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We've just moved in to a house you supply, how do I change the name on the OVO Energy account?

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R
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Hi there, 

I moved in on 4th November 2022, but I didn't know I should announce to the energy company because I am an international student and have been in the UK since three Months ago. I didn't know how these things work in the UK.
A few days ago, I asked the agent why I haven't received the electricity bill yet, and he just told me that I need to contact OVO to get the bill. I called the written number on the website, but it only confuses me as there are just three options that two of them send an unuseful link and the last one asks for the OVO account number, which I don’t have it. 

what should I do now ?

BPLightlog
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Are you in rented accommodation @rekabi ?

It really depends on what sort of contract you have, if you pay your landlord, or someone else. Who told you to contact OVO?

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R
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Yes I am, actually the agent who found this flat told me that I need to call OVO 

BPLightlog
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Yes I am, actually the agent who found this flat told me that I need to call OVO 

Ok. If you’re responsible for paying the energy bill you usually need the readings from the meters so that your bill can be calculated. It sounds strange that it’s left to you to contact and set it up. Don’t give details here as this is a public forum but you will need to contact OVO with the address

Perhaps start here for a first time log in

https://my.ovoenergy.com/

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R
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thanks for your answers, yeah I tried this Link but it requires OVO accunt number which I don’t have it and I don’t have any of previous flat’s bill neither, so I can’t provide this number 

BPLightlog
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If there’s currently a supply in the property, the owner should have informed the company about your move in. That would start the process. 
You can try this link to check who supplies the property just in case.
https://www.findmysupplier.energy/webapp/index.html

Otherwise this guide might help

 

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Tim_OVO
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Try https://switch.ovoenergy.com and you should be able to get one. :)

 

What happens when you submit your post code and address using the link above, @suvradippaul? We should pick up that we already supply the address and allow you to choose a tariff as a new occupier. That will eventually generate a welcome email with your account number. 

 

What happens when you try this?

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BPLightlog
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@rekabi I’ve just found this from another thread … it might help

Try https://switch.ovoenergy.com and you should be able to get an account set up there.

Or you can try calling 0330 303 5063.

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S
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Hi All,

Thanks for your help and response.

I managed to connect  but I think before I move to this property the previous  tenant updated the  energy and gas to another sevice provider and agents were completely unaware of this change. I am able connect the new provider and set up my account so all good.

Thanks again for your support.

S
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Please mark this thread as solved.

Tim_OVO
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@rekabi I’ve just found this from another thread … it might help

Try https://switch.ovoenergy.com and you should be able to get an account set up there.

 

Yep that’s the link to use, @rekabi. It will pick up that we already supply that address and you can carry on with the sign up process. See our guide here for everything you need to know:

 

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
R
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thanks guys 

M
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I am a first-timer in the UK. I’ve signed my tenancy agreement on Oct 21, 2022, and the previous tenant was an OVO customer. And I have completely no idea for how to register myself with OVO.

 

I receive letters from OVO, twice per month, one with bills, and one that asks me to register in order to receive the ÂŁ400 discount. But no instructions about how to register whatsoever. The funny thing is that the discount seems to apply nevertheless, and I have not yet run out of money left by the previous tenant (e.g. the bills are effectively zero so far, but they will not be next month).

 

Various phone numbers do not help (they are about submitting meter readings and whatnot, but one cannot talk to a real person), and I have certain problems understanding people by phone anyway, as I am not a native speaker and have not got used to local accents.

 

I cannot register with https://my.ovoenergy.com/login, because my details obviously do not coincide with the ones of the previous tenant.

 

The hello@ovoenergy.com email is dead, and the chatbots are of no help either - when I manage to force them to connect me with a human, there is no action for hours.

 

So what should I do?

BPLightlog
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Hi @Maksim Buzdalov you probably need to go to the switch page to be able to set up your account. 
https://switch.ovoenergy.com/

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M
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Well, it was not easy to guess, but it seems to be remarkably easy to set up.

 

Thank you very much! Hopefully the OVO side of registration will proceed flawlessly...

A
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I have had a very bad experience with OVO while trying to switch the account name. I moved to my current apartment back in August 2022. Since then I’ve been trying to switch the account name from Owner’s to mine, however, I have failed after trying multiple times. 

It takes 45 mins to connect to customer support, who then give another number to contact. This again leads to nothing. 

I’ve honestly run out of options. Could someone please help? How can this be resolved?

Thank you. 

BPLightlog
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Have you tried this at all?

https://switch.ovoenergy.com

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A
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Yes. My apartment is not listed there. 

juliamc
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The owner should close their account first, presumably it’s with OVO ?

BPLightlog
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Oh yes @ahumne25 you won’t be able to just swap names. The previous account needs to be finalised and closed then you should be able to set up a new one .. perhaps that’s why you’ve had a problem so far

If you need to, you can check who supplies a property here https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

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Emmanuelle_OVO
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Hey @ahumne25,

 

Really sorry to hear this,

 

The only thing I can think this might be is that you’re on our old billing system? As all customer care agents should have the ability to set up new accounts. Have you been calling 0330 303 5063?

 

Unfortunately the only options for setting up an account are calling, providing a tenancy agreement which you could upload through web messenger or the link that @BPLightlog provided.

 

Our phone lines tend to be quieter at the end of the week, please keep us posted with how you get on!

Renewable Energy? Big Fan.
A
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My flatmate is moving out and she has previously held the OVO account and managed the bills. I need to create my own OVO account to pay the bills for the same property but when I type in my email I am not receiving a confirmation email. I have checked my spam. What am I doing wrong?

Blastoise186
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Hi @Alfiew ,

Did your flatmate do the Moving Home process yet? They MUST close the existing account before you can set up a new one via https://switch.ovoenergy.com .

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Emmanuelle_OVO
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Hey @Alfiew,

 

Welcome to the OVO Online Community,

 

You don’t need your housemate to close their account, when you open yours for the same property it’ll automictically close theirs.

 

You can use the link that @Blastoise186 posted to set up your new account:

 

https://switch.ovoenergy.com .

 

If you have any issues through the site you’ll need to call Support on 0330 303 5063.

 

Hope this helps. 

 

Renewable Energy? Big Fan.
A
Rank

Hello,

 

I have moved in recently to a new flat that is supplied by OVO energy. While I get my bills for electricity and gas monthly from OVO, I have not been able to register online using my OVO account number. 

 

It does not recognise my account number even though the account number is on my OVO Electricity bill I get every month by mail. 

 

However, I have been able to pay the bills by bank transfer.

 

When I called customer care, they said some accounts have not been registered (apparently, mine is one of them) when they were moved to OVO from another energy supplier and to post my query here to get it sorted.

 

If anybody has any idea has to how to resolve this, please help.

 

Thank you very much.

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