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A
Rank 1
Altonrob
Rank 1
August 8, 2020
Solved

Why does my Chameleon In Home Display (IHD) only display 'Waiting for Current Data' ?

  • August 8, 2020
  • 57 replies
  • 21716 views

Had this on display screen for three days

 

Best answer by Transparent

Updated on 31/10/25 by Ben_OVO

 

That screen’s not particularly entertaining is it? :wink:

 

Possibility one: Distance

 

The symbol at top-left indicates whether there is a signal connecting your IHD to the Communications Hub which is bolted on top of your Electricity Smart Meter. Move your IHD closer to the electricity meter to see if this symbol indicates the signal getting stronger. 

 

 

Possibility two: No WAN or HAN

 

Since you do have a connection established, the next step is to look at the Comms Hub and see if all the LED indicators are displaying the slow-flash pattern.

 

 

It’s OK if the MESH indicator doesn’t flash at all. This is only used if the Comms Hub is a SKU2 device, most commonly found in very rural areas (such as mine!). If there’s no flashing WAN (wide area network) the comms hub isn’t communicating with OVO. If there’s no HAN (home area network), the comms hub isn’t communicating with any other meters or your IHD. For no WAN or HAN, please reach out to OVO’s Support team for them to diagnose.

 

Possibility three: firmware issue

 

There might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues. See this guide for a possible fix for this issue. if this doesn’t work, reach out to their Support team for this (details above).

 

For more help with the Chameleon IHD’s see our guides:

 

 

You can also check for smart meter communication issue by carrying out a SMETS 1 smart meter health check or this SMETS 2 smart meter health check. We’ve also a great guide for diagnosing smart meter issues via your app or online account:

 

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

57 replies

Show previous replies
Barnabee
Newcomer
Barnabee
Newcomer
August 14, 2019


For Amy, thanks for the updates
    K
    Rank 2
    Kevuk
    September 17, 2019
    So, it is now September 17 and three months on I am no further forward. The only thing the useless IHD displays is 'Waiting for current data'. What is going on? I get the impression, nothing. Amy previously says 'The firm ware issue is in the process of being fixed'. Is that going to be this year next year or when?
      Barnabee
      Newcomer
      Barnabee
      Newcomer
      September 17, 2019
      Hi @Kevuk
      Frustrating I know as I have been there and got annoyed at the whole farce too.

      However in defence of OVO they are rolling out IHD updates, by area I think. I had mine 2 weeks ago which got the gas usage displayed and then, after more emails, a nice guy called Rob rang and sorted it remotely. I now have a working IHD.

      Once the tech dept are on the case you hopefully will get it sorted. As long as you have contacted OVO directly they should get it fixed. Until then at least you have an extra clock.
        K
        Rank 2
        Kevuk
        September 17, 2019
        Barnabee,

        Thanks for the reply. Fingers crossed!
        K
        Rank 2
        Kevuk
        September 28, 2019
        Just spent about 40 minutes on the phone, mainly on hold, speaking to OVO and delighted to say, I now have a fully working IHD giving sensible results. Intrigued to see zero electricity costs at times during the day when the solar panels are operational.

        So finally, thank you OVO. The fingers crossed worked!
          Nancy_OVO
          Retired Moderator
          Nancy_OVO
          Retired Moderator
          September 30, 2019
          Glad it's fixed @Kevuk - sorry it took a while on the phone today!
          Your guiding light(bulb)
          K
          Rank 2
          Kevuk
          October 9, 2019
          Spoke too soon. Like many others, the IHD is now only displaying gas usage. What a farce!
            K
            Rank 2
            Kevuk
            October 9, 2019
            Just phoned OVO regarding the IHD problem. The customer service agent could not tell me what the problem was so I asked to be put through to technical services. That was not possible! Customer services contacted technical on my behalf and came back with the surprising comment, 'they do not know. It could be one of many reasons.' Informed the software update should resolve the problem. I assume this is the mythical software update that was going to be released last August!
            K
            Rank 2
            Kevuk
            October 13, 2019
            Yesterday the IHD sprung back into sensible life. No one more surprised, or pleased, than me. Today I received an email from OVO telling me they are supplying a replacement IHD. Not sure why!
            Tim_OVO
            OVO Staff
            Tim_OVO
            OVO Forum Legend
            October 16, 2019

            Oh dear, let’s get this new IHD send out cancelled, @Kevuk - can you call us to update the Smart meter team that it’s back up and running: 0330 303 5063

            Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
            Show more replies
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