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Best answer by Tim_OVO

Updated on 14/05/26 by Chris_OVO

 

Sorry to hear you didn’t receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.

 

If you make our Support Team aware that you’re missing this device (either since an installation or if you’ve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, you’d need to check that they’re currently compatible with OVO as we’ll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If you’ve got another type of S1 meter it’s worth checking whether the meter has been ‘enrolled and adopted’ allowing it to communicate with all suppliers - more in on this here.

 

If you haven’t already checked it out there’s also some really great usage data available on your online account or OVO app (download for Android or iOS) - find out how to access this info on this great guide. Just one of the great benefits of going smart!

 

We have a great guide made by one of our top volunteers, why not check it out:

 

 

OVO customer but not got a smart meter yet? - Book today!

Smart meter lost communication with us? Fill out this Online Form.

Interested but not yet an OVO customer? - Check out our plans!

97 replies

Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
January 26, 2018
Why have I not got a home display with my smart meter

Hi @Arty,

I've edited your title slightly so other users that need this information can find it.

If you've not been provided with an IHD, the best thing to do is give us a ring on 0330 303 5063 and we can get one sent out to you. Alternatively you can drop us a message on Facebook or Twitter and we can get it done through there. Be sure to include your account number, full name and DoB.

Hope this helps,
Nancy
Your guiding light(bulb)
B
Newcomer
BEVVY99
Newcomer
December 20, 2018
We had a smart meter installed almost a month ago. The installer told us there was no more stock of the smart meter gadgets that allow you to monitor your usage but that one would be sent to us within a week. Has anyone experienced the same delay and if so, how long did you have to wait. Have spoken to Ovo but am still none the wiser. Have to admit, the indoor display gadget was the main reason we agreed to have a smart meter installed so feeling a bit miffed by this. Had the installer told us prior to switching I think we would have cancelled. Thank you
Nancy_OVO
Retired Moderator
Nancy_OVO
Retired Moderator
December 21, 2018
Hi @BEVVY99 - I've moved your post onto this thread - you should find the info you need above.

Cheers!
Your guiding light(bulb)
103059841
Newcomer
103059841
Newcomer
June 11, 2020

Since moving last year i dont have an IHD for my property, How can i arramge getting one please x

Transparent
Rank 20
Transparent
Rank 20
June 11, 2020

Hi @103059841 and welcome to the Forum.

So let me just check a couple of things:

  • Are you an OVO customer? Or have you migrated to OVO from one of the companies they bailed out when they collapsed (Spark Energy, Economy Energy etc)?
  • Which company installed the Smart Meters and when (approximately)?

I can advise a bit more once I have those answers, but please also fill out your Forum Profile because that’s where we look for basic background information.

You should also know that simply having an IHD delivered won’t solve the problem. It has to be paired with the Communications Hub for your property. That requires active conversation between you and an OVO Engineer because there are actions to be taken at both ends of the link. You can’t just press buttons at your end!

Save energy... recycle electrons!
    Bradley_OVO
    Community Manager
    Bradley_OVO
    Community Leader
    June 12, 2020

    @103059841 

    Hi, I’ve moved your question to this topic as it should help answer how you can get a new IHD.

     

    However, @Transparent make’s some great points. So, it might be useful to answer his questions for further advice.

     

    All the best,

    I'm not lazy, I'm just in energy saving mode!
      sylm_2000
      Rank 2
      sylm_2000
      Rank 2
      June 25, 2020

      I am a new ovo customer have an online request to submit meter reading before 28th June as the energy switch was on 23rd June. No IHD was provided at the install. The WAN light is flashing Red. It is SMETS1 secure meter.

      I am part of V2G trial with solar PV so I export and import electricity with OVO. On pressing button 9, I get 95kwH imported and about 135 kwH exported as EV has not been used for the last 4-5 days since the install. Also since it has been quite sunny last few days PV have been averaging at 15-20kWh per day.

      Any suggestions on how to get IHD delivered and configured for the install?

      To net-zero and beyond!
        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        June 26, 2020

        Heads up, @sylm_2000 - check out the ‘best answer’ on this topic for info on how to get an IHD. 

         

        Press 9 on the meter’s keypad to confirm your meter readings needed for the online account’s opening meter readings. After Imp kWh, and Exp kWh, it will be the reading!

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Tim_OVO
        OVO Staff
        Tim_OVOSolved
        OVO Forum Legend
        June 26, 2020

        Updated on 14/05/26 by Chris_OVO

         

        Sorry to hear you didn’t receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.

         

        If you make our Support Team aware that you’re missing this device (either since an installation or if you’ve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, you’d need to check that they’re currently compatible with OVO as we’ll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If you’ve got another type of S1 meter it’s worth checking whether the meter has been ‘enrolled and adopted’ allowing it to communicate with all suppliers - more in on this here.

         

        If you haven’t already checked it out there’s also some really great usage data available on your online account or OVO app (download for Android or iOS) - find out how to access this info on this great guide. Just one of the great benefits of going smart!

         

        We have a great guide made by one of our top volunteers, why not check it out:

         

         

        OVO customer but not got a smart meter yet? - Book today!

        Smart meter lost communication with us? Fill out this Online Form.

        Interested but not yet an OVO customer? - Check out our plans!

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
          P
          Newcomer
          PTrouse
          Newcomer
          January 30, 2023

          Hi,

           

          Been on a smart meter for some years now but never got a IHD when they did it.  Didn't think of it at the time but now it would be interesting to get a real time display of usage to see what the big user items are etc. The app is great but it's not real time.  

           

          Anyone know how I can get hold of one and if they are actually useful ?

          Show more replies
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