
Why have I not got a home display with my smart meter
Why have I not got a home display with my smart meter
Best answer by Tim_OVO
Updated on 12/06/24 by Abby_OVO
Sorry to hear you didn’t receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.
If you make out Support Team aware that you’re missing this device (either since an installation or if you’ve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, you’d need to check that they’re currently compatible with OVO as we’ll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If you’ve got another type of S1 meter it’s worth checking whether the meter has been ‘enrolled and adopted’ allowing it to communicate with all suppliers - more in on this here.
If you haven’t already checked it out there’s also some really great usage data available on your online account or OVO app (download for Android or iOS) - find out how to access this info on this great guide. Just one of the great benefits of going smart!
We have a great guide made by one of our top volunteers, why not check it out:
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