How to access emergency credit on your Elster electricity smart meter

Updated on 20/01/25 by Abby_OVO

 

• Emergency contact info and our planned PAYG outages coming up - (Mar 2025) F.A.Q.

• Pay As You Go - Topic Hub & How to get in touch Hub

 

Here’s how you can get emergency credit live on your Elster electricity smart meter

In this short video we'll show you how to access emergency credit on your Elster electricity meter. This makes sure your home has electricity until you're able to top-up.

Please remember that any emergency credit used will need to be paid back and this will be taken from your next top-up.

https://www.youtube.com/watch?v=imBSzs8_wP4

For more information on prepayment smart meters and a list of meter manuals, check out this forum topic.

Thanks,

The OVO Team