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Blastoise186
Blastoise186Best Answer
Super User
December 16, 2024

Hi ​@barryp1 ,

Looks like there’s an upstream fault at the moment which is probably causing this. Please see the status report below for more details.

https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

You’ll need to wait for that to be resolved before you can set up Charge Anytime.

Sorry about that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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7 replies

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
December 16, 2024

Hi ​@barryp1 ,

Looks like there’s an upstream fault at the moment which is probably causing this. Please see the status report below for more details.

https://status.enode.com/incidents/01JEXBES5YQPQH1D0PKS0HW1RB

You’ll need to wait for that to be resolved before you can set up Charge Anytime.

Sorry about that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    barryp1Author
    Rank 1
    December 18, 2024

    Upstream fault shows as resolved yesterday but I am still stuck on same screen

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    December 18, 2024

    Looks that way to me.

    OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    December 19, 2024

    Looks that way to me.

    OK, I can now give you the next steps. Please give the Charge Anytime team a buzz on 0330 175 9678 Option 2. They’ll be able to dig into this for you.


    Sorry for the issues you’re having. 


    This topic hub might be helpful ​@barryp1:
     

     

    How to get in contact with the Charge Anytime team

    • Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

    • chargeanytime@ovo.com

     

    Renewable Energy? Big Fan.
    Rank 1
    barryp1Author
    Rank 1
    December 19, 2024

    OK so no solution but referred to tech team. This may take at least 10 days. 

    Rank 1
    barryp1Author
    Rank 1
    December 21, 2024

    All of a sudden the app has started working!

     

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      December 23, 2024

      I’m glad the issue has resolved itself. Thanks for keeping us posted ​@barryp1 

      Have a lovely Christmas 😊

      Renewable Energy? Big Fan.
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      OVO (S) Gas Limited is part of OVO Group Ltd