My last meter reading for gas was 9000ish and when I have gone to submit a current one it now reads “0672”. I presume this means it is actually “10672” but there are only 4 boxes for me to submit my reading into and I can’t send a reading which is lower than my previous. Not sure what to do.
Updated on 22/08/25 by Abby_OVO
Sounds like your meter has clocked over!
When a meter goes beyond 9999, it will start again from 0000. Don’t worry, your online account or OVO app (download for Android or iOS) will still accept this lower reading and will be able to calculate your usage, factoring in the fact that the meter’s gone around the clock.
There’s a great guide to submitting your readings online below.
As your meter sounds fairly old it might be time to think about an upgrade before the certification runs out. By booking in a smart meter replacement, you’ll no longer need to worry about taking the readings manually and will get access to some other great smart benefits.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
