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Gclark
Rank 1
July 24, 2026
Solved

Why am I getting the error message "updating settings come back in 48 hours"

  • July 24, 2026
  • 3 replies
  • 116 views

I signed up for power move months ago and it always said updating settings come back in 48 hours,I left power move and tried to sign back up but now it says couldn’t update setting,check your connection, any idea on how to get past this

Best answer by Chris_OVO

Hey ​@Gclark,

 

I'm really sorry for the delayed response! The team has confirmed that they've fixed the issue which was related to the meter reading frequency, so it should be up and running now. 

 

Please give it a try and let us know how it's working for you! If you have any more questions or run into any other issues, please let us know.

3 replies

Firedog
Super User
FiredogSuper User
Super User
July 24, 2026

I went through this drama two years ago. I gathered that there was a specific problem with ‘some accounts’, which they were working on. It was 11 months later that i suddenly found myself back in the fold. The ‘updating settings’ message stayed unchanged from about June 2024 until May 2025. 

Make sure that the PM people know about the fault - that might take a call from, e.g., ​@Ben_OVO to them, or if you’re lucky, ​@Ash_OVO who sometimes monitors this group might pick it up. Support didn’t know anything about  Power Move when I tried to get them to do something about the problem.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 27, 2026

Hey ​@Gclark,

 

Thanks so much for letting me know about the issues you've been having with the signup! I've passed your concerns along to the team so they can take a closer look. I’ll keep an eye on things and update you here as soon as I hear back. 😊

Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVOSolved
    Community Manager
    August 7, 2026

    Hey ​@Gclark,

     

    I'm really sorry for the delayed response! The team has confirmed that they've fixed the issue which was related to the meter reading frequency, so it should be up and running now. 

     

    Please give it a try and let us know how it's working for you! If you have any more questions or run into any other issues, please let us know.

    Renewable energy jokes never get old.
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