In response to OVO's 'encouragement', our 'smart' meter system (so far, marked only by its dumbness) was fitted on 18th December. The IHD (In Home Display) shows some (and inconsistent) info about electricity usage and none about gas - I note that other contributors have flagged this problem.
Compared with the known power rating of various appliances (I tend to use our microwave since it is programmable for a wide range of different power outputs), the IHD is showing much higher electricity usage that I would have expected.
So far, there is no info at all on the OVO website regarding our gas usage and, as elderly people, my wife and I struggle to press the buttons and read the figures on the new gas meter - that is equipped with an entirely blank display...
OVO customer support promised that someone would arrange to visit and check the system within five days of my notifying the problem. Nothing has happened - except for a further email politely telling me to shut up and wait. I can provide these emails if needed.
At the very least, I need to be able to compare power usage now with the historical readings I have supplied for several years in order to check the accuracy of the meters - but this information is no longer readily available when I log in.
As you can see, this is very frustrating and worrying - gas and electricity costs are major issues for pensioners. I would welcome some proper (and understandable) information and, of course, solutions to these problems.
Gas usage not showing online after SMETS2 smart meter fitting - any ideas?
Best answer by Transparent
Updated on 11/07/24 by Abby_OVO
Sorry to hear that it hasn’t been smooth sailing since you had your new smart meters installed.
As the meters have only just been installed, the missing data could be down to the meters still being in the process of being updated on your account. It can take up to 6 weeks for them to be fully up and running - this is due to the some background work we need to do both on your account and with the meters themselves - you can see a full technical breakdown of this process on this great user guide and in the comment below.
If it’s been longer than 6 weeks since you had the meters fitted and you’re still not seeing the really useful usage data either of your online account or OVO app (download for Android or iOS) or the In Home Display (IHD), it might be that there’s a communication issue that we’ll need to investigate. We’d advise completing a smart meter health check and contacting our Support Team with the results.
Hope this info helps and you get the teething issues resolved quickly so you can start enjoying the benefits of your new smart setup! 
Before OVO can provide the correct data, there is a process which gets completed which is out of their hands. This includes:
a. Notification being sent by the Meter Installer to ECOES (the National Meter database) which identifies the Meter Reference numbers, the readings on the old meters and the readings on the new meters (which may not be zero!)
b. ECOES sends a Notification to DCC (Data Communications Company) to establish an encrypted link to your new Smart Meters and undertake tests.
c. ECOES sends Notification to your Energy Supplier (OVO) providing the readings. OVO must check these against your billing record and confirm to ECOES that the readings are valid... in that they are constent with what was expected for the exchange date.
d. ECOES Notifies DCC that OVO are the Supplier who is permitted to pass control data to your meters. DCC acknowledge and send a copy to OVO.
e. OVO send your tariff data to your Meters (which gets used by your IHD to inform you how much you're spending).
f. OVO check the usage-stats since your SMETS2's were installed and send a correction-factor to the meters to allow for inaccuracies.
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The gas usage has stopped updating on my OVO app. Has always been there but stopped on the 17th December. Can anyone help?.
thanks
It sounds like you could be affected by the same issue mentioned here,
If you don’t have SMETS2 meters, get in touch on Facebook or Twitter and we’ll look into this. Don’t worry if you don’t use social media, just get in touch through webchat via the Help Centre.
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