Delay in Power Move results and credit

The power move (4pm - 7pm) results are shown weekly on the app (not by email). The power move flex (power ups and downs) results are sent weekly and an end of month summary by email.

Hi Mike .

I received an October flex results email yesterday. The credit is on my account.

More concerning is the £12 power move credit is not currently on my account. The App told me I’d easily hit target but no credit yet (it’s usually on my account by 4th each month) .

I had an online chat yesterday which just told me what I already knew and was evasive about when I’d see Octobers £12. It was intimidated its now credited on billing day (10th) for me but I don’t recall seeing anything about a change since October 1st when it went to beyond. Andy

Still waiting for my £12 from October, it was splashed on the progress for around six days and has now vanished, no email, contacted OVO but no luck yet

I have just got the PM reward email about 15 minutes ago.

It shows a different (lower) percentage than the app did, but only slightly.
The two figures are just either side of my own calculated figure.

(The app said 7.02%, the email says 6.94%, my own calculation was 7.00%)

The reward has not been credited on my online billing yet.

Just received my power move email saying I hit the target and will get £12 credited to my account 

I received an email regarding Power Move this morning, Friday the 8th, at 11:55am. But I don’t see it on my account yet. It has the Power Move correction (from the previous bill), and the Power Move Flex, so I know I’m looking at the right place.

Further, I’m going to have a bit of a rant, sorry. 

Dear OVO, this move to the Beyond app was really confusing. I’m taking part in the Power Move right from the beginning and always reach the upper or middle tier. Knowing that I reached the upper tier in September, which was more competitive than in October, I’m sure I would reach £12 in October. But because of the move to the app, which wasn’t well explained, I missed some days, therefore I was credited less than £12. I’m here on this forum because of that confusion - I had to google, then read the forum to find out why I couldn’t join the Winter Power Move, despite receiving an email inviting me to (I needed to update the app on my phone). I understand, it’s just 77p I’m missing, not a big deal. It’s more about attention to your loyal customers. [the end of the rant]

Hey all, 

Just wanted to add an update to say there was a recent thread that popped up that i’ll link below. We found a few of our members were being affected by the timing of when the data was being collected to calculate their Power Move data. The teams made some changes to when this is done and has had to manually apply the credits for this month so it caused a small delay in the payments arriving. 

The emails should’ve been sent out this afternoon confirming that the payments have been made and credits are on the way.

@Nukecad The emails are being sent to confirm the payments and the data side should fall in line next week when the transaction ID’s are updated 🎉

I think I’ve only (just!) hit my power move target once. For me it’s impossible to hit it. I don’t have a dishwasher, always use my washing machine first thing in the morning and rarely use my oven favouring the hob and my ninja multi cooker. Two nights a week there’s no one home until at least 6:30 and TVs etc are turned off at the wall until needed. Don’t know what else I can do 🤷🏻‍♀️

If you don't use much electricity during the peak hours for PM then you don't have much to MOVE out of them.

As the name says it is Power MOVE,  if there is no usage that you can move then ……

It's just one of those things, attaining a Power MOVE reward is possible for many - but not possible for everyone.

In my experience and gathering the numerous posts about this then the biggest peak use is cooking with electricity - if you can shift that out of peak hours then you can usually easily hit the PM targets.
It’s then only if you are borderline on shifting the cooking that moving the use of otther things like washing machines and dishwashers may help get the bit extra needed.

To reinforce that point - in all the PM posts on this forum I have never seen anyone who has a gas cooker and has been able to meet the PM target by shifting other usage.

My progress has been in the app since the second week of the month and I got an email today.  Its not in my account yet but I think it only gets applied when bill is created, unlike the Power Move Flex and Charge Anytime Credits which are already in my Current Billing Period