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Day
Rank 2
Rank 2
Jun 18, 2025 9:34 AM UTC

Power move not updating in dashboard

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

9 replies

Rank 4
Jun 18, 2025 10:27 AM UTC

I believe it has stopped running and will start again in July.

 

Ben_OVO
Community Manager
Community Manager
Jun 19, 2025 7:18 AM UTC

Morning ​@Day and welcome to the OVO Forum 😁.

 

​@Day, ​@Ksansbury I’ve reached out to the Power Move team to get an idea of what might be happening here - I should hear back from them later today, and I’ll let you know when I have further news.

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Nukecad
Super User
Super User
Jun 19, 2025 9:23 AM UTC

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?

Out of beer error >>>> Recovering memory.
Ben_OVO
Community Manager
Community Manager
Jun 20, 2025 8:24 AM UTC

​@Day ​@Ksansbury I’m still waiting to hear back from the Power Move team. I’ve checked my own Power Move though and it seems to look ok...

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Day
Rank 2
DayAuthor
Rank 2
Jun 20, 2025 1:57 PM UTC

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?


No such luck on my end yet​ @Nukecad but I checked and it doesn’t show me the HHR just one daily reading. Still holding my breath for the team to have a response soon for the young man thats been trying to help me. 

 

Save your energy and save the planet by never taking me seriously.
Day
Rank 2
DayAuthor
Rank 2
Jul 29, 2025 12:50 PM UTC

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

 

I just wanted to share that my issue has been resolved! Power Move is back on the move. 

Thanks ya’ll ​

 

Save your energy and save the planet by never taking me seriously.
Firedog
Super User
Super User
Jul 29, 2025 4:27 PM UTC

...

 

 

I think I’m miffed. Why does your measly 2.8% warrant the same winning chance (13 tickets in the draw) as my 1.6%?
  

 

What do I have to do to get 15 entries? Throw the main switch for a couple of hours?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Day
Rank 2
DayAuthor
Rank 2
Jul 29, 2025 5:13 PM UTC

That’s wild ​@Firedog 😅 not the measly 2.8%💀. But you’re right, they did stiff you 1 entry since your usage qualifies you for14. 
 

Save your energy and save the planet by never taking me seriously.
Nukecad
Super User
Super User
Jul 29, 2025 5:16 PM UTC

What do you mean “measly” 2.8?

At the moment my PM usage this month is at 5.8% (10 entries) with a couple of days left.

 

TBH my own calc shows me at 6.2 this morning, I’m in the pub so might last out till after 7 before cooking, but it will cost me another pint so more than  £2 reward. 🤣

Out of beer error >>>> Recovering memory.