Gas usage not showing online after SMETS2 smart meter fitting - any ideas?

I forgot to respond to your first point @Emphire. You are correct, I don’t work for OVO… nor any company in the energy sector actually.

This may be called the OVO Forum, but they’ve generously created it so that us members of the public can discuss energy-related issues and help each other. There are seven Forum Moderators, and a handful of other employees who reply to Forum Topics, and they all have _OVO at the end of their Handles.

The Government are opening up the energy sector so that domestic consumers are able to take an active role in the delivery and control of electricity and gas to our homes. This strategy was developed in 2014 and is called Demand Side Response.

All over the country there are people like myself who are becoming acquainted with what this means and are starting to become Energy Aggregators or run Micro-Grids. These combine local generation with that sourced from the National Grid to offer cheaper and more flexible tariffs to customers in their area.

I may appear to be technically knowledgeable on Smart Meters, but that’s only because I’ve realised what are the future possibilities and I want to take advantage of the opportunities. All that I’ve learned has been gleaned in the last 2 years.

There’s a whole load more “stuff” being developed that will eventually hang off the Smart Meters now being installed. So we all have a vested interest in getting the core SMETS2 system operating correctly. And that’s why I’m so active on this Forum.

Has the issue with the smart meter not showing electricity usage been solved yet?

I was promised over four months ago that a firmware update was just around the corner, but still my smart meter only shows gas usage. 😣

Hi @Corskey - is this on your IHD? If so, the issue should be resolved by an update which is being rolled out region by region. 

Yes Nancy, it's a problem with my IHD. When do we expect to see it in the North West?  

I'm not sure that I have seen too many posts here celebrating the firmware update. 

I think it’s worth making sure this isn’t something we can fix for you on an individual basis @Corskey - can send us a message on Facebook, Twitter or our Help Centre has online chat!

The gas usage has stopped updating on my OVO app. Has always been there but stopped on the 17th December. Can anyone help?.

thanks

It sounds like you could be affected by the same issue mentioned here, @Matt orrell, take a look at the best answer for more help.

If you don’t have SMETS2 meters, get in touch on Facebook or Twitter and we’ll look into this. Don’t worry if you don’t use social media, just get in touch through webchat via the Help Centre.