Why does my Chameleon In Home Display (IHD) only display 'Waiting for Current Data' ?

Hi everyone, had a new Smart meter fitted today and IHD was working for the electric, I was told the gas may take up to 2 days to show on screen. Suddenly the gas symbol came on and now I have "waiting for cost now" on the screen and have lost the usage totally, as a newbie to this IHD, is this correct and will it sort itself out?  Hope this makes sense and someone can help. Thanks

Smart meters installed a week ago.  After 36 hours the IHD no longer displayed the current cost of energy being used; an envelope icon appeared at the top, and ‘new message’ and ‘waiting for cost now’ have been scrolling ever since.  How do I open this message?  Will the original display ever return??

Disappointed this morning to find the IHD had reverted to only showing gas usage. Disconnected the power supply and turned IHD off.  Waited 30 seconds and reconnected power supply.  After a few seconds, pleased to say all back to normal.  Much relief.

Hi @Kevuk 

Having had a recent IHD “waiting for data” error (now fixed) I was reviewing some of these older posts on the forum.

Did you get your IHD and smart meter sorted out? You mention solar panels - I had those problems in the early days which took weeks to sort out. The basic problem was that the firmware in the meter as delivered reports problems if it sees reverse current flow - ie power flowing from your panels into the grid (it was a security thing in case people reversed the meter connections). The meter needed new firmware to be installed on-line, but couldn't do that if it was reporting the reverse flow error which busied out it’s connection to the network. So I had to turn my solar generation off for a few days while they uploaded the new firmware, then everything worked OK when I was told I could turn it back on again. Did you have to go through that process, or did you have a meter installed which was OK with solar panels?

Tony

Tony,

I tempt fate to say that my IHD is working fine and has been for the past few months.  I have not had any problem with the solar panels and have not needed any new firmware.  It is a SMETS 2 meter which seems to also display energy transferred to the grid.

Regards,

Kevuk

Hi Kev

The latest SMETS2 meters must have already been loaded with the firmware allowing reverse current. Mine also shows that, so it is quite good to be able to compare the FITS generated readings with what I export as shown on the SMETS2 meter. It would be good if OVO also displayed that on my usage page. @Tim_OVO - is that a feature we might expect sometime? At the moment, we just get a hint of it when power used goes down to zero during the day.

Tony

Hello. I have a similar issue with my IHD not displaying anything useful. However, none of the LED indicators on the Comms Hub are flashing and my newly installed smart gas meter display is showing nothing (the electricity one is showing a reading). How is this all resolved, please?

Hi @Cmhammer69 and welcome to the Forum.

We could do with a bit more information about when your Smart Meters were installed. There’s quite a lot of off-site commissioning which goes on after the engineer leaves site. During this time all sorts of changes will occur on your meters. It doesn’t necessarily mean that there’s any fault.

Please complete your Forum Profile page too. Thanks.

A: Your gas meter has an internal battery which must last 10 years+. To conserve energy the display is normally blanked. You can wake it up by pressing any of the three red buttons.

B: Having no flash patterns on any of the Comms Hub indicators suggests a failure of the internal processor. (Nothing working in an electronic device of any type is generally a power-supply problem). Did you see the flash patterns operating when the Installer was working on-site?

What do you see if you go to your My OVO page online and click the button to show your Usage?

There’s a whole load more information over here in a topic about SMETS2 Meter Installation.

Thanks @Transparent. Both the two new “Smart” meters were installed on 10 July and the IHD was working fine until yesterday. I am truly gobsmacked that the Comms Hub internal processor should have failed after less than a month’s use and look forward to hearing when Ovo will replace it. 

I had grave misgivings about these meters in the first place, so remain unconvinced of their real value and deeply cynical about their longer term purpose.