Are Economy 10 tariffs available yet?

The primary one overlooks the Treehouse in OVO’s Bristol office, but some agents work remotely around the UK or at the other offices (Glasgow/London).

A spill-over is offshore, but they’re pretty good overall. However, due to certain flags on my account I’m almost always routed to UK agents.

If you were to chat with the smaller teams like the Charge Anytime team for example, there’s a 99% chance you’ll land on a UK based agent.

Hey ​@Joanne10001 

I’m glad to see a couple of our volunteers have already stopped by to offer you some helpful advice.

Do let us know how you get on speaking with the Support Team, hopefully they’ll be able to sort you out with a tariff that works for you.😊

All very odd. I went on to an Ovo smart meter in March with E10 & all appears to be working ok. Tariff changes on time with correct figures. No real test as yet with using our storage heaters regularly due to summer months but briefly on last March & seemed to be working when switched on. What more can I say.

Just noticed that Ovo have last week sneakily increased the tariff rates for their 1 year loyalty fixed rate E10 just as I was about to change from variable to fixed! 2 changes since end of June, so much for the once every quarter adjustments!

Just been told I can’t get a quote , even thou EDF have assured me I only have one mpan now 

just Been told I can’t have E10 and I can only come over as a fixed rate for both , and Then an engineer with come into my house and change my meter to make it work for day and night 

I have a new smart meter already 

 it looks like that system is still showing to MPANS i think … 

Can  anyone help me !!! 

 

EDIT , EDF have admitted this ,( the meter was installed in march , I have been fighting with them since them about this issue! )
 

The MPANs will always appear in the national database, but the issue seems to be caused by the de-energized meter still being linked to the active meter in the database. This linkage is likely preventing any new supplier from taking over. I have submitted a request to have these meters unlinked, and the update should be reflected within the next few days.

The fixed rariffs being offered change all the time in reaction to what the costs for the next year or 2-years are expected to be.

It's not sneaky you just have to keep an eye on them if you are thinking about fixing.

At the moment the OVO offered tariffs are changing round about fortnightly and sometimes more often as the futures market for energy changes, and factors like how Ofgem set standing charges*.

Fixing is bit of a gamble by both sides, the supplier gambles they have their predictions right, the customer gambles they have picked the right time to fix and that rates won't go down during their new fixed period.

PS. I have just renewed my 1-year Fixed Loyalty on the 28th, if I had done it a week earlier I would have got slightly better rates and standing charges, there again if I had waited a day later then the standing charges would have been higher because they changed on the 29th.

*PPS. Standing Charges are expected to rise quite a bit in the next Ofgem announcement, and probably the one after that too. (So fixing now is most likely a good gamble to take because I only see the offered fixed tariffs going up from now for a while at least).

Policy Update: Warm Home Discount | Ofgem (posted today, 1 August 2025)

The WHD scheme expansion will cost every household an extra 4-5p/day, around £17 a year on the standing charge. I think OVO’s fixed-rate plans have anticipated this and other increases for some time:
 

It is beyond me why a standing charge for a fixed rate tariff should be any different from that of a variable tariff! Must cost the same to supply, whatever tariff one is on!

With the standing charge on a variable rate tariff can change every 3 months.
With a  fixed rate tariff the SC is ifxed and won’t go up or down for the duration of the fix.

So while the SC on the fixed tariff may be higer than on the variable tariff at the start of the fix by the middle and/or end of the fix it may be much lower.

That’s all part of the gamble.
You are taking a fixed rate with a slightly higher unit rate and/or SC than the variable rate now, in the expectation (hope) that unit rates and/or SCs on a variable tariff will inclrease to above what you have fixed yours at.

Usually it’s a good gamble to take, at the moment it’s certain that SCs are going to rise quite a lot for those who haven’t fixed.
Seeing that Offgen announcement the quoted fixes will probably change upwards again this week and the SCs will remain higher for the next 12 months (at least).
I for one am glad that I fixed mine before that announcement.

Just called in , and was told that E10 is not available, and that the E7 is only 6 hours off peak from midnight to 6 am 

is this information correct….

i am wanting to change from EDF to a suitable tariff for my older style storage heaters 

Hi ​@Joanne10001 , E10 is problematic at the minute as it seems that OVO can’t easily sort the billing - they do offer it in certain cases but not generally at present (as far as I understand).

E7 should give you 7 hours of off peak electricity but the exact hours might depend on your location. Sometimes, it also depends on the type of meter you currently have.

https://plans.ovoenergy.com/

Any tariff with off peak hours needs careful consideration as you need to look at what power you might need to use outside the off peak times

I’ve had e7 for over 30 years , on a 5 hours overnight and 2 hours afternoon boost 

I then got my two rate smart meter where the ALCS controls my heaters as they have no timers 

I was then on E10 but EDF have now withdrawn this … so I need a tariff that will give me  a boost later on on the day as I have old style storage heaters and they are cool by around 6 pm without a boost 

So I’m stuck on what to do 

As far as I’m aware, the E7 timings are identical for all suppliers in a given region, so they should carry over regardless of supplier.

Would you like us to dig into this to be sure? If so, we just need to know what region you’re in.

I am in Newcastle , north east uk 

​@Blastoise186 is totally correct in that a supplier cannot cease a tariff unless they are unable to support it any more. In which case they must give you a tariff that leaves you no worse off financially. I suggest that you take that to them and see what they say or make a complaint.

Peter

I am in my 3rd complaint with them ..

it’s been a saga since march , I just want to move suppliers now , I have had enough 

Is there a document somewhere that this has been taken from?

Technically I will not be worse off ,but my home will be colder as my heaters won’t hold enough charge to see the whole day out 

What have EDF offered you? EDF are a nightmare just now with tariffs, prices and communication!

Are you still E10 just now?

I’ve got a chance to ask the Forum Moderators about your split E7 tomorrow, so I’ll see what they say.

Bear with me!

I'm sure its SLC22D of the Code of Practice and I'm trying to track down the document to confirm.

Peter

Edf have offered -E7 

their customer service is a joke , you never get the same answer twice , that’s why I am leaving them , even if thru offered me free electric I world still leave ! 
 

at the min , my meter is showing E10 pricing and my alcs is on E10 timings ! 
 

Apparently they are changing this asap they said !
 

that was 2 weeks ago ! 

Morning ​@Joanne10001 I hope you’re well.

I’m looking for an answer internally for you and I’ll be in touch as soon as possible.

Cheers!

Thank you 

can you also check about E9 or E10 

I really need a boost later in the day for my heating 

​@Joanne10001 I have an update:

We’ve recently put in place the ability for customers with economy 10 traditional meters to onboard to OVO via the online switching process. This would be on the economy 10 standard variable tariff.

However, for customers with smart meters, this is currently not possible. I’m going to do some further digging to find out whether we can onboard economy 10 smart customers over the phone. I’ll let you know when I’ve got an answer.