Had a boiler service yesterday and to cut a long story short the engineer said that that gas pressure coming into the boiler was below the minimum required.
He said itn should be 13mb but it's 11mb from what I can gather. He advised to get a thicker gas pipe installed.
However is there any way to check if the gas pressure coming into the meter is adequate, who do I contact?
Best answer by PeterR1947
Updated on 26/08/25 by Abby_OVO
All I can say is that the gas pipe feeding your boiler should be 15mm.
Depends where you live, but worth giving Cadent a call on 0800 0745 788 and asking if they can check your gas pressure for you, your gas meter has a regulator on it (sealed) but they should be able to increase the pressure assuming there is no other problem.
Peter
Check out our guide about who is responsible for each bit of gas equipment in your home.
Cadent is the gas transporter mentioned here but this is dependent on your area. Find out who’s the gas transporter for your area and their contact details here.
As mentioned below, it may be worth getting a second opinion from a registered gas safe engineer.
Hi
Good question this, and I can understand you wanting an answer.
We have a few engineers knocking about who are best placed to answer here. Our MVP engineer adviser is
+2Updated on 26/08/25 by Abby_OVO
All I can say is that the gas pipe feeding your boiler should be 15mm.
Depends where you live, but worth giving Cadent a call on 0800 0745 788 and asking if they can check your gas pressure for you, your gas meter has a regulator on it (sealed) but they should be able to increase the pressure assuming there is no other problem.
Peter
Check out our guide about who is responsible for each bit of gas equipment in your home.
Cadent is the gas transporter mentioned here but this is dependent on your area. Find out who’s the gas transporter for your area and their contact details here.
As mentioned below, it may be worth getting a second opinion from a registered gas safe engineer.
All I can say is that the gas pipe feeding your boiler should be 15mm.
Depends where you live, but worth giving Cadent a call on 0800 0745 788 and asking if they can check your gas pressure for you, your gas meter has a regulator on it (sealed) but they should be able to increase the pressure assuming there is no other problem.
Peter
Just gave cadent a call and an engineer will be with me shortly due to low pressure being treated as an emergency.
Update to follow.
We’ve just stumbled across this topic and wondered what the outcome was. Did Cadent get things sorted,
All cadent did was advise me not to use the boiler and put a danger tag on the boiler then he said good bye with a smile and left us in the cold :-(
I had to organise a gas engineer myself to fix the issue. Which was to route a new gas pipe directly to the boiler due to the distance the old one was covering.
Thanks for popping back with the update,
I’ve slightly tweaked the best answer we gave to mention seeking a second opinion from a gas-safe engineer, so hopefully this will help others who might have the same issue in future.
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