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jewelie
Rank 4
jewelie
Rank 4
March 18, 2020
Solved

Is my In Home Display (IHD) displaying the wrong time?

  • March 18, 2020
  • 58 replies
  • 8547 views

Hi

We had our SMETS2.0 smart meter and IHD last year.

Looks like there's still bugs.  😉

As you can see from the attached photos, the IHD is properly synchronised and paired with the meter, the right meter, and it gets the meter readings, and the meter has the right time on it; however, the IHD doesn't have the right time.  No amount of resetting the IHD seems to cure this.  This means it messes up the night mode timings (and also confuses me, I keep thinking it's earlier than it is, lol!)

The IHD model is Chameleon IHD3-PPMID / CA30111.

The meter is an Aclara SGM1413-B.

The communications hub is a Toshiba SKU-1 Cellular.

(I have another photo I've not posted demonstrating that the MPANs match on both meter and IHD too.)

I know it's not a high priority issue but I thought I'd best feed it back to you.

 

Julie

x

 

    Best answer by BenS_OVO

    Updated on 30/10/25 by Ben_OVO

     

    Sorry to hear your smart meter In-Home Display (IHD) isn’t showing you the correct time. This normally indicates that the IHD isn’t paired properly to the smart meter.

     

    In order to get this sorted it’s worth contacting our Support Team, who should be able to send a remote message to your meter and IHD to get them re-paired. 

     

    There’s more info in getting the best out of your IHD on our device guides below - 

     

    SMETS1 Pipit In Home Display (IHD) guide

    SMETS1 Chameleon In Home Display (IHD) guide

    SMETS2 In Home Display (IHD) guide

     

    Don’t forget you can also check out your smart meter usage data on your online account or OVO app (download for Android or iOS).

     

    OVO member but not got a smart meter yet? - Book today!

    Interested but not yet an OVO member? - Check out our plans!

    58 replies

    Nancy_OVO
    Retired Moderator
    Nancy_OVO
    Retired Moderator
    March 19, 2020

    Hey @jewelie,

    I’m getting some more info on the time mismatch, and I’ll update you when I have clarification.

    Just wanted to let you know that if you have Eco7/2 rate, the time on the IHD shouldn’t affect this. The time on the meter itself will dictate the switching intervals, so as long as you have the right time on this then there should be no issues.

    Thanks

    Your guiding light(bulb)
      jewelie
      Rank 4
      jewelieAuthor
      Rank 4
      March 19, 2020

      Hey @jewelie,

      I’m getting some more info on the time mismatch, and I’ll update you when I have clarification.

      Just wanted to let you know that if you have Eco7/2 rate, the time on the IHD shouldn’t affect this. The time on the meter itself will dictate the switching intervals, so as long as you have the right time on this then there should be no issues.

      Thanks

       

      Thanks Nancy!

      By night mode timings, I just meant on the IHD (for when it stops with the beeps and turns the display off etc)

      Stay staff,
      Julie
      x

      Amy_OVO
      Retired Moderator
      Amy_OVO
      Retired Moderator
      March 20, 2020

      It might be best to give the team a call, @jewelie, they’ll be able to put you in-touch with the Op’s team that should be able to fix this. 

      You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

      Thanks! 

      OVO-Joyed to help!
        Transparent
        Rank 20
        Transparent
        Rank 20
        March 20, 2020

        But the rest of us would also like to know the answer @Amy_OVO 

        Could we get a response from @BenS_OVO here please?

        Save energy... recycle electrons!
          B
          OVO Staff
          BenS_OVO
          OVO Product Team
          March 20, 2020

          Hey @jewelie 

          Nice pics, I like em!

          This is not something I’ve seen in test before. I’m reaching out to some of our Smets2 team to see if it’s an issue that’s come up. It may be a simple case of sending a repairing Service Request to your IHD. 

          I’ll get back to you as soon as I find something out.

          B

            B
            OVO Staff
            BenS_OVO
            OVO Product Team
            March 20, 2020

            @jewelie Do you have a Gas meter paired? Is this time showing the same time as the Elec?

             

              jewelie
              Rank 4
              jewelieAuthor
              Rank 4
              March 20, 2020

              @jewelie Do you have a Gas meter paired? Is this time showing the same time as the Elec?

               

              Oh, I like that, a clever bit of binary-chop thinking to work out where the issue might lay!

              I do, yes, and the time on the gas meter is correct, the same as the electric meter; looks to be just the Chameleon IHD with the creative time-keeping.  :)

              (And the battery in the gas smart meter, after a year, apparently still has the equivalent of 15years of charge left - which is pretty impressive given what it’s doing.)

              Julie
              x

               

              Transparent
              Rank 20
              Transparent
              Rank 20
              March 20, 2020

              Perhaps the IHD is correct…

              … but it thinks it’s in Greenland :wink:

              Save energy... recycle electrons!
              J
              Newcomer
              Jon Langford
              Newcomer
              March 20, 2020

              I have the same issue, same IHD, the time is 30 minutes behind the meter time. Really annoying and not very confidence inspiring that everything is working correctly.

              Jon
              jewelie
              Rank 4
              jewelieAuthor
              Rank 4
              March 20, 2020

              I have the same issue, same IHD, the time is 30 minutes behind the meter time. Really annoying and not very confidence inspiring that everything is working correctly.

               

              Glad it’s not just me.  The last time I looked ours was approx 3 hours behind!  LOL.

              Show more replies
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