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OVO SMETS2 smart meter In Home Displays (IHD) - Guide

  • 11 September 2020
  • 30 replies
  • 39699 views
OVO SMETS2 smart meter In Home Displays (IHD) - Guide

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30 replies

Userlevel 7

Hi and welcome to the OVO online community, @sue4571.

 

Sorry to hear about the unusually high usage you’ve seen from your smart meter over the weekend - and for any worry this caused you. Firstly it’s worth checking where it was you noticed the usage increase - was it on your In-Home Display or the usage pages of your online account or OVO app (download for Android or iOS)? 

 

Let us know what type of Smart meter you have as well (if it’s easy to check) as this can also help us get to the bottom of things. :thumbsup:

Seems ok now. I unplugged it from wall, waited a minute and plugged it back in. It told me it had used 62p! Today I woke up and it said £6.58p but I unplugged it again, plugged it back in and it said 42p. Personally I don’t think I’ll bother looking at it again, it has a mind of its own. I’ll just wait to see what the actual bill is.

Userlevel 7
Badge +1

Ah ok. Thanks for letting us know.

If your Smart Meters are set to either Daily or Monthly mode, you can also keep an eye on your balance and the bills in near real-time via MyOVO and the OVO Energy apps. They get updated daily automatically and also update within around 90 seconds of a manual reading being submitted.

It does seem strange that your In-Home Display got a bit weird. You might want to keep an eye on it just in case this keeps happening. If it does, we’ll be happy to help.

Userlevel 7

Sounds like your In-Home Display (IHD) might have been using the incorrect unit rates to calculate your daily usage cost, @sue4571.

 

If the problem does continue it’s worth letting our Support Team know as they’re able to send out a message to the IHD to make sure the correct prices are applied and the info the display shows is accurate. If you haven’t already seen it there’s some great advice on this here -

 

 

I’m glad the Chameleon IHD7 is not using temperature info for anything, its miles off, my home is a uncomfortable 26C and my IHD says it’s 23c! Not exactly accurate sadly.

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