Can I get a replacement for my broken smart meter In-Home Display (IHD)?

That does sound like a faulty smart meter display, @Clairesellars1. But not sure if you’re referring to the physical meter attached to the wall or your In Home Display (IHD). 

If the actual meter display screen is constantly cycling through all of the screens and is unresponsive when you press buttons, you can arrange a non-emergency faulty meter exchange by calling our Support team:  0330 303 5063.

If it’s the IHD, you can see costs and usage via your online account: https://account.ovoenergy.com/usage and https://account.ovoenergy.com/billing-history

Moved in on 3 Feb 2022 inherited a “Home Energy Display” that continued to give good service, despite the change of ownership, for the next two months. On 10 April the unit just stopped working - that's when it all began to go wrong!  When we first moved in we realised we had little time to mess about and immediately set about looking for a a dual energy supplier and purely because the previous owners had used Ovo, I rang Ovo Sales who sold the service as being a smaller supplier that was able to offer a one to one service in all areas giving a caring, friendly and meaningful customer service!  Not bad I thought and after reading reviews, joined OVO,  When the Home Energy Display turned it’s toes up, naturally I rang OVO help - that was the beginning of an 11 month - ongoing - nightmare.  Promises of “There is one in the post for you” twice, to “An engineer had been dispatched” both with no further contact, no letter or email of confirmation (wonder why) the only promise “It will all be sorted soon”  and I still wait - make a complaint - forget it, has anyone found a way to make a complaint within the walls of OVO?  Please, if anyone knows a way to get my broken unit replaced, please, please do let me know.  Even OVO, although I doubt it! and my body is too old to sell for medical research.  Perhaps moving supplier could be a contender?      

Not quite the same @Diomede but there are free authorised third party apps available which do give useful - and often very reliable - data

It’s also quite likely that the 1 year warranty on the current IHD has lapsed. Unfortunately, you’re no longer entitled to a free replacement after that happens even if you switch supplier.

Your best bet is one of the other options we’ve provided.

Hi Everyone

Hoping someone can help, on Sunday my In house display unit stopped working in fact it was frozen at 21.06pm.  Now the In house display unit is an old one I have when I was a customer of SSE.  Telephone on monday and spoke to as lady who asked me various questions about serial number and I kept telling her it is an old one well in the end she said someone would call me back about getting a new one, so far nobody has made contact.  Any suggestions on how I go about getting a new one I have tried various means of communication with OVO but cannot seem to get anywhere.  HELP.

Hi @KazzaS

Could you post a photo of the In Home Display?

It may help others suggest something. 

I have manage to get it working again but would like to change it to an updated version if poss.

Hi @KazzaS

Try running this check and post what it says. 

https://smartmetercheck.citizensadvice.org.uk/

This may help identify what your options are. 

I now confused as my smart meters outside for both electric and gas are working ok and sending readings every 30 mins.  How does this help with my in house display unit???  very confused….

Your 30 min readings can be seen on the usage page of your account https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

so you can check for each half hour when you used energy .. could help with seeing what you can switch off or down