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Timo
Rank 1
August 5, 2026
Question

My electricity is not working downstairs and all electrical sockets except 1 for now

  • August 5, 2026
  • 4 replies
  • 70 views

Good day.

I recently moved into new house and i requested my energy supplier it is ovo.

I thought I will get my bill monthend as the electricity was working but yesterday all downstairs lights went off and only one electrical socket is working sofar .

Im not sure how to do recharge or pay my bills as i just moved out of a house where i was charged rent and all bills to landlords. 

 

Thank you for helping 

    4 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 5, 2026

    Welcome ​@Timo !

    First thing I’d do is head over to https://switch.ovoenergy.com to get set up if you haven’t already. That will activate your OVO Account if the property is Pay Monthly, or invite you to contact OVO if it’s Pay As You Go.

    Second thing I’m thinking is that you had a lightbulb blow which tripped the circuits - did you check the consumer unit by any chance?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Nukecad
    Super User
    NukecadSuper User
    Super User
    August 5, 2026

    I’d agree, if you have one socket that is working then you obviously have an electricity supply.

    If the downstairs lights are off then it sounds like that lighting circuit has tripped out; so check the consumer unit for tripped circuit breakers.

    I said, Hey - Watts going on.
    Peter E
    Super User
    Peter ESuper User
    Super User
    August 5, 2026

    ​@Timo 

     

    Can you confirm the staus of you lights and power and do you know where your meter and consumer units are?

     

    Peter 

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 6, 2026

    Hey ​@Timo 

     

    I’m glad to see a few of our community members have already stopped by with some helpful advice here.

     

    It’s unlikely to be anything to do with your supplier, and sounds more like an issue past the meter. 

     

     

    If you’ve not done so already, setting up the online account will also be a good idea as mentioned by Blastoise186 so you can keep track of your energy account.

     

     

    Do let us know how you get on.

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      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd