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Abby_OVO
Abby_OVOBest Answer
Community Manager
December 16, 2024

Hey ​@bartpytel 

 

Welcome to the Forum.

 

I’m really glad to see a couple of our volunteers have already stopped by with some really helpful advice on this.

 

If you’ve not already let us know you’ve moved in and set up an account, you’ll need to so that first;

 

 

If you’ve already set up the account, you’ll just need to contact the Support Team so they can arrange a new one. They’ll either recommend a shop near you to collect a replacement from, or they’ll arrange for one to be posted out to you. This can take between 3-5 days to arrive via post.

 

The best way to get in touch with us is via chat here.  Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

 

 

Let us know how get on.

Currently Playing: She's Electric
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3 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
December 15, 2024

Have you seen the guide ?

I've lost my top-up card – what do I do?

 

You don't need a physical card in order to top up. If you still have the numbers (you can find these on an old top-up receipt), then you can top up online or on the OVO Energy Top-up app. You can also input the numbers into your OVO Energy Top-up app, which will give you a barcode that you can use to top up at the shop. Another option is to take your receipt to a shop and they can use the top-up card numbers to do a manual top-up.

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Nukecad
Super User
NukecadSuper User
Super User
December 15, 2024

I’m not sure that the poster is at that stage yet.

​@bartpytel have you registered for a new account with whoever currently supplies the property?

You should not be topping up on the previous tenants account, they have probably closed it when they moved out anyway so you won’t be able to do that.

Have a read of this guide about moving into a new place, how to find who the current supplier is if you don’t already know that, and how to set up an account:

 

I said, Hey - Watts going on.
Abby_OVO
Community Manager
Abby_OVOBest Answer
Community Manager
December 16, 2024

Hey ​@bartpytel 

 

Welcome to the Forum.

 

I’m really glad to see a couple of our volunteers have already stopped by with some really helpful advice on this.

 

If you’ve not already let us know you’ve moved in and set up an account, you’ll need to so that first;

 

 

If you’ve already set up the account, you’ll just need to contact the Support Team so they can arrange a new one. They’ll either recommend a shop near you to collect a replacement from, or they’ll arrange for one to be posted out to you. This can take between 3-5 days to arrive via post.

 

The best way to get in touch with us is via chat here.  Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.

 

 

Let us know how get on.

Currently Playing: She's Electric
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd