The Archive

If you are an Ioniq 5 owner and on the charge any time trial… how is it going?

HiIve been using an OHME charger with my Tesla Model 3 for almost 12 months with zero issues. The last two evenings, the car failed to charge. I set it to charge immediately with no issue (other than cost).The Ohme app shows all the planned charging but when it starts the first slot it stops charging.Out of the blue, I received a personalised email saying I had to cancel Anytime from my Anytime App as it could be causing issues. I only had the OVO Energy App and OVO Beyond app so I removed it from my OVO energy app. I have now received an email from OVO basically saying they are sorry to lose me but I can rejoin next month to get the Anytime rate!!Pretty sure I won’t be the only one confused. My OHME app still seems to be talking to Anytime but I’m not sure I will be getting the 7p rate. If the original email was a circular that didn’t apply to me then I’m disappointed .What can I do to ensure I’m still getting Anytime? Any ideas - Ive emailed OVO but thought I would see if anyone else

Has anyone been left without electricity during winter with health conditions that rely on electricity (oxygen) arthritis also? How long for engineers to arrive? Don't ovo have duty of care?

This weekend I’ve completely run out of gas, emergency gas and real world money.I’ve not been in this situation before so went through all the appropriate channels OVO provide. The website is very clear the phone numbers and chat are open on weekends, however, if you are part of the thousands of of blundered accounts still on Apollo you cant use those channels.Lets skip the usual grandiose scornful rants and just get to the nitty gritty.When requesting to be moved to OVO a few years ago (before boosts implosion) after a long arduous process with boost due to a simple error they made. Lettergate. They messed it up, only my electric was moved over to Direct DEBIT no probs. My gas remained with boost.Boost was using the Apollo payment network, or something, its very difficult to find genuine information. It wouldn’t be public knowledge just like the booking software taxi offices use for instance. It moved to Orion or OVO use Orion but my account got messed up, again no one knows why but t

Hi All, new to the Forum but having a real issue. We have modern Dimplex Quantum storage heaters connected to our THTC (SSE Horstman K series) meter which works on the radio signal. We are on the OVO Simpler Energy tariff. It has been working fine last few years but a few days ago we started noticing the storage heaters not putting out any heat. They normally charge up off peak overnight and then release heat through the day. From looking at the meter and input data on the Dimplex we only appear to be getting a few hours of heat input overnight - some nights none - not enough to look near heating the heaters. We have changed nothing so can only assume a problem with meter/RTS signal/OVO. Have reported to OVO and a meter engineer is supposed to be coming. We are in the North of Scotland with SSEN as DNO. Any thoughts or advice greatly appreciated. 

I need help switching over from boost to OVO I’ve tried number of times to make a new account up in the app and can’t seem to do it

Hi there. I hope someone can help us with a very confusing issue. We are with Ovo and have a smart meter. Every month since we moved here two years ago, our electricity usage has been fairly consistent - only slight variations day by day, a bit more in winter, a bit less in summer. But in November this year it all changed - the day to day usage is sometimes very high and sometimes much lower. We do have a plug-in hybrid car so the ‘spikes’ might be us charging the car, but we’ve had the car for the last 2 years and nothing has changed in the way we charge it, so don’t understand why the patterns have changed so drastically. (The overall total is up too). We wondered if maybe Ovo had changed the way they calculate the usage or something? Any thoughts gratefully received.

I've recently moved to a bungalow, it's just me and I only use the radiator on the bedroom on 20c for around 2 hours every night and my bill is over £100 pm  !  My shower is electric. Gas only used for radiators. I don't use much tap hotwater at all, rarely actually to save... and I washing in a bowl  I can't really understand the kW in the ovo app.  Could someone explain what I'm possibly doing wrong to cost this much?!   Am I better to use my sitting room wall electric heater? 

I’m considering getting a new Renault 5 EV when its released in the new year and I’m trying to find out if it will be added to charge anytime.  We already have a Tesla M3LR but we have a dumb home charger (installed 3 years ago) so the Tesla is connected directly to charge anytime rather than via a supported smart charger.  I don’t really want to shell out several hundred £ to get a new smart charger so I’’m hoping the new 5 will be supported directly there are already quite a few Renault’s on the supported list.

I have just got an email from OVO offering a home visit to my home for #25.00Did anyone else get this?The link to book the offer doesn’t workThey won’t answer the phone.Has anyone got any idea how you book this offer?

Hi,Have recently been switched from THTC to Economy 10 because of the RTS signal switch off and have a new smart meter.I also have storage heaters that are switched by the meter to come on and go off at the rate change. At present although the rate changes at the specified times the heaters themselves are not coming on until about nine minutes later and conversely are running on past the rate change by nine minutes. Does this mean I am paying those 9 minutes at the higher rate ?If so how can I get the times for switching off the heater circuit to be in line with the rate change as this is set in the meter?Does anyone else have this problem, and what is the answer?Any help would be appreciated.

Why, when I have a smart meter, which shows the exact amount of money I have used on gas and electricity, is it not possible for OVO to have a variable direct debit where they take the exact amount I owe each month rather than a fixed amount? Could it be because OVO wants to earn interest on all the money it has collected from thousands of customers who have overpaid and are in credit?  This must add up to a significant sum of free money that OVO earns for doing nothing other than taking more than is owed from thousands of customers. Surely the purpose of the smart meter is to show the usage in real time, so DDs should also be set on realtime use rather than a best guess averaged out over a year where OVO earns interest on customer’s money rather than customer’s earning interest on their money. 

To meet the latest challenge (as of October '24 - I'm a newbie) I basically have to refrain from everything but the most vital electricity use between 4 - 7pm!Extraordinarily difficult, because I'm already using approx. 60% less electricity compared with similar OVO households (according to OVO's app).Hence, I have to- boil the kettle prior to 4 pm to fill a flask for 2 cups of coffee or tea until 7 pm;- defrost prepared dinners, ready to cook at 7.01 pm, stomach growling with hunger;- walk around my flat in semi-darkness with the help of a torch (despite balance problems + sight difficulties!);- battery-charge my laptop (I free-lance from home) + phone for hours before the crucial period;- washing machine cycles strictly in the mornings;- baths only in the evenings;- miss the daily 6 pm news and watch it at 10 pm;- try to read using the screen light of my laptop and/or phone torch;- do any house work + cleaning before 4 pm;etc. etc. etc.I like a challenge, need to reduce my bill someh

The app won't let me log in and my account through the browser is as following. Why is this? Yes I've created the storage usage/cache in the app and yes I've cleared my browser. The last screenshot IE the 4th is the app. Fyi fwiw I'm signed up to and partake it in Power Move. 

Started both Power Move and Power Move Flex in October. Looking at my most recent bill I see at the bottom in Other Charges there is - Power Move Subscription 14th-1st November, including 5% VAT £0.00 Power Move Subscription (includes 5% VAT) £0.00  Does this mean Ovo intend to start charging customers to take part in these in future? So far I've not gained enough to continue with these if that happens.

Just realised I haven’t received any update from my Power Move progress, checked online and turns out it’s all been transferred to the app. Fine with me but would’ve been nice to know. Thing is, there’s nothing about Power Move in there? Fairly sure I meet the requirements, Smart meter, single rate, half hourly readings.  Can anyone shed some light on this one please?

I asked support if they could provide hourly or ½ hourly gas usage date for the prior year as I need this for analysis for optimizing a heat pump set up. They informed me they only have it by day. I am currently embarking on the arduous task of copying and pasting this from the online usage data into an EXCEL file day by day!! Has anyone else asked for a similar data file or found a easy way to extract this data?

Has anyone managed to sign up for Free Miles for Future Ev. Not working on my app.

“The Truth about Smart Meters” is on BBC Panorama tonight, and available on iPlayer now.It’s generally very damning of the rollout of the system, saying that there are 36 million Smart Meters and 3.5 million don’t work properly or not at all.I’d like to focus on what they say about an apparent north/south divide. In the North (Scotland and northern England), where a radio network is used to communicate with your supplier, they are saying there are significant issues with communications - with anecdotal stories from Glasgow, Derbyshire and County Durham.Energy UK confirmed there are significant issues but, on the BBC News website, Ofgem claims there is no statistical difference between complaints in the North and South. I wonder who is correct?The case in Glasgow was resolved by fitting a Smart Meter Hub that uses the mobile phone network. Strangely, there was no mention in the whole programme of the potential issue with using the 2G/3G mobile phone network, which presumably covers the

Hi all! I’m a conscript grime SSE. I have Eco10 with a Landis and Gyr meter. I have storage heating.the heating is added in to the normal circuit by a contractor fitted at the same time as the smart meter.The economy rate is switching in and out either early or late depending on how it feels. I could only tell it was switching in or out by the clonk. There is no indicator of which rate is active. I’ve now got a bulb to indicate on economy. I’ve now got a timer on economy so I can see active economy hours.I'm only actually getting 9 hours of economy rate instead of 10. Not a good start. I ignored the sudden £5000 debt for now.I know a lot of you are volunteers so I appreciate your help. 🙈 

HI  are you able to send me some C/A screenshots please showing where and how you set the battery % and the ready by time   thanks Karen Nobleplease 

Hi everyone,I'm new to OVO and recently moved into a brand-new house, and I'm the first person to live here. My latest bill, starting on the 3rd, shows an increase in energy consumption by 2 kWh compared to the first month. I haven’t changed any of my electricity usage habits, and I don’t care about the 2 kWh increase, but I’d like to know the reason.  

Is anyone having trouble with asking the Alexa App.to open (launch) Ovo Power Nap.  I used to be able to open it, but it now stopped.