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tony1tf
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January 24, 2019
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Connectivity issue with my Chameleon In Home Display (IHD) and how I fixed it!

  • January 24, 2019
  • 43 replies
  • 55415 views
Connectivity issue with my Chameleon In Home Display (IHD) and how I fixed it!

Updated on 23/10/25 by Ben_OVO

 

Since we had S2 smart meters installed for gas and electricity last year, we have lost the electricity readings on my IHD twice. The engineer came round and replaced the electricity meter a couple of weeks ago, but the electricity readings stopped again after a few days. OVO have said that it is a firmware problem in the IHD, and a replacement will be rolled out after January.

Wondering if the IHD can be reset to temporarily fix the problem, I pressed the on/off switch and disconnected the charger (My IHD seems to have a battery in it so it works when disconnected from the supply). I then held the on/off switch pressed for some time while reconnecting the charger.

The IHD came up in a reset condition and reconnected to both meters after a minute or two. It is now showing both gas and electricity readings again. So if it fails in a few days, which I expect, I now know how to get it working again. I presume that there is some sort of software overflow problem which works for a time from reset and then fails. It would be interesting to know if this works for others having similar problems. The unit is a Chameleon and it says "type 2" and "IHD3-PPMID / CA30111" underneath.

 

Tony

 

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    43 replies

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    February 11, 2019
    Nice work sorting this @tony1tf

    Keep a look out for anyone else with this issue!

    If I spot one, I'll send them to this topic!

    👏
    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      T
      Rank 4
      tony1tfAuthor
      Rank 4
      February 11, 2019
      Hi @Tim_OVO

      Unfortunately this method is not foolproof. I have also found that deleting settings turns off the IHD. When you switch it back on it finds the meter(s). However, for the last couple of weeks it has only been able to find the gas meter, even when a couple of feet away. So I am still awaiting the new firmware hopefully to get round this problem.

      Tony
      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      February 19, 2019

      When you switch it back on it finds the meter(s). However, for the last couple of weeks it has only been able to find the gas meter.

      This topic might be worth a look @tony1tf
      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      T
      Rank 4
      tony1tfAuthor
      Rank 4
      February 19, 2019
      HI Tim

      Ufortunately that reply referred to the older meters. Smect2 don't have a keypad, and the lights are diffetent. Bizarrely, my IHD has started showing gas and electric readings again in the last two days. I wonder if OVO have managed to do an over the air firmware update?
      R
      Newcomer
      resinant
      Newcomer
      March 18, 2019
      I find that if I unplug my 'connection lost' IHD it makes a great paperweight, about all it's good for!
      Nancy_OVO
      Retired Moderator
      Nancy_OVO
      Retired Moderator
      March 19, 2019
      I wonder if OVO have managed to do an over the air firmware update?

      This update was scheduled for the end of January to start of Feb, so it sounds like it's worked!
      Your guiding light(bulb)
      J
      Newcomer
      joharper
      Newcomer
      April 16, 2019
      Sadly the problem persists. We had a new Smect2 meter installed last month. The IHD worked fine for a few days,. then it lost connection with the meter and now just shows "Waiting for current data" and the wifi fan top left blinks.

      According to OVO who I spoke to today there is still a problem with the IHDs and there is a 5 week wait for a replacement!

      I have tried Tony's method of rebooting but to no avail. Just get the above message.

      Pretty disappointing. What is the point of a smart meter if it does not connect to the IHD?

      If there is a reboot method that works I would love to hear about it.

      Jo
      M
      Newcomer
      mattbuk33
      Newcomer
      June 16, 2019
      My display is showing my joint usage yesterday as £75.84 but with 65.63 kWh Usage. If my tariff is only £0.15 per unit and £0.036 per kWh how can these figures be anywhere near correct?.
      B
      Newcomer
      Bencie09
      Newcomer
      June 16, 2019
      I am having the same trouble with mine says I'm using £15-£20 a day! But when I go to total bill for period it was I've used less than £10... anyone know how to fix this?
      A
      Newcomer
      andyt63
      Newcomer
      June 17, 2019
      I have exactly the same problem, readings in KWH are correct but price is ridiculous. My question is: Is anybody's Chameleon IDH3 giving the correct price for the KWH consumed, I think gas looks about right but electricity is way off.
        Show more replies
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