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Best answer by Tim_OVO

Updated on 14/05/26 by Chris_OVO

 

Sorry to hear you didn’t receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.

 

If you make our Support Team aware that you’re missing this device (either since an installation or if you’ve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, you’d need to check that they’re currently compatible with OVO as we’ll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If you’ve got another type of S1 meter it’s worth checking whether the meter has been ‘enrolled and adopted’ allowing it to communicate with all suppliers - more in on this here.

 

If you haven’t already checked it out there’s also some really great usage data available on your online account or OVO app (download for Android or iOS) - find out how to access this info on this great guide. Just one of the great benefits of going smart!

 

We have a great guide made by one of our top volunteers, why not check it out:

 

 

OVO customer but not got a smart meter yet? - Book today!

Smart meter lost communication with us? Fill out this Online Form.

Interested but not yet an OVO customer? - Check out our plans!

97 replies

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BPLightlog
Super User
BPLightlogSuper User
Super User
January 30, 2023

You should be able to request an IHD but they are occasionally low on supply. Contact via customer support https://www.ovoenergy.com/help

They’re pretty useful to look at energy use as it happens through the day and for previous days

There are also a series of third part apps which are quite useful too

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    M
    Rank 1
    MrE
    Rank 1
    February 1, 2023

    Good luck! We were promised an in house display unit in 2021. We are still waiting… OVO just keep saying they haven’t any and don’t know when they will get any. 
    We were automatically transferred from SSE and just wish we could go back to them as OVO are simply awful to deal with. 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 1, 2023

    Hey @MrE,

     

    Sorry to hear this,

     

    I’ll get Forum_Support to reach out, please keep an eye on your private messages. 

     

    Hope this helps. 

    Renewable Energy? Big Fan.
    I
    Newcomer
    Ianthejock
    Newcomer
    February 24, 2023

    So how difficult is to get a home monitor?

    From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!

    Customer service is practically useless and you spend more time on hold than talking to someone.

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 24, 2023

    Hiya!

    Have you tried these options?

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      February 24, 2023

      So how difficult is to get a home monitor?

      From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!

      Customer service is practically useless and you spend more time on hold than talking to someone.

       

      Hi @Ianthejock Did you have your smart meters installed last March and not get an IHD (In Home Display) given to you then?

      I don't work for OVO, i am just a customer like you 

      I
      Newcomer
      Ianthejock
      Newcomer
      February 25, 2023

      So how difficult is to get a home monitor?

      From last March until now we've been fobbed of with excuse after excuse as to why we haven't been sent one and now apparently there is a 2 year backlog!!

      Customer service is practically useless and you spend more time on hold than talking to someone.

       

      Hi @Ianthejock Did you have your smart meters installed last March and not get an IHD (In Home Display) given to you then?

      I don't work for OVO, i am just a customer like you 

      We moved in and the one we had was incompatible. So we've been trying to get a new one since about March last year.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 25, 2023

      Unfortunately, it’s ultimately down to supply and demand issues. OVO isn’t Chameleon’s only customer and tons of suppliers use Chameleon IHDs, so there’s only so many of them to go around at any given time. Both Hildebrand and ivie will happily sell you one though if you’re interested and they’ll both work fine.

      If you want one that’s as close as possible to the stuff OVO gives out, go for the ivie Bud. If you fancy doing more magic tricks with it, then the Hildebrand Glow IHD is the better choice.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      K
      Newcomer
      Kevan
      Newcomer
      March 9, 2023

      I reported my In Home Display as being faulty. Ovo tried to cure the problem there end but had no luck. They ordered me a new on before Christmas & as yet not received a new one (March) Ovo keep saying it's on it's way but still no luck. Anyone else having this problem? Really miss IHD as it's better than the app 

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      March 10, 2023

      Sorry to hear about this delay in getting your replacement In Home Display sent out. 

       

      I must say that I much prefer my web based online account usage charts: https://account.ovoenergy.com/usage?datePeriod=monthly

       

      This is also worth a look:

       

       

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      Show more replies
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