to your new home and to OVO!


Once you’ve got the keys to the new property you’ll need to let us know you’ve moved in and set up an account with us here. You can also find a guide for this process on our website here.

 

Once you’ve put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property. If you’d prefer, you can also contact our Support Team who can do this process for you.

 

 

Even if you’re planning on switching suppliers - we’ll need a temporary account created in order to cover the period before your switch. When we create your account we’ll check the date you moved in and the meter readings on this date (unless you’ve got a Smart meter!) and create you an account starting from this point. There’s a full run-down of this process on the great guide below.

 

 

Once you’re all set-up, the easiest way to keep an eye on your new account is by logging in to your online account or downloading our app (available for iOS and Android)

 

Good luck with the unpacking. :thumbsup:

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

114 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
October 7, 2022

Hi @Gill P ,

I’m afraid you’ll need to phone OVO to set up your account for the time being. You can do this by calling 0330 303 5063 during the week - make sure to press the Hash (#) key when asked for an account number and choose the option for recently signing up to get through.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    G
    Newcomer
    Gill P
    Newcomer
    October 7, 2022

    The trouble I haven't  got an account number.  I didn't  get that far!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 7, 2022

    You don’t need one to call up, as you’ll get one during the call or as soon as possible afterwards.

    That’s why I said to press the Hash # key to skip that check. And the recently signed up option on the menu is valid for if you recently moved in too.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      Gill P
      Newcomer
      October 7, 2022

      Thanks.  Will I be able to do this at the weekend? 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 7, 2022

      I’m afraid the office is closed at weekends. It’ll be open again from 8am Monday

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      G
      Newcomer
      Gill P
      Newcomer
      October 8, 2022

      Thank you!

      G
      Newcomer
      Gill P
      Newcomer
      October 10, 2022

      I have phoned Ovo and they put me back onto SSE.  I will phone them after 9am to set up a new account. 

       

      Thanks for the info!

        N
        Newcomer
        nouf
        Newcomer
        October 10, 2022

        Hello,

        I've moved into the 3 Hayes apartment on 1st/10/2022, they told me that you are the responsible company for the electricity in the building, and that I should contact you in order to create an account and pay the electricity bills.

        my questions:

        1. how should I pay the bills (every month or every three months)
        2. how can I create an account 
        3. can I pay online.
        4. how can I contact you
        5. where should I check the meter                  thank you 
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        October 10, 2022

        Hey there @nouf !

        I’m Blastoise186, one of the forum volunteers patrolling the forums. I don’t work for OVO myself, but I’m definitely able to help answer those questions for you!

        To get your account up and running, please call OVO on 0330 303 5063. If you get asked for an account number, press the Hash # Key and then if asked, choose the option for having recently signed up and wanting to talk about a new account.

        1. how should I pay the bills (every month or every three months)
          1. OVO only does Monthly billing and Monthly payments
        2. how can I create an account
          1. As mentioned above, you’ll need to phone OVO to get started right now 
        3. can I pay online.
          1. Yep, this can be an option and is fully supported for credit and debit cards and OVO now also accepts Apple Pay and Google Pay too - but a Direct Debit will make your life easier
        4. how can I contact you
          1. All the contact options are available at https://help.ovoenergy.com but you’ll need to phone up to create a new account. This forum is also open 24/7/365 for general questions :)
        5. where should I check the meter
          1. I can help you figure that out. Please post photos of your meters and I’ll be able to give you either the meter readings instantly, or tell you what to do to get one from them

        Hope this helps! If you need a hand, give us a shout.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          N
          Newcomer
          nouf
          Newcomer
          October 10, 2022

          Thank you 👍👍

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd