Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the firstname.lastname@example.org helpline , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution?
Best answer by Nancy_OVO
I’m going to leave this topic where it is, as the one you’ve suggested is about Jewelie’s IHD showing the wrong time, and this is about missing electricity data.
I’m not sure what the team mean about refreshing the firmware, or if this is even possible for the Customer Services team to do remotely. They may have meant disconnecting the IHD from the network and reconnecting it. Is this what they did?
We can rule out issues with comms or wider area signal, as you wouldn’t see the gas usage if this was the case (the gas readings are fed to us through the elec meter).
This might not be the problem, but it would also be handy to know where the IHD sits in your house and in relation to the gas and electricity meter, just so we can rule out this as a potential cause too.