My OVO energy

I have a digital economy 7 meter I had to give my old supplier 3 readings, I press a red button and I get the 1st, press it again I get the second press it again I get the third which is the total of readings one and two however it doesn’t say what readings one and two are and which one is the economy 7 reading and I can’t find anywhere on ovo where to enter them

We have a 12 panel array which is feeding into our  Pylontech US3000 battery. On a good day like today our battery is 90% full the panels are producing 2.97kwh. As our usage is low at this time, 2pm, the energy produced by the panels is being fed into the grid. we are just about to go onto a new tariff paying 44p/kwh   A new Pylontech US5000 battery will cost £1400. Is an additional battery worth investing in? Not sure how to work it out. We are currently producing between 1/3 and ½ of our daily usage   This obviously goes down considerably in winter months between 1-3kWh depending on the weather.All our hot water at this time of year is coming from the panels via a solar iboost to an immersion heater Summary, half our production on a sunny day is being fed to the grid. What can I do? How many batteries would I need. 

I have permission from Network Power to install 9 kWp on my roof and they said to contact OVO to let them know. I cannot find where to contact let alone who to contact, is there anyone who can help on this forum.

I have a 3 Phase supply to my house. Years ago it had a commercial site here hence the 3 phase. I get humongous electricity bills. Scottish power have finally said they a have been billing me incorrectly. Before all this lockdown they were ringing every week for a reading. Told me to cancel direct debit to them until they could sort it out. For the last two weeks I haven’t been able to speak to them ..no one in the call centre because of covid19. I have been taking the reading and keeping them. I took a reading last week the top figure was 563999 this week it is 564696. Does that mean I’ve used nearly 700 kw ? Surely not !! There are no decimal points on my display but I’m praying that the last digit is ignored on this type of meter and the usage is 70kw which would be about right because there is only Me and my husband living in the house. Oil for cooking (aga)and  oil central heating.  Anyone out there help me on this one ?  Kind regards  Fiona

One of the great features of the OVO Forum is the HUGE catalogue of questions and answers that have built up over several years, and we’re always open to more. :)When you ask a question, it’s very likely that another member will reply fairly quickly, or sometimes lots of us might stop by. So, what can you do when you’ve found the perfect answer and want to say thanks?

I was sent my refund in the post as a cheque. Only the cheque is printed at the bottom of the letter that was sent. In order to cash my cheque I need the reverse but there is nothing on the other side of the paper. How have others dealt with this?

I check my meter readings and usage figures on a daily basis. Since 6th April that data has not been updated online (browser) or through the app. Something is being accumulated and increased daily against the 6th instead of spreading over subsequent days as it should. Half hourly data is, of course, missing.Here is a picture from my IHD for the 6th. Note that WAN and HAN are connected and daily data is displayed for every day on the IHD. So for the 6th my total energy usage is a plausible 29.30 kWh.Now if we look at my online data it is a shambles. I have not changed plan/tariff since fixing last September, but something has gone very wrong. I assume it's just me as I've looked for other reports and found none, but online message chat-bot refuses to open and phones are closed so I'm stuck with posting here.If someone could feed the hamster and get things moving again I'd be delighted.

If you do request to switch to Single-Rate, your Smart Meter can be updated remotely via SMETS Commands, so you won’t need to have it replaced or have an engineer visit to disable Economy 7 mode. I hope this helps. If you need any more advice on what Economy 7 is or what it means, we’ve got some great guides on the Forum like this one. But if you’re still confused, feel free to ask. :)  I'm sorry, I'm not with OVO, but a Google search for my problem brought me here and I think this is the answer I was looking for! My tariff is currently single rate, but until last month my supplier couldn't communicate with my meter, now they can. (Before they could, they just set the day and night rate charge to the same amounts). However I'm switching back over to an Economy 7 rate with someone else, as in the current crazy climate it's actually cheaper than single rate (at least the one I found!) However, I wanted to check that the storage heater in the bedroom was working. Turned it on all nig

Hi, I had the new SMETS3 meter and In-Home Display (IHD7) installed and just been told by OVO that you can only see the night rate and usage on either of the devices if you look at them when the rate changes which is midnight or 1am depending on where you live.That isnt a useful feature if you want to track previous days/weeks usage during waking hours to improve usage efficiency!!Does anyone know if there's a way around this please.Cheers. Karl 

Good morning   We currently have a 3 phase supply with a Landys Gyr meter    We added solar a couple of months ago but have realised the meter isn’t billing us correctly for our net usage   Instead it bills us for import on any phase, even if we’re exporting on another phase.   weve been told by Ofgem tte meter needs to be compatible with “Vector sum metering” which our current model is not.    Our current supplier (Bulb)  cannot supply the correct meter so have advised us to move.    Before we change we’re looking for a supplier that will supply the correct meter. We’re aware smart meters aren’t yet available and we don’t want one anyway. But there are plenty of normal meters which perform this funxtionality   Can you let me know if Ovo can fit the correct meter if we move to you?   Thanns    

Please help, my smart meter doesn't show any readings. It doesn't matter what button I press or how many times I press it, or what sequence, it doesn't work. I have followed the advice on here from Jess (we have the same meter) but mine shows no numbers at all. It just says meter initialised. Apparently Ovo hasn't had a reading since last October and require one.Holly

I always used to pay my previous supplier with cash via a payment slip at the bottom of the bill at their local bank.I wish to continue this method of payment with OVO my new supplier.My current OVO bill to me does not advise or enable me to do this.Please let me know how I can pay my OVO bill with cash at their or any bank please.Regards, 

Hi,I signed to Loop Energy earlier this week to better see my usage and simulate solar/battery on my house.  It synced around 30 days of data from January/December and then nothing since.  I signed up today to Hugo which works in a similar way and it synced the same data.  This leads me to thing there is a problem with how my smart meter is communicating however all of my data is correct and up to date in the OVO app. I’d welcome any suggestions.  Thanks.  

We want our gas meter removed.  Our supplier is bulb, they want to charge 430 pound for that. I know some firm remove for free or a charge around 100 pound . According to bulb it's a special job.  To me it's just a smart meter fitted around two years ago. Can that be right? They have been difficult being difficult with the whole situation from the start. 

3 weeks of new Solar Panels.  Great!.  Meter reading has gone backwards.  My solar app tells me what has been drawn from the grid.  How to fix the meter, and ensure more accurate billing?

I am so disappointed and saddened by ovo, in a nutshell I have just come out of a controlling marriage . I have took over the bills in Aug 2020 when I realised the gas and electric hadn't been paid for 6 years . I immediately set up a direct debit explained my situation . They now want to Increase my direct debit to 859 a month good luck with that when I only earn 1200 a month. I have sent endless letters and emails . Everytime I am told to ring collections but I can't get them to answer.  I don't know where else to turn so I have complained to the energy Ombudsman .  They allowed this debt to Increase over 6 years so the least they can do is let me pay back at a comfortable rate. They ignore my letters this is really worrying me now

My current fixed rate plan ends in March, does this mean I automatically will be on the price cap rate?

Well not impressed at all with the supposedly super compatible v3+ starter kit.Got to the bit of the instructions for setting up the receiver which requires it to obviously to be wired to something on the boiler/ control centre (in my case a Vaillant ecotec 618 with VR 65 control centre which currently uses Vaillant ebus through a VRT392f programmer and receiver).Every choice of component I make related to my boiler installation in the extensive list of kit in the Tado database says “not compatible”.I have found some Tado information on enabling ebus control, but that’s not a lot of use when it doesn’t tell you how to wire things up in the first place! Very confused with the difference between the wireless receiver supplied in the V3+ starter kit and other references I have found to a tado extension kit!it’s ridiculous that you can’t find this compatibility/ installation information out before purchasing, and how come OVO are promoting this apparent minefield?Perhaps it’s to commit you

Property has been empty for some time, and I want to get my electricity supply reconnected. How do I get this done? I’ve already called three different numbers and im pushed from pillar to post. 

In Feb 2020 I had a smart meter fitted by an OVO engineer that was not functional. After a lot of pleading, complaining and involvement of the Ombudsman 12 months later another OVO engineer visited and changed my Smart Meter. The 2nd Smart meter was also not functional but I was given a reason why - no DCC signal. The engineer left and said it was not OVO’s issue. I contacted DCC and they told me  - “coverage checker shows that there is high coverage at your property. If OVO have installed a Smart Meter at your property that is unable to acquire a signal they should have raised an incident with DCC so it can be investigated.” I appear to keep being passed between OVO and DCC, passing the issue between themselves. My main gripe is that I have 27kWh of storage batteries at my property with an electric vehicle which allows me to take advantage of the TOU tariff offered by Octopus, but only if I have a functional Smart meter. My current tariff is 28p/kWh but a Smart meter will reduce this

Hiya - this is not an OVO question but I hope someone can help. My stepson moved into his own house in September 2021. The energy supplier for gas and electric is British Gas. He contacted them on completion to give them his details and a meter reading but they told him, they couldn’t talk to him because he is not the account holder and there are arrears on the account. The house was empty for some time before he moved in (deceased estate) and although we have a name for the former tenant (it’s not the same as the person who sold the property) we have no idea who he is or where he is now. We have tried repeatedly to talk to British Gas by phone and email but we’re getting nowhere. Letters from a debt collection agency are now coming chasing the outstanding amount - still in the name of the former tenant. We know we’re liable for the gas and electric from his moving in date but just cannot get British Gas to update his details or send a bill in his name.  We’ve tried switching as well b

I know OVO own BoostAre they housed in the same building ? Do they each have their own staff ?Do they have independent  customers services  and are they all based in the UK ?

Hi I hope you can help me please. I am currently paying my energy bill by Direct Debit each month. Due to the recent and upcoming price increases, I would like to go back to Paper Bills and manual payments online. This is so , as I hope, I will only be paying for the energy I actually use each month instead of a blanket amount regardless of mu usage. Can anyone tell me how to do this without getting earache on the ‘phone line please?? Thanks in advance. Dave