My OVO energy

Hi A lot of people had been saying they will/might be cancelling their direct direct and paying only the amount that they owe, I have searched the forum but can't find out what will if I do cancel it,  so will it be A or B A,  switched from my current fixed tarrif to the SVRorB, stay on my current fixed tarrif As being moved to the SVR will see a huge rise in my future payments come October and JanuaryThanks in advance  

Our fixed rate ends on 21st October and we’re being moved onto OVO’s variable ‘Simpler’ tariff. Seems we have no choice about this - they’re not offering any fixed rates.  We have c. £350 credit on our account. Does anyone know if this will automatically be used towards (lol, “towards”…) our first bill after we move to the variable tariff? Or do we have to contact and instruct them specifically to put it towards the bill?

HiI'm just recovering from the shock of my new renewal quote and feel it has greatly improved the economics of solar cells.  My main house roof is east/west but i have a well  placed flat garage roof. Has anyone  experience of installing pannels on a garage roof? What sort of area do I need for a typical three bed bungalow with retired occupants? Thanks

my smart meter is very simple it is made by secure the display is very simple and so is the menu there are no buttons or arrows the display is monochrome  andthe information is very limited can I upgrade it 

HiMy latest bill has the wrong opening reading for my gas as the reading does not correspond to the closing reading shown on my last bill. How is this possible and what do I do about this as it means I will be paying for some of my gas twice?Thanks

Hello I am thinking about having a smart meter installed, but I have solar panels. From research online I understand that the smart meter British Gas use are compatible with PVs – which is great. But I would like greater understanding on the interface / the meter reading which will be displayed. So for example: - If I am using £1 of electricity an hour and its at night (no PV electricity being generated) how would that differ on the smart meter reading from using £1 of electricity an hour In the middle of a sunny day where my PVs are generating electricity. Would it display the same cost usage (still £1 per hour) – thus ignoring the energy being generated, or would it display a lesser figure taking into account the amount being generated by my PV? Thanks.  

Why is there such a relatively wide variation in standing charges from different energy companies with some e.g. Ebico not charging anything and OVo charging a relatively high 25-30p per day?

We have tried to have a smart meter installed (by Bulb, our current supplier) but the installation failed because the mobile signal on EE where we live is too weak. We do have reasonable signal on other networks (Vodafone, O2). My first question is, do all companies use the EE network for installation?  Assuming we are stuck with the EE network, would a signal booster help to make the installation viable? I am not exactly sure what needs to be boosted - is it 2G, 3G or 4G? We live in Bedfordshire, in a village. So we are not isolated and otherwise have reasonable connectivity!

the tamper light in my prepaid meter is showing orange and can't supply power to my house. What do I do?

Hi, We've just got a power cut in our area and, chatting with neighbours who are also with OVO Energy, they have received text messages notifying them of a power cut and the areas that are covered and when our power supply will be restored. Does anyone know how I can sign up for these notifications please? Thanks,Chris 

Hi everyone, I’m a former SSE customer who was moved to OVO in July and I’ve had nothing but problems with readings and bills since then. My latest problem is that the smart metre readings sent automatically and registered to my account are wildly inaccurate. Today’s registered reading from the smart metre for example was 3664 but the actual reading on my electricity meter is 3466. How is this so out?? 

Why is OVO saying my plan ends on October 1st when it doesn't need renewing till the 10th? Is it advisable to submit meter readings on September 30th for everyone, though and what will this do? Thanks!

How do I unsubscribe from the forum? 

Hi all I will be getting an EV in a couple of weeks.I do not have a charge point for it, because it can run off standard mains sockets (trickle charge, and I can fast charge at work or round the corner at a dealership for free)Question:Do OVO have a tariff that doesnt require a compatible charging point?If they do, do you know what the tariff standing charges/price per kWh and the overnight prices/hours for it are please? I tried calling, but as you can imagine today, there are many people in the queue!Thank you in advance for an information you can send :)

Help. I listened to a friend late last night and did an online switch to Utility warehouse. Just afterwards she told me hers was cheaper as she had other utilities with them. I can’t and don’t want to change broadband, mobile etc. so, I’ve messaged Utility warehouse and said I have changed my mind - 30 mins after I put the switch through. I want to stay with OVO - all prices seem shocking but OVO is slightly cheaper. I’ve had an email just now from OVO to acknowledge the switch request. Can I stop the switch is my query?thanks.

Hello,I have a smart meter and a IHD but my on-line account whilst showing the KW/H for both gas and electric shows no values (unavailable) for all subsequent months since April 2020 - only March 2021 has any £ values  - why is this?thanks

We have just had an air source heat pump installed. I am concerned about the insulation and found your forum very helpful. 10m of pipe work from ASHP to house. 13mm insulation. See photos. Would be interested in your opinion. Thank you 

I don't know what to do for the best - we've always used fixed rate deals but they are coming in very high..Which of these offers the best deal? Both are over £100 more than the variable we will drop onto in mid-Sept but is a variable a really bad idea at the minute?

I recently got a new card  gas meter installed but how long does it take to get it registered so I can get my card to put money in , it has been in a week now but OVO does not have any info on it even though it was them that ordered sign to install it 

Will a ovo engineer come out to check if there is a fault with economy 7 working the electric hot water heater as it keeps tripping the thermostat so we have to reset it.Plumber as checked it & says it could be electrical fault  

I am currently dog sitting for my son at the moment, up until i went to his house my daily usage was generally abour £1.60 a day. Since arriving at my sons house on the 6th of Augast my daily rate has increased to £2.60 a day, this when no one is in my flat. Any one shed any ligh6on this please. Thanks. 

I used to have a SMETS1 smart meter - it was brilliant until I switched suppliers. This was a few years ago, and the switch was to OVO from British Gas. So OVO fitted new smart meters - still SMET1 though, but back then they worked well, until I switched again.Several switches of supplier later (using meters that had become dumb, but I got used to it) I have come back to OVO. So I request more smart meter replacements and this is done very quickly and apparently efficiently by a fitter that I had great praise for at the time (well he knew more than me about smart meters, so he seemed like an expert).However, after over 6 weeks my SMETS2 meters are as dumb as any other meter that I had on my property, and in fact are worse, because not only are they NOT keeping me (and the National Grid) informed of my energy consumption, they won’t even allow me to input manual readings to my OVO account because the number is less than my previous meters number (obviously because the new ones started a

My Fixed deal ends soonIf I take the 2 year Fix and Protect—-am I obliged to have a smart meter and OVO HomePlan—I want neither?

Hi, I’m relocate to the UK recently that I have never experienced on choosing an energy tariff from an energy provider here, so I have got some question regarding the energy tariff provided by OVO Energy provider. As I don’t have any billing history in the UK before, I’m not able to get a quote from the OVO official website or other platforms. In view of my current situation, I have no ideas on which tariff will be suitable to me and my partner. I have found that there is variable tariffs is offered by OVO, if possible, could you please let me know the current cost per unit of energy so that I can estimate the cost I need to pay for the energy? I would be greatly appreciate if I could collect some opinions and recommendations from you. Here are some informations about the residents and the property:Types of property: Apartment with two bedrooms, one bathroom and one kitchen with economy 7 meter.Residents: Two residents, we don’t use much energy in the day timeThank you for your assista

Can anyone advise the standing order charges and Kwh rates for three phase supplies / usage