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Day
Rank 2
Rank 2
June 18, 2025

Power move not updating in dashboard

  • June 18, 2025
  • 9 replies
  • 193 views

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

9 replies

Rank 4
June 18, 2025

I believe it has stopped running and will start again in July.

 

Ben_OVO
Community Manager
Community Manager
June 19, 2025

Morning ​@Day and welcome to the OVO Forum 😁.

 

@Day, ​@Ksansbury I’ve reached out to the Power Move team to get an idea of what might be happening here - I should hear back from them later today, and I’ll let you know when I have further news.

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Nukecad
Super User
Super User
June 19, 2025

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?

I said, Hey - Watts going on.
Ben_OVO
Community Manager
Community Manager
June 20, 2025

@Day ​@Ksansbury I’m still waiting to hear back from the Power Move team. I’ve checked my own Power Move though and it seems to look ok...

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Day
Rank 2
DayAuthor
Rank 2
June 20, 2025

It appears to be working OK here - although I will note that the 2.8% showing in this shot appears to be from Wednesday last week . (By my reckoning I’m now at 3.6%)

 

 ​@Day have you checked that your smart meter is still communicating and sending ½hr data when requested?
If you go to ‘Usage’ in the app and select ‘Day’ is it showing you the half hour usages?


No such luck on my end yet​ @Nukecad but I checked and it doesn’t show me the HHR just one daily reading. Still holding my breath for the team to have a response soon for the young man thats been trying to help me. 

 

Save your energy and save the planet by never taking me seriously.
Day
Rank 2
DayAuthor
Rank 2
July 29, 2025

Oh no! My power move is not showing any data so I am not gaining the benefit of beyond.

I need helppppp 😢 

 

I just wanted to share that my issue has been resolved! Power Move is back on the move. 

Thanks ya’ll ​

 

Save your energy and save the planet by never taking me seriously.
Firedog
Super User
Super User
July 29, 2025

...

 

 

I think I’m miffed. Why does your measly 2.8% warrant the same winning chance (13 tickets in the draw) as my 1.6%?
  

 

What do I have to do to get 15 entries? Throw the main switch for a couple of hours?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Day
Rank 2
DayAuthor
Rank 2
July 29, 2025

That’s wild ​@Firedog 😅 not the measly 2.8%💀. But you’re right, they did stiff you 1 entry since your usage qualifies you for14. 
 

Save your energy and save the planet by never taking me seriously.
Nukecad
Super User
Super User
July 29, 2025

What do you mean “measly” 2.8?

At the moment my PM usage this month is at 5.8% (10 entries) with a couple of days left.

 

TBH my own calc shows me at 6.2 this morning, I’m in the pub so might last out till after 7 before cooking, but it will cost me another pint so more than  £2 reward. 🤣

I said, Hey - Watts going on.