Are Economy 10 tariffs available yet?

I have all the readings on the app which shows all the spikes I'd expect so the smart meter is correctly reporting all the usages just not allocating it to the right times.

I managed to find a user guide last week, I can see the readings for both T1 and T2 by cycling through and also by accessing the menu. 

For example this is what the app shows, you can see the hours our boiler comes on. 

I have a spreadsheet with all the usages on by half hour as well and added it all up for what should be peak and off peak and compared it to whats being submitted.

These are yesterdays usages per half hour:

This is what has been submitted:

So off peak is showing as using 5 units, peak is showing as using 8 units, which definitely isnt correct - rounding up to 14.

Off Peak should bw 9.4

Peak should be 3

I've checked it on the meter and it all correlates as well.

Annoyingly we dont have a display at home as the engineer said the signal wouldn't reach so we couldn't have one. 

My plan doesnt show any hours anymore, it did show economy 7 hours until Friday now just says Peak and Off Peak and no details of hours.

We have deliberately made the boiler come on about 45 mins after the time should start, so that should be okay.

https://smartpaymapi.ovoenergy.com/usage/api/half-hourly/nnnnnnn?date=2023-07-14 - this one doesn't seem to work for me, I just get the below:

 but the first link does:

Hopefully I'll get a call today to update me

I had a look and could see the usage matches what I had, I've had no call today, so hopefully hear something tomorrow, although I'm in meetings all day. 

Checked the meter again today and definitely still economy 7 hours.

Thanks for the update.

I wonder what an engineer can do on site that can’t be done remotely. The TPR reconfiguration should have reset the TOU timings, so perhaps it didn’t work quite as intended. Please ask him what he could do that couldn’t have been done remotely; it would be useful to know for others who end up in a similar situation and it might even save a few engineer callouts that can’t be cheap.

Just had my call and apparently they should have sent an economy 10 expert and didn't, they should have been able to see the programming so no idea. One system is set up correctly, the other isn't apparently, they know it isn't correct and are trying to fix it.

To make it even better though the engineer sent a report back saying the meter was working correctly as it should be, and didn't even tell them it was showing T1 when it should have been T2 (so clearly not working correctly).

Hey @Caro1987,

That sounds very frustrating, I’m glad to hear they recognise the issue & are trying to fix it. 

Blastoise has posted a helpful topic above, I just wanted to add this topic may have some useful advice for you:

Hey @Caro1987,

I’m sorry to hear this,

I’ll ask forum_support to reach out, please keep an eye on your private messages. 

All resolved now. Meter is correct, sadly I cant go back on a fixed tariff theres only one available and it basically made every unit peak and off peak same price so wasnt worth while. 

However, for everyone struggling theres light at the end of the tunnel as my times are now correct. 

I checked the meter at 1.30 and it was still showing T1 for rate 1, but at 2 it changed to T2. They confirmed smart meters work on BST so hours change by an hour in summer.

Hey @Caro1987,

Thanks for the update! I’m glad to hear that you managed to get things resolved. In regards to your tariff, I’d say they’re constantly changing, so keep your eyes out, and you might find one that suits what you’re looking for 😊

I would still recommend upgrading now if possible. The June 2025 date is absolutely 100% set in stone now and my industry contacts (THANK YOU!!!) have confirmed that it’s very unlikely to change again. Those contacts prefer to remain anonymous, but are extremely helpful when I summon them. They know who they are and I truly appreciate what they do for me.

They’ve also warned that there’s likely to be a massive rush towards the final part of the remaining time as people suddenly wake up and get things booked en masse, so I’d strongly recommend doing it now. The issues in this thread were from before OVO had everything finalised and this should now be fixed.

Ultimately, it’s your choice, but personally I wouldn’t leave it until last minute.

Well I have ‘bitten the bullet’ & booked an appointment for an E10 smart meter. Will be intensely interested to see how it all works out! Can you confirm that my existing Superdeal tariff that runs with 2 meters (one that gives 3 readings of day, night & stored heat (water) & the second meter that gives just one reading for stored heat (storage heaters)) will be able to be easily changed to E10? In other words 2 meters between them giving 4 readings transferred into one meter giving, I assume, 2 readings, peak & off-peak.

Sorry Blastoise but what do you mean by other registers? Will I be able to distinguish as I can now, what is being used as heating/water & what is being used by everything else?

Hey @johndebs,

Thanks for sharing with us that you’ve decided to go for the upgrade! I’d love for you to come back and update the thread with your findings and thoughts on the process from booking to install. This may help others in a similar position! 

Keep us posted 🙂