How to top up your electricity credit on your Aclara second generation smart meter

Do you need to manually add the top up to your smart meter?

In this short video we'll show you how to top up your electricity credit on your Aclara second generation (SMETS2) meter. 

You'll need your Unique Transaction Reference Number (UTRN) which can be found on your receipt or confirmation email. Then just follow the steps in the video.

https://www.youtube.com/watch?v=uGV-phJwbSY

Got an issue topping up your smart gas or electricity meter? See our topic guide on common issues and fixes. 

• Pay As You Go - Topic Hub & How to get in touch Hub

Thanks,

The OVO Team