Are Economy 10 tariffs available yet?

@Firedog Happy to provide that. You have already helped me over on 

so very glad I can contribute back.

I feel there is a slight risk it will reveal that I am actually on E7, but if so, good to know. I think not because I average 24.x/kWh, and my peak rate is 30.x/kWh, and I am not using much power overnight. 

Anyway, I am having a quiet Christmas, so I may do it tomorrow or - ahem - Monday, as I call it.

1. 

2. 

3.       "region": "_H",
         "profileClass": "02",
         "meterType": "S2ADE",
         "mapId": "SGNS",
         "lineLossFactorClassId": "104",
         "registers": [
            {
               "tier": 1,
               "clockingTimeId": 375,
               "timeOfUseLabel": "peak",
               "meterRegisterId": "1",
               "timePatternRegime": 375,
               "measurementQuantityId": "AI",
               "switchedLoadIndicator": false,
               "meterRegisterMultiplier": 1,
               "registerMappingCoefficient": "1"
            },
            {
               "tier": 2,
               "clockingTimeId": 374,
               "timeOfUseLabel": "offpeak",
               "meterRegisterId": "2",
               "timePatternRegime": 374,
               "measurementQuantityId": "AI",
               "switchedLoadIndicator": true,
               "meterRegisterMultiplier": 1,
               "registerMappingCoefficient": "1"
            }
         ],
         "start": "2022-05-26T23:00:00.000Z",
         "end": null,
         "fuel": "Electricity",
         "meterNoOfDigitsOrDials": 5
      }
   ]

The tricky part was #2, I had to search for the key to open the meter cupboard and it’s a cold wind that blows through those gaping holes. On the bright side, I found the missing cat toy that I had looked everywhere for. And replaced 🙄

Oh, and I know JSON, so all I needed from you was the URL - thank you very much! - I could work the rest out myself, so I have no comment on your instructions.

@Firedog - JSON data below.  Meter is currently switching my off peak circuit on at economy 10 times but charging peak an doff peak as per Economy 7!

Collating [three] four different config files, for two dysfunctional set-ups and one working arrangement:
  

The significant difference between Mike’s dud and Joan’s cracker is the reversed order of the tiers, which is what I drew attention to back in August - that the first tier has to be the peak register and (in these two-tier cases) the second has to be the offpeak register. 

When my own SGM 1416-B was first installed in September, it was misconfigured in just the same way, with Tier 1 for offpeak and Tier 2 for peak. That was put right remotely as soon as I made contact with someone who knew what he was talking about in the metering team. So it can be done. Joan’s set-up illustrates that OVO can handle SSC935 correctly, with Tier 1 on TPR 375 and Tier 2 on TPR 374. The timings on Joan’s plan page above show what this does.

If and when you manage to persuade OVO to make this little modification, there’s the question of the tariff. Joan seems to have migrated seamlessly on to OVO’s E10 Standard Variable Tariff (SVT), but I suspect that Mike and Jessica have been through a few variants in the past few months, sadly none of them the right ones. It should also be possible to put that right.

I’m not sure that the two items in red have any significance at all in this respect. Even if they do, they’re the same for Mike and Joan, so they’re not causing the problem Mike is facing.

I wish I knew how Mike and Jessica could take this forward, so I’ll ask backstage if there’s a way to cut through the system and get them into the hands of someone who knows. Once those two hurdles have been cleared, someone in Billing can start cleaning up the mess. That may take some time.

Meanwhile, there may be other customers in this and other threads who are in the same situation. I hope they’ll come forward here and - preferably - provide the same documentation of their situation as Joan did.
  

 [EDIT a few days later]

@pegem  has kindly shared details of his system, so I’ve added his config data to the table above. He is also on the Simpler Energy - Economy 10 plan like Joan, albeit now showing the 2024Q1 rates. Note that his meter type seems to be the one I’d expect to see: S2BDE (see the table below added on 30 December 2023).

We’ll get to the bottom of this ...

Caveat [still applies]: It may look as if I know what I’m talking about, but don’t let that fool you. 

I’ll chip in here to say I’ve passed on internally and I’ll be back next week hopefully with something of value to add.

The members of this forum are certainly a clever bunch!  

@pegem I wonder if you’d consider documenting your current situation in the same way as three other similarly afflicted customers have done. The more datapoints we manage to assemble, the bigger the stick we have to beat OVO about the head with. This is what I asked @joanx to do, and that helped me to demonstrate that what we have repeatedly been told can’t be done has in fact been done. This is what I asked her to provide:
  

1. A screenshot of your Plan page showing the name of the tariff, its timings and the rates. 
2. A photo of your meter, including its top and tails. The top is usually where the comms hub is, but it might be a separate box. The tails are the wires coming out of the bottom.
3. The tricky bit: your sanitized meter configuration file. These instructions are for a Windows computer, but you may be able to adapt them to suit:
    

   While signed in to your account (e.g while viewing the readings page), open a new tab in the same browser session and visit this page:  smartpaymapi.ovoenergy.com/orex/api/supply-points/account/1234567  substituting your own account number for the last seven characters in that URL.  With any luck, this will show you a page with JSON data about your meter. It may be an impenetrable mess, or if you’re lucky it may be quite legible - it depends on your browser’s capabilities. This is what my E7 configuration looks like in Edge:       Each meter register is called a “tier”, each with its own number,  “timeOfUseLabel” (TOU) and  “timePatternRegime” (TPR). These dictate which register clocks usage at which times.

If they’re comparable, I could then add your data to the table in my previous post. 

I don’t know if @ajay  is still around, but if you are, you might like to chip in with your documentation, too. 

The three systems described in the config file table above are all based on the Aclara SGM 1416-B meter. This is taken from Aclara’s manual for the SGM 1400-B series:
  

So the designations seen in the table (S2AD and S2ADE) don’t match the manufacturer’s description of the meter, unless this is referring to different sorts of elements. It’s clearly immaterial, since Joan’s S2ADE seems to be working as intended.
  

Incidentally, my own SGM 1416-B is designated S2B, which sounds not far off, although I’d expect it to be S2BDE. I’m not losing any sleep over it. 

Serves you right for dismissing my suggestion 😊

Happy New Year all….lets hope all our respective issuses solved once and for all.

I might come across as angry and frustrated most of the time (and thats probably true lol) but Im actually getting very twitchy about my complete lack of proper billing from Ovo.

Assuming nothing is sorted by 08.01. I will then have five monthly bills where usage charges are practically nil and all I have been billed for is the standng charges.

Im writing down weekly costs from my IHD but I have no idea if these are guranteed to be accurate, albeit subject to adjustment becuase of the E7/E10 debacle

I really want to rattle someones cage who has the ability to sort things. My formal complaint has so far had all the effect of a wet lettuce…..Anyone have any suggestions?

Im an accountant by trade and its just not in my nature to let financial issues like this drift on and on.

All the best

I completely understand your frustration @MikeMilf. If your meter is clocking consumption I don’t see why the support team can’t manually calculate your usage? 

I’ve been following this with interest….

I was on a THTC tariff with SSE and then moved onto an Economy 10 meter (non-smart) and tariff before migrating to OVO.

Everything is working as before with the off-peak times but I am worried that at some point my meter will be phased out and I’ll have to switch to a smart-meter.  I’ve no objections to a smart meter per se - as long as it doesn’t change my off-peak hours.

Of course - that would be hugely appreciated.  There’s no urgency as all is fine just now - but it would be really great to know what I should be possible.
 

Very many thanks for being so helpful