My last meter reading for gas was 9000ish and when I have gone to submit a current one it now reads “0672”. I presume this means it is actually “10672” but there are only 4 boxes for me to submit my reading into and I can’t send a reading which is lower than my previous. Not sure what to do.
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Updated on 05/12/24 by Emmanuelle_OVO:
Sounds like your meter’s clocked over!
When a meter goes beyond 9999, it will start again from 0000. Don’t worry, your online account or OVO app (download for Android or iOS) will still accept this lower reading and will be able to calculate your usage, factoring in the fact that the meter’s gone around the clock.
There’s a great guide to submitting your readings online below.
As your meter sounds fairly old it might be time to think about an upgrade. By booking in a smart meter replacement, you’ll no longer need to worry about taking the readings manually and will get access to some other great smart benefits.
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
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