The Archive

Hello,My partner has resided at their address for numerous years and has always paid their utility bills via their own bank account. Despite this, the account was set up under my partner’s ex’s name, and my partner was supposed to be listed as a ‘joint holder’. My partner’s ex moved out years ago and was domestically abusive to my partner, meaning there is no contact. We still receive e-mails and letters in their name. My partner has tried to contact OVO to have this corrected but was refused. We are worried about this as his account is usually in credit, and we may be moving house soon in the future. If OVO are refusing to change this, what can we do? Thank you,Nini

Anytime App wouldn't find my EV tonight but did yesterday.The Ohme and OVO instruction emails say slightly different things.Does the ovo Anytime App need the ohme app and account to find my ev?

I have now completed, as per the email, to move from the Ohme set up to OVO charge anytime.I have two compatible EV’s, both Audi.I have linked both up to the app okay.I have charged both cars this weekend, but only one is showing on the savings tab and only one has updated.I reconnected the EV that the savings weren’t showing by removing the EV then adding it. I then got a different account number?I am sure that EV will be showing in the savings tab when I charge that one but the other one won’tHow can I be sure both EVs are charging at the 7p?? 

I have an OVO online account and I would like to set one up for my Mum who is with OVO as well

I had the guy come today to fit my smart meter for electric but should of also replaced gas meter, should of been a dual appointment, phoned ovo not much used was told to Wait for another engineer to come and sort gas meter, no one appeared, only have £6 left in old gas meter and can’t top up as old card won’t work, has any one else had this problem?

The beta list includes Kia Niro from 2019 on.Does that include the 2022 Niro EV?Kia changed the name when it rebranded the Niro in 2022. 

Good afternoon all, I’m after any advice on a very frustrating issue we’re having since moving in to our new home in January. I have spoken with the Ovo helpline 3 times now and keep getting nowhere (helpline directs me to email, email directs me to helpline and on and on on etc!). Our home has an MPAN number which corresponds with the name of the property. I’ve triple checked this with UK power networks. The name of the property is the same as the Royal Mail database, the title deeds to the house and the local council reference.  It appears however that our meter serial number does not match with this MPAN, and is linked to another property name. We have spoken with neighbours, and there appears to be no house in the area by the name linked to our meter S/N, or certainly hasn’t been for 20+ years. The meter is a smart meter fitted in circa 2017, so it cannot be that old!  The MPAN for our house is 100% previously supplied by Ovo - again I’ve triple checked the details with UK PN. So I

I just moved into a new house, and the energy supplier is OVO. The units were running out, so i tried to top up, but it wouldn't let me do that on the app, so I had to do it online on the Web. My account was debited £20, and I got a prompt saying the transaction wasn't successful, yet my money hasn't been reversed, and I don't have units! 

Why has my smart meter stopped sending information to Ovo, it has now been a week ?what should I do?

Had a payg smart meter installed today , I have been on the online chat twice to try and sort out how to top it up ,downloaded the app as instructed but it only allows me to pay gas bill , panicking a bit now as there is only £9 credit on the meter its Friday night and despite my best efforts it has nor been resolved .No card has been supplied either .I have to use a nebuliser daily for copd and am anxious that I will have no electricity . Can anyone advise me please ? 

Does anyone have any info on Charge Anytime points that launches on Monday? When I joined up I remember something about getting points for keeping you car plugged in for longer. Is this correct and what are the “Points” used for. ThanksBruce

I just wanted to post to help people work out how to charge with solar or not.  If you want to charge with solar just put a really long schedule to finish time and the ovo charge anytime app selects super eco where just solar is used.  Although I am not sure I would recommend this as there is an opportunity cost, I am being paid via my feed in tariff about 25p per kWh and as such it makes and as ovo charge 7p, it is actually going to cost you money to use the solar at that Ovo rate.  In this case I would charge overnight to ensure the solar is not used at all and you are only paying 7p per kWh to charge your vehicle. I hope this helps.  

I have moved to ovo from early May after moving into a new property and have been sending in regular meter readings for my gas because they are not automatically picked up, in the last 24 hours I have used no gas and my boiler is off but I have noticed the meter today has increased by 2 units, why is this if I haven't used any since previous meter reading was sent

My gas smart meter display has always shown how many days I have left in gas after I top up, and obviously goes down, however it's just changed from this to the amount going up like it's now billing me, iv just topped up and it's the same, the credit isn't on my smart meter, and bill is still increasing, anyone else had this? Any suggestions? 

I have an Aclara SGC 1311 and it has been beeping since credit ran out - credit was added within 5 minutes of running out but it has continued to beep the entire day. OVO say this is not an emergency and an engineer can only attend next week😩it is driving everyone crazy. Anyone know how to reset it? It only has an A and B button and I have tried pressing and holding them a million times😩any help much appreciated!!

Hi guys,I’m new to Ovo and have signed up and downloaded the Charge Anytime app.  I have a Porsche Taycan which is currently at 61 percent charged. I want to charge it to 80 percent but the Ovo app is saying the minimum charge level is 50 percent. Unless I do an urgent charge override is there no way of charging it up to 80 percent? Thanks in advance.   

Has the cutoff happened early?  Ever since yesterday my Ohme EPod refuses to smart charge. All I get it “unable to connect, offline”. It isn’t, green icon showing and when I kill the power at the trip the app knows instantly. So it’s obvious that it’s online.  All I can get is Max Charge now.   Rebooted it countless times.  Anytime still shows in Tariff.  Any ideas??  Thanks. 

So I had the Kaifa smart meter with domestic economy tariff installed 3 weeks ago. Now my water immersiand storage heaters only switch on between 12:30 and 1:30 am resulting in no hot water or heating. Engineer requested Ecaul and Alcs configuration from the remote team but there has been no change. Why does my meter ping off at 1am and overnight heating appliances stop working? 

I have followed the instructions to remove the Ohme element of charging my car and doing this directly to my car (Mercedes Benz EQC). Everything went fine and now the Ovo Charge Anytime App shows teh charging and also reports savings.Part of the instructions was to go into Ovo Energy App and remove the exisitig Charge Anytime ‘benefit’. Since I moved over to the car direct charge this option has not returned. Is this correct? I am concerned that any credit will not be charged back to my account.Maybe if it is correct then the instructions to swap from Ohme could reflect this.

I fixed (1 year) in Oct 2024.  I thought I'd review my options to fix again and see where Ovo's fixed price offers are today.  I might even considered bailing early on my existing fix and pay the £50 penalty if it made financial sense.  The problem is I can't find what Ovo are offering in terms of simple fixed prices anywhere within the Ovo app.  All i can find under offers is a pile of marketing adverts for everything except simple fixed and variable prices.  Even when I take myself out of the App and online it's the same as you have to enter your postcode and then be told you already have an account so log in and find out what's on offer. Where can I find Ovo's current fixed prices and why is it so hard these days to check Ovo's energy prices?

Usage chart unclear on windows 11

Hoping someone can advise why I can’t get a smart meter installed.  Every time I check on the website I get this message:  This has been the case for about 6 months.  I speak to customer services on a regular basis, they’ve never been able to explain what the eligibility checks are, or which one(s) I’m failing.  They usually advise that there is an ‘issue’, but the exact issue changes each time I speak to them (lack of meters, poor signal, RTS priority customers, IT issue on their end, IT issue on my end etc etc).  I’m just outside Edinburgh, and most of my neighbours have smart meters installed and have no issues (none with OVO though) so I can’t understand the problem.This is my meter set-up: I like OVO, this is the only issue we’ve had so far, but we’ve got an electric car on order for August and I’ll be moving to Octopus (who’ve already confirmed they can install a smart meter within a couple of weeks of switching) unless this gets resolved - anyone experienced anything similar, or

Hi, I’ve just seen that OVO Charge Anytime is going to be incompatible with Ohme chargers through the Ohme app. (Annoying as most users have noted). Currently there are three of us using the Ohme app with one car (VW ID3). I’ve followed the instructions to move charging to the Charge Anytime app and this worked for me but my wife gets an error message when she tries this. Does anyone know if more than one user can use Charge Anytime with the same car?