How do I get an In-Home Display (IHD) for my Smart meter?

I have a Smart Meter but not an In-House Display unit. How can I go about getting one?

You can ask customer support although I’m not sure about supply at present. Alternatively take a look at this 

and thus show some alternative apps should you need more data 

we have just come back to Ovo and now need to get smart meter up and running  we also need a new digital smart meter so we can see what we are using

Hi @Lorraine5691 can I ask how recently you switched? It does take a while for smart meters to re-sync when switching suppliers

We switched 01.04.  We used to be with OVO a few years back and had smart meter so just need it to work

Ah, ok. It can take around 6 weeks for the connection to sort itself out so it’s worth checking every so often to see if readings are being automatically sent

You can check here

https://account.ovoenergy.com/meter-readings

I had some work done in my house and put the little usage thing in a safe place.  Is it possible to get a new one?

It's the little thing that shows  exact usage for gas and electricity. 

Thank you 

Hiya!

You can indeed, but you’ll need to pay for one.

Either the ivie Bud or Hildebrand Glow IHD should work.

Please can anyone suggest how can I get an OVO IHD, I have been supplied previously with one which won’t work. OVO have advised it’s faulty, I have the wrong smart meters, I have the right smart meters but they need a firmware updated which will be completed Feb 2023. or they have no stock (I have been waiting over a year) 

I have emailed & called OVO multiple times & get a different answer most times.

My last contact via email I was advised 

“Regarding your IHD, we have no timeframe of this as we have none in stock at the moment.”

Previously I was advised the below, I called to arrange for the meters to be exchanged 

only to be advised they can’t change the meters (I have the older SMETS 1 meters)

“Unfortunately were having issues with the supply of the smart one in home displays. We could arrange for meter exchanges on both gas and electric. If you would like to arrange this please call our customer care team on 0330 303 5063 and well be happy to help.”

Any help or advise would be appreciated.

Thanks

Hi @Millenios and thanks for posting this. 

There’s lots here to unpack. It’s tricky to give advice on your smart meters as we’re not sure of the situation exactly. The vast majority of first generation smart meters have now been enrolled and adopted onto the same network as the second generation smart meters. If your meter can’t do this for any reason, it will get replaced. I believe the latest deadline across the industry for this is now the end of 2023:

Could you confirm what type of first generation smart meter you have? 

Can you confirm if this smart meter sends us your meter readings remotely? If it does and it’s set up to send us your usage every 30 minutes, you have great insight available via your online account: https://account.ovoenergy.com/usage

@Blastoise186 also made this guide on sourcing replacement In Home Displays, but before you get one make sure it’s compatible with your meter type: