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Rank 1
Fiestars
Rank 1
August 7, 2025
Solved

Missing Power Move flex results for this week?

  • August 7, 2025
  • 9 replies
  • 203 views

Has anyone had their results email this week?

I expected to receive it at the beginning of the week to see if I earned any free electricity for Sunday but I didn’t get it yet. 
do you still get the email even if you didn’t earn enough?

Best answer by Fiestars

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.

 

 

​@Fiestars have you received the update now?

Yes thank you. 
I got it on Thursday. 

9 replies

D
Rank 9
DuncanL
Rank 9
August 7, 2025

I think you only find out about your free hours usage when you get your next bill.

V
Rank 2
Vickiplum
Rank 2
August 7, 2025

I get a weekly update, but haven't received one yet

J
Rank 2
JNeve
Rank 2
August 7, 2025

Well you usually get an email to say how well you have done then it tells you about your free time of hours you will get. mine is on a Sunday but it’s no good to me as l am work that day. so l miss out so it can’t be helped.

D
Rank 9
DuncanL
Rank 9
August 7, 2025

I am getting a bit confused here - do some people on the Power Move Flex trial get rewarded with free hours ?  I simply get money off bill, same as with last trial.

Blastoise186
Super User
Blastoise186Super User
Super User
August 7, 2025

I am getting a bit confused here - do some people on the Power Move Flex trial get rewarded with free hours ?  I simply get money off bill, same as with last trial.

That is correct. The rewards depend on which cohort you’re in.

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 8, 2025

Hey ​@Fiestars,

 

Thank you for flagging this. We apologise, we've spotted an issue with the email not being sent so we're getting all summaries sent today.

 

 

Renewable Energy? Big Fan.
J
Rank 2
JNeve
Rank 2
August 8, 2025

Well l am guessing you would get it off your bill not sure but my free hours are always a Sunday that is when l am working. so l am missing out. not a lot l can do in that case.

Ben_OVO
Community Manager
Ben_OVO
Community Manager
August 11, 2025

​@Fiestars have you received the update now?

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F
Rank 1
FiestarsAuthorSolved
Rank 1
August 11, 2025

Updated on 19/01/25 by Ben_OVO


Our current trials are now closed, and we'd like to thank our users for their participation.

 

 

​@Fiestars have you received the update now?

Yes thank you. 
I got it on Thursday. 

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