Why have I not got a home display with my smart meter
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Best answer by Tim_OVO
View originalHey
We can try to help figure this out, but we could do with photos of everything in your next reply.
Iāve also got a guide in case it helps.
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Hi Blastoise,
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Below is a photo of my IHD not working at all.Ā Donāt really know what else to show as its, not working!Ā š
Weāve had this circa 3 years minimum now and we just get āblue screenedā by it.Ā Restarts, reboots have no effect.Ā Unplugging for a short time and trying again from scratch have no effect.
Itās just decided to not work.
As stated have tried speaking direct with OVO on seeing that this can be replaced (as its not a accidental break etc) but trying to get the right dept. to talk to you is far more time consuming than my employer will entertain.Ā On the couple of occasions Iāve tried the chat system, after 10 mins getting the chatbot to understand the question Iām asking, Iāve been told the relevant dept isnāt available and to try the phone number.
And so the cycle begins againā¦ā¦!
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HiĀ
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Sorry to see your In-Home Display appears to have gone kaput. As you mention your smart meter communication doesnāt appear to be the issue Iām wondering if youāve been making use of the āUsageā pages you can find on your online account or OVO app (download for Android or iOS). Weāve got a guide to finding your way around these below:
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Did you manage to get in touch with the Support Team to make a request for a replacement device yet? If not it might be worth giving them a call on 0330 303 5063 if youāre unable to request this via our webchat.Ā
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Hope this helps.
Yeahā¦Ā Thatās one dead SSE SET. I have one trick you can try.
See if taking the battery out for one hour and then pop it back in helps. I suspect a possibly unfixableĀ firmware brick in this case, but I know Jess wonāt mind me making this suggestion (you might get lucky!).
thanks
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Thanks
Matt.
No worries. Under the hood that IHD is actually an IHDL SmartView and theyāre absolutely terrible. I used to have one myself and boy did I managed to crash it waaaaaaayyyy too easily!
The Chameleon IHD6 and IHD7 are far superior. :)
Hi again
Finally got time to try the battery removal option - still to no avail.
Jess, please is there any -Ā other way than throwing away my entire weekend waiting for CS to pick up a phone or answer the chat -Ā that I can request a replacement IHD at all please?
Thank again to both for your help on this.
Our Support Team are able to request a replacement device if needed,
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You can usually reach the team fairly quickly, find the available contact channels here.
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Hope this helps.
How do I get a meter that I put on the worktop to see live usage
Hi
I think youāre talking about an In-Home Display? If youāve never had one at all, feel free to have a chat with OVOās Support Team and they can pop one in the post for you, The first one is always free and it should arrive within a few weeks at most.
You can also buy one for yourself if you prefer. Thereās either the ivie Bud or the Hildebrand Glow IHD and youāre welcome to use either one. :)
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More info and a link to the booking platform here.Ā
Hi guys. Ā I have a smart meter fitted by a previous supplier. Ā I think it was Eon but may have been NPower. Ā I have been with OVO for over a year now and the existing smart meter sends meter readings to OVO every dayĀ so all good there.
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I chucked the old providers In House Display away before coming to OVO having read it would only work with that provider. Ā I would like an OVO IHD but cannot see anywhere on the website how I should go about ordering one or ever if that is possible.
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Lots of information about how to get a new smart meter etc but thatās not what I want. I only want the IHD. Ā I accept there may be compatibilityĀ issues etc but cannot find any advice anywhere.
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I get good data on my app but would like the IHD to complement this and show the kids what a difference it makes if they save energy !Ā
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Thanks in advance for any guidance.
WelcomeĀ
Youāre through to Blastoise186, your resident forum volunteer. How may I be of service today? :D
I think you might be able to get one from OVO, but firstly Iāll need to identify your meters as it may not be possible. Could you show us some photos please? Either way, Iāve got options for you that I can definitely recommend!
Actually, having done some digging, I think I know what you might have. Youāve probably got SMETS1 Landis+Gyr meters, so unfortunately OVO wonāt easilyĀ be able to supply you with an IHD.
Not to worry though, Iāve got you covered. For Ā£50 you can pick up an ivie BudĀ or for Ā£70 you can get a Hildebrand Glow IHD. Or both if youād like to! If youāre going for the Glow IHD, make sure to select the SMETS1 variant so that you get the right version for your meters. If you go for the ivie Bud, then Chameleon willĀ send you the right variant that should work either way.
Feel free to check out both of them and see which one you fancy. If you get stuck, let me know and I can help you to choose.
Hi thanks for your response. Ā Really appreciate it. Ā I went on to the Ivie Bud site and I was directed to a page where they check compatibility with my smart meter. Ā They couldnāt trace my postcode but could find me via the MPAN number on my bill. Ā Their website said the Bud is not (yet) compatible.
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I tried the other option and that did not seek my postcode just giving lots of techie jargon about system requirements which are miles over my head.
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with it being Ā£70 I was a bit reluctant to take a chance bearing in mind the issue with the Bud. Ā
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do you think I should just take a chance or might there be other options you know about that ?
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Thanks
Thatās cool. Hildebrand has a really good policy about compatibility actually. They do a compatibility check as part of the purchase flow. If theyāre not happy that the Glow IHD will work, theyāll cancel the order completely and not take any money at all. Thereās basically no risk and if you buy it and canāt get it to work at all, theyāll be able to offer a refund if even their efforts fail.
Give the Hildebrand Glow IHD a try. It sometimes works with meters that ivie Bud canāt support yet.
hi everyone . Apparently I have a smart meter outside but no inhome smart meter . Any idea how I get one from ovo ?Ā
Hi
If youāve NEVER had an In-Home Display from OVO, you are usually eligible for a free one to be sent out in the post. This includes cases where you moved into a new home and the previous customer ran off with the existing IHD. The Support Team can set up a request for you, so please get in touch with them.
If you donāt get any luck, let me know as Iāve got other options I can recommend as well if needed.
On the OVO Twitter feed today OVO are saying there is a shortage of IHDs so you can be put on a list but they can't currently say when you would receive it.Ā
thankyou so much xĀ
I have recently joined OVO from SSE and do not have an in home monitor. OVO tell me they no longer stock the IHMās for my type of meter. Where do I go from here?
I didnāt have one with SSEĀ as they could not read my smart meter and my old British Gas IHM which came with the house wouldnāt work.Ā
In view of the need to really control my energy use I would like an in home monitor. Has anyone used one of the universal ones available on line?
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Hey thereĀ
Welcome to the OVO Forum, Iām one of the forum volunteers who patrols it. :)
Sure thing. You can either use an ivie Bud that you can get from https://ivie.co.ukĀ or a Hildebrand Glow IHD from https://shop.glowmarkt.comĀ . I think youāll need the SMETS1 variant.
These are theĀ onlyĀ IHDs I can recommend at this time. I would strongly recommend against buying any from sites like eBay or Amazon as many of them either have a dubious history or wonāt be allowed to be paired.
If youād like more options, Iāve documented lots of them in my guide below. :)
If you get stuck, give us a shout and weāll see what we can do.
I have been waiting since June for a compatible replacement IHD for my Smet 1 Meters. I was told there was a supply issue. Does anyone know when supply will be up and running please?
HeyĀ
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Sorry for the issues youāve had.
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Iāve checked on this for you and the latest update is weāre no longer taking requests for SMETS1 In Home Displays (IHD). No further stock of these are being manufactured.
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Youāll be able to have a IHD once your meters have been enrolled on the DCC. Which means remotely upgraded to second generation.Ā
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We have a really great guide about thisĀ topic here:
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For the time being you can see your usage data on the online account and App:
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Hope this helps.
You might be able to get a new IHD elsewhere.
But your meters must be on DCC first or none of those options will work!
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