How to tell why there’s no electricity or gas in your home

Power supply, meters and fuse boxes - how to tell why there’s no power in your home.

For traditional electricity meters

If you have a traditional electricity meter, it’ll have a red LED flashing light. If that’s not on then it means that no power is coming in from the mains cable. If you think there’s been a power cut, you can call 105 to get through to your local electricity network operator. If you know your local network distributor, you can also go to their website to report or track a power cut.

If there hasn’t been a power cut, and there’s still no flashing red light on your meter, get in touch with us for an emergency appointment.

If there is a red light, check if there are any error messages on the meter, and how much credit is on there (is the credit in a positive or minus). If there is a meter fault make a note of the error message and the Meter Serial Number and reach out to the Support Team who’ll be able to help.

If there’s no error message, and your meter seems to be working correctly, check your fuse box. If any fuses have tripped, try and flick them back up. If they won’t go back up, then you’ll need to call an electrician.

If there’s no error message, insert the key and check if there is active credit on the meter, then check if the red LED light is flashing. If the word ‘debt’ is on the screen near the amount showing, the meter has been in fail safe mode. This means the amount shown on screen is owed, and you’ll need to top up £1 more than that amount to get back on supply.

 

For traditional gas meters

If you have no gas, first check there’s active credit on the meter by pressing the red A button. It’ll say ‘PLEASE WAIT’ then will show your balance amount, check to see if the meter says ‘ON’ or ‘OFF’.

If the gas meter has an active credit amount but says ‘OFF’ on the balance screen, you need to re-enable the supply by following these steps:
 

• Insert your gas card, the meter will say ‘PLEASE WAIT’. 

• It will then show a message saying ‘HOLD A FOR GAS’ or ‘HOLD FOR GAS’ - hold the red A button, the meter may then show ‘PLEASE WAIT’ again. Keep holding the A button until the meter tells you to ‘RELEASE A’.

• Let go of the red button quickly - it will then say ‘PLEASE WAIT’ or ‘VALVE FILLING’ - you’ll then hear a clicking noise (this is the valve releasing). 

• It should then go to the balance display and say ‘ON’.

(Please be aware that the meter can be very sensitive. If you wait too long or don’t release the A button as soon as the meter tells you to, you may get a ‘VALVE FAILED’ message and you may need to repeat the steps).