Can I get a replacement for my broken smart meter In-Home Display (IHD)?

Just spoke to support . They are sending a new one . Thanks for  advice

Brilliant news ​@Jacko6625!

The current timeframe for receiving a new IHD is within ten working days. When it arrives, please contact our Support Team. They’ll help you pair the IHD to the smart meter so that it starts showing your usage. It’s a very quick process, it just requires someone on our side to start the pairing process.

Feel free to come back with any other questions you have in future, always here to help 😁.

Thank you . Will do that when I receive.

Received IHD few days ago . All set up and is working well. Thanks so much to everyone concerned .

Excellent news ​@Jacko6625! Thanks for letting us know 😁.

Is IHD 3 Type 1 no on off switch compatible with SMET 2 meters.

Hiya ​@Dougy and welcome to the OVO Forum! I hope you’re well.

You may be referring to a Chameleon brand IHD3. If so, this is compatible with S2 meters, and is an IHD3 that we’ve provided our customers. There’s more info here:

Let us know if you have any other questions!

OVO Have sent me a new IHD it's a geo I have had one before with my smet 1 meters the engineer that fitted the new meters said it was not compatible and he took the old one and gave me the ihd 3 type 1 which stopped working after a week the new geo ihd is not working not commissioned rang ovo was told I would have to wait for a complaints handler to sort it out, bunch of complete idiots out of contract February going back to British Gas I've had enough of the imbeciles thier loss.

Hi. Our old Eon IHD stopped working recently, we have been using it since we switched to OVO in I think, 2017. I emailed asking if we could receive an OVO IHD on the 15th of November. I received a reply on the 19th of November informing me that an IHD had been ordered for me, and that it may take up to 2 weeks to arrive. It is now over 15 working days since and we are yet to receive our IHD.  Please advise. Thank you.

Hey ​@noggin_java,

I'm really sorry to hear that you're still waiting for your replacement IHD. It might be a good idea to send a friendly follow-up email to check in on the status of your IHD. Our support team is here to help, and they'll be able to provide you with an update. 

Please keep us posted on how things go!

​@Chris_OVO 

Hi. Had a call back this evening. It seems that something went awry and the IHD had not been ordered for us.  The operator was hugely apologetic and has placed one on order for us.

Thanks. 👍

Hey ​@noggin_java 

Sorry to hear that hadn’t been arranged originally, though I’m glad to hear they’ve got that sorted 2nd time around. 

Do keep us updated on how you get on.😊

Hi. We now have a IHD, thank you OVO for sorting. Only problem now is that it isn’t connecting to the electricity meter. How long should this take? It’s been plugged in for at least a week now.

  Thanks.

Hi ​@noggin_java, I hope you’re well.

Our Customer Services teams are mostly closed at the moment, however our Social Media team are working. I’d recommend getting in touch via Facebook or Twitter.

When you get through to an advisor let them know that your IHD isn’t showing electricity usage, and they’ll put through a remote request called an ‘XJOIN’. This is basically a message sent to your IHD to get it showing the usage data. 

Let us know how this goes!