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How to re-enable the electricity supply on your Landis & Gyr smart meter

How to re-enable the electricity supply on your Landis & Gyr smart meter
Emmanuelle_OVO
Community Manager

Updated on 21/01/25 by Abby_OVO

 

Re-enable your Landis & Gyr electricity smart meter by following these steps

 

If your credit has run out and your supply has switched off, once you have credit on the meter again you'll need to re-enable your supply. 

 

In this short video we'll show you how to re-enable the electricity supply on your Landis & Gyr (L+G) meter. Before you begin make sure you’ve switched off all appliances.

 

https://www.youtube.com/watch?v=KCStRA37sQY

 

If you’re off supply and unable to reconnect following the steps outlined in the video, please contact our Support Team directly.

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

 

 

Thanks,

The OVO Team

Renewable Energy? Big Fan.

4 replies

F
Carbon Cutter*
  • flipflop
  • Carbon Cutter*
  • 2 replies
  • October 20, 2024

I have a PAYG meter which I top up remotely usually before it runs out completely cut all power (with NO warning). We have topped several times and the meter showing it is in credit but power remains off. What the secret button sequences on this meter type to reconnect restart power supply?

 

Ovo has vids that show how reconnect with different meter butthere nothing on the meter i have appear Toshiba brand? (see photo) https://www.ovoenergy.com/help/article/reconnect-my-energy-supply

F
Carbon Cutter*
  • flipflop
  • Carbon Cutter*
  • 2 replies
  • October 20, 2024

Forget the photo…

Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7867 replies
  • October 20, 2024

 

As it’s Electricity, the IHD can be used to reconnect if memory serves.

Otherwise, assuming the credit balance is positive:

  1. Press B when the screen says “Press B for Electricity”
  2. Press B again
  3. Supply is on when you see “Supply Enabled”

 

You can find our video series on how to re-enable supply through each meter type in the topic below:

 

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Abby_OVO
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2 people like this
  • Abby_OVO
    Abby_OVO
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Shads_OVO
Retired Moderator
  • Shads_OVO
  • Retired Moderator
  • 465 replies
  • October 21, 2024

Hi @flipflop,

 

I’m sorry to hear this.

 

I can see our forum volunteer has already given some good advice here. Have you managed to get this sorted now?

 

These threads might also be useful:

 

 

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