Your top up didn’t reach your Secure electricity meter? Here’s how you can add it manually

How to manually add a top up using your receipt 

In this short video we'll show you how to top up your electricity credit on your Secure meter. You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.

https://www.youtube.com/watch?v=sLsYGQwra2k

Still need help? See our guide on smart meter top up issues here.

Thanks,

The OVO Team