Why have I not got a home display with my smart meter
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Why have I not got a home display with my smart meter
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Since moving last year i dont have an IHD for my property, How can i arramge getting one please x
HiĀ
So let me just check a couple of things:
I can advise a bit more once I have those answers, but please also fill out your Forum Profile because thatās where we look for basic background information.
You should also know that simply having an IHD delivered wonāt solve the problem. It has to be paired with the Communications Hub for your property. That requires active conversation between you and an OVO Engineer because there are actions to be taken at both ends of the link. You canāt just press buttons at your end!
Hi, Iāve moved your question to this topic as it should help answer how you can get a new IHD.
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However,
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All the best,
I am a new ovo customer have an online request to submit meter reading before 28th June as the energy switch was on 23rd June. No IHD was provided at the install. The WAN light is flashing Red. It is SMETS1 secure meter.
I am part of V2G trial with solar PV so I export and import electricity with OVO. On pressing button 9, I get 95kwH imported and about 135 kwH exported as EV has not been used for the last 4-5 days since the install. Also since it has been quite sunny last few days PV have been averaging at 15-20kWh per day.
Any suggestions on how to get IHD delivered and configured for the install?
Heads up,Ā
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Press 9 on the meterās keypad to confirm your meter readings needed for the online accountās opening meter readings. After Imp kWh, and Exp kWh, it will be the reading!
Updated on 12/06/24 by Abby_OVO
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Sorry to hear you didnāt receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.
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If you make out Support Team aware that youāre missing this device (either since an installation or if youāve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, youād need to check that theyāre currently compatible with OVO as weāll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If youāve got another type ofĀ S1 meter itās worth checking whether the meter has been āenrolled and adoptedā allowing it to communicate with all suppliers - more in on this here.
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If you havenāt already checked it out thereās also some really great usage data available on yourĀ online accountĀ or OVO app (download forĀ AndroidĀ orĀ iOS) - find out how to access this info on thisĀ great guide. Just one of the great benefits of going smart!
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We have a great guide made by one of our top volunteers, why not check it out:
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Hi,
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Been on a smart meter for some years now but never got a IHD when they did it.Ā Didn't think of it at the time but now it would be interesting to get a real time display of usage to see what the big user items are etc. The app is great but it's not real time.Ā Ā
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Anyone know how I can get hold of one and if they are actually useful ?
You should be able to request an IHD but they are occasionally low on supply. Contact via customer supportĀ https://www.ovoenergy.com/help
Theyāre pretty useful to look at energy use as it happens through the day and for previous days
There are also a series of third part apps which are quite useful too
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Good luck! We were promised an in house display unit in 2021. We are still waitingā¦ OVO just keep saying they havenāt any and donāt know when they will get any.Ā
We were automatically transferred from SSE and just wish we could go back to them as OVO are simply awful to deal with.Ā
Hey
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Sorry to hear this,
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Iāll get Forum_Support to reach out, please keep an eye on your private messages.Ā
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Hope this helps.Ā
So how difficult is to get a home monitor?
From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!
Customer service is practically useless and you spend more time on hold than talking to someone.
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Hiya!
Have you tried these options?
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So how difficult is to get a home monitor?
From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!
Customer service is practically useless and you spend more time on hold than talking to someone.
Ā
Hi
I don't work for OVO, i am just a customer like youĀ
So how difficult is to get a home monitor?
From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!
Customer service is practically useless and you spend more time on hold than talking to someone.
Ā
HiĀ
I don't work for OVO, i am just a customer like youĀ
We moved in and the one we had was incompatible. So we've been trying to get a new one since about March last year.
Unfortunately, itās ultimately down to supply and demand issues. OVO isnāt Chameleonās only customer and tons of suppliers use Chameleon IHDs, so thereās only so many of them to go around at any given time. Both Hildebrand and ivie will happily sell you one though if youāre interested and theyāll both work fine.
If you want one thatās as close as possible to the stuff OVO gives out, go for the ivie Bud. If you fancy doing more magic tricks with it, then the Hildebrand Glow IHD is the better choice.
I reported my In Home Display as being faulty. Ovo tried to cure the problem there end but had no luck. They ordered me a new on before Christmas & as yet not received a new one (March) Ovo keep saying it's on it's way but still no luck. Anyone else having this problem? Really miss IHD as it's better than the appĀ
Sorry to hear about this delay in getting your replacement In Home Display sent out.Ā
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I must say that I much prefer my web based online account usage charts:Ā https://account.ovoenergy.com/usage?datePeriod=monthly
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This is also worth a look:
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I reported my In Home Display as being faulty. Ovo tried to cure the problem there end but had no luck. They ordered me a new on before Christmas & as yet not received a new one (March) Ovo keep saying it's on it's way but still no luck. Anyone else having this problem? Really miss IHD as it's better than the appĀ
Hi
You could try putting in a complaint, that can sometimes help speed up things.Ā
https://www.ovoenergy.com/feedback
After 8 weeks you can get the Energy Ombudsman involved.Ā
You can also leave a review on Trustpilot which also sometimes helps
https://uk.trustpilot.com/review/www.ovoenergy.com
Thanks so much for your replies, really appreciate it. As of today the app is no longer showing me daily, monthly usage. I've had this b4 as have a lot of customers. But it did right itself after almost a month.Ā Thanks again for your help.Ā Kev
They fitted us with 2 x new SM Gas ans Electric in Oct 22 with a new IHD, none of them work and CS team keep asking me to provide readings, so you are not alone!
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All I can say is good luck.
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Yes ovo did all the checks but nothing worked so sending a new one. That was Christmas & as of today 15/3/23 heard nothingĀ
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