The Archive

Our display is saying that we are in pre-payment, after being on pay monthly. We are using emergency credit. Is this a display or connection fault? Unable to phone or chat with customer service. Thanks.

Hi everyone I am trying to connect my VW ID3 to the Charge Anytime app.It passes all the various sections right up until I have to hit the “complete“ button. After that, it says “cannot find your car” “try again or sign out”. When I click, try again, the app freezes and I have to start all over again.Any help. Much appreciated

How do I view electricity usage - the app  appears just to show gas? If I’m missing something a detailed guide would be helpful.

Despite this issue, looking at the previous comments, when one clicks the button by mistake OVO automatically changes the account to fixed rate. Then one has to go through an inconvenient cancellation process.  Surely it cannot be beyond the capability of a software engineer to add an “are you sure” button.I’ve emailed the complaints and support teams, both of whom say they’ll get back within two days, but based on my previous correspondence I won’t hold my breath as they took two weeks. 

Reuters have just reported this: Nov 30 (Reuters) - Britain's National Grid will pay some households to use 550 megawatts less electricity between 1630 and 1800 GMT on Friday evening, it said on Thursday.  

I'm having trouble understanding my usage chart on the app. As you can see from the 2 pics below my usage spikes on October 28th and maintains that all the way through November. I wasn't even at the location between 25th-29th October so nothing new plugged in etc. I don't understand the reason for the sudden maintained increase? I see a smart reader reading was taken on 28th Oct and 28th Nov and wondered if it then just averages it back and displays like that over the relevent period but if that was the case then why is there still slight variations day by day? To be clear,

Having major issues: I registered on the forums fine yet when I enter my customer ID and click on First Time Logging In or Reset Password, nothing is being sent to the email address I registered with..... I know that the Email is correct because OVO send me account updates to it...

Hi hope you can help I joined ovo since feb and all going well, I’ve been sending my meter readings in monthly but this month I have been doing it weekly to make sure I’m on track, and I like the way my balance is updated straight away. This morning I gave my meter readings and although it is logged in readings my balance has not changed or updated the weeks usage in billing, is this normal? Been checking every hour but still no change , thanks

Greetings, I trust you’re all well. Last year, with the changes to the Warm Home Discount (in Scotland) it was changed to a Core and Broader group. I was still with SSE at that point and put my application through them (as a broader group) before I was moved to OVO. I was successful in my application and the money was applied to my account. This year, however, I am  unable to make any progress using OVO’s form to apply. (See: https://api.warm-home-discount.ovotech.org.uk/form) my circumstances have not changed since last year (other than being moved from PIP to ADP) however I’m continually met with the error message “EXIT_NOT_ELIGIBLE” with no other information on the page. I’m guessing that code is suggesting that I am not eligible, but I cannot understand why as I do meet the criteria this year again as far as I am aware.

Power Move I’ve not met my target,  yet my consumption is low between 4pm and 7pm as I work from 4.30pm to 7.30pm. I cook to eat at 3pm because I don’t want to cook when I get home from work. So, I think this scheme is a bit of a con.

SHOULD I DECIDE TO JOIN OVO, CAN I ONLY PAY FOR THE AMOUNT OF ENERGY I HAVE USED EACH MONTH? OR DO I HAVE TO PAY A LARGE AMOUNT EACH MONTH BY DIRECT DEBIT. IF THE LATTER THEN I WILL STAY WITH MY PRESENT SUPPLIER. THANK YOU

Is the November Power Move credit now showing on my OVO account pages mentioning 1st - 31st December in error? The September credit just mentioned September.  I didn’t receive a credit in October, so can’t compare for that month. 

I am currently supplied with gas from BG. As we are significantly extending the property we were advised we required a larger volume gas supply to the property. Southern Gas Networks have installed the pipework to the meter point (Not yet connected to supply at road 05/07) They said that BG will supply a U16 meter. However BG do not supply a U16 meter. What should we do?

Do I need to regularly clean my solar panels? I always assumed not as there is no chance of any debris etc landing.

I got another email yesterday for the Power Plus Move and it's £1 every KWH but my question is why is Ovo only offering £1 while Octopus is £4 KHW 

Caught this on the BBC, https://www.bbc.co.uk/news/business-67553709

Does anyone no how long it takes for the warm home package to be Delivered 

Hello - wanted to ask do my pipes long bent and do I need this fixed or is this normal?  thank you 

What dates over Christmas and New Year are exempt from Power Move plan

I switched from SSE earlier in the year, but had already had PAYG smart meters installed. When using their app, I had set up a recurring payment for the electric meter. When I was moved to OVO Energy, I was unable to access the recurring payment on either the SSE app, and it hasn't showed up on the OVO top up app.This has become a problem because I want to be able to cancel this payment and set up a new amount, however without being able to access it through the top up app, I'm unsure what else to do. I have spoken to advisors on the phone, through email, through WhatsApp, through online chat. Either they don't know what to do to help, or they suggest different things, but nothing had worked to cancel this payment.Has anyone had this problem and found a way to fix this?​​​​

Can someone please help me my in home monitor on the gas is showing loads more gas than am actually using if phoned up everyday but no one seems to be helping me if done all the tests they’ve asked and still the gas is showing £20 when if fact it’s only between £3 to 4 

My parents-in-law live in Argyll & Bute and have THTC.They have been told that next year this tariff will end, and they will have rewiring to convert their system to Economy 7. As I understand it THTC is controlled by the energy company  and the exact times when it comes on is governed by daylight times and weather conditions.They have convector heaters (not storage heaters) connected to the THTC meter, but they do not control them at all, they simply go on and off whenever the THTC is switched.To control them is an impossible task – they are elderly, immobile and the controls are extremely confusing – even to an able body like myself. The amount they pay for their electricity is, quite frankly, astonishing – they have a ground floor stone built 3-bedroom flat and pay £400 - £600 / month depending on the time of the year.  They are in fuel poverty. My real concern is that when the changeover happens next year, the E7

I’ve been waiting 5 months to get my solar panels ownership transferred.I noticed on Friday (for the first time) a pylon icon, which I understand means we are net contributing to the grid (i.e. generating more than we’re using). My question is does this mean the ownership process has now been completed, or is it that I’ve just never noticed this before?