How do I get an In-Home Display (IHD) for my Smart meter?

Hi @Kasia.b ,

Please contact the Support Team about this. https://ovoenergy.com/help .

However, if your ordered the IHD anywhere other than OVO, then OVO Support cannot assist with that.

It's ok they told me I would get a new meter this time last year but it never happened, so perhaps telling customers lies is something they do. 😪

When I was with SSE I had a perfectly good IHD,  when we moved over OVO turned it off. Perhaps they we're a bit to quick to take on all SSE customers.  Never mind just have to live without one but I thought that was the reason to have a smart meter so you could see what you were using.

👍

Like a lot of companies nowadays trying to run before they can walk.   🥴

When I moved in here there were old SMETS1 meters, and a British Gas IHD.

I signed up with SSE. and then in January got transferred to OVO - in all of my time with SSE and OVO the BG IHD still gave me readings, it just wasn't able to pass them to the supplier.

I think what I am saying is if you still have SMETS1 meter(s) and the IHD that goes with them it will still work for YOU (meter readings etc.) It just won't send data to OVO.

OVO fairly recently changed my electricity meter (but not the Gas) to a SMETS2, although they didn't give me a new IHD  I did manage to request a one and got sent one a few weeks later that works with the new meter, but the old gas meter is now totally dumb.

Yes. I was just making the point that if you still have SMETS1 meters then the old IHD will still show YOU data and readings from that old meter, so it may be worth putting batteries in it, or plugging it in, to take a look what it may still show YOU even if that is all that it does.

Eg. My new IHD only shows the new electricity meter, so I now have to go outside into the cold to read the old gas meter and send those in myself.

Hi @stevowmt ,

Unfortunately, no supplier is prepared to support an IHD purchased from unauthorised sources for security and integrity reasons. As a result, OVO won’t support nor pair an IHD purchased on eBay.

Additionally, it’s the consensus of the Forum Volunteers (such as myself) and the Forum Moderators here on the OVO Forum that we will likewise not provide any support or assistance with eBay purchased IHDs, other than to recommend you return them for a refund.

We strongly recommend against buying any more IHDs off of eBay.

The Secure Pipit 500 has reached End of Sale at the manufacturer Secure, so there won’t ever be any more stocks of them. The Chameleon IHD6-CAD-PPMID-S1 is a thing that OVO can get, but stocks are constantly being drained due to massive demand and very limited supply from Chameleon. The only ones OVO will pay for are the ones OVO supplies directly - you’re liable to cover the costs of any other third-party IHD yourself I’m afraid. And if you get scammed by the eBay IHD Rip-Off Machine Scammers… Sorry but you’re on your own there.

Your best option is either the ivie Bud or Hildebrand Glow IHD. We’ve got a guide on both of them that you’re welcome to check out.

No worries! Use the eBay Money Back Guarantee if you have to - this is what it’s there for.

It’s possible you might eventually get that IHD from OVO, but upstream stock at Chameleon is so terrible you’d be waiting some time unless you were considered high priority - PAYG customers are generally higher priority for them than PAYM customers because they rely on the IHD so heavily. It’ll be faster if you get one yourself.

Both the Bud and Glow can be self-paired. They use very slightly different methods but it’s reasonably easy to do. :)

If it’s a SMETS1 that’s migrated to DCC successfully and is working fine, I’m afraid not.

However, if it’s a SMETS1 that fails to migrate to DCC or does migrate and then fails irrecoverably, you become eligible for a meter swap to S2.

If you currently have a SMETS1 EDMI setup… You’re already eligible for a swap to S2 - let the Support Team know and they’ll arrange it.

I can do that. :)

Show me some snaps and I’ll be able to identify the setup