My OVO energy

My question is this? An electricity supplier EDF illegally transferred me to him for the period from 13.12.2022 - 24.01.23, "EDF Energy customers limited won’t charge you anything for your time with them" but OVO will charge me for this time of period with them.

I really hoped I wouldn’t have had to write this, but my network has informed me of fake Ofgem emails which are actually phishing scams. Please keep an eye out for any threads that might sound related and advise the user to report such emails to report@phishing.gov.uk . 

Hi, I am in the process of switching over to Ovo from SSE. I am on the priority service register and SSE have a dedicated careline number for Vulnerable customers.  My question is, does Ovo have a dedicated number similar to SSE so I don't ring customer care, I can just contact "Careline" number, just for Vulnerable customers.   Many thanks in advance for any help  Tracy   

Major suppliers are starting to announce the suspension of unwanted switches to PAYG meters.https://www.bbc.co.uk/news/business-64504609It would be good if OVO did the same. 

Just moved into my property on 11th January. Do I have to do anything to get the government help for my gas & electric?? 

A new government department. What should they prioritise? https://www.gov.uk/government/news/making-government-deliver-for-the-british-people"A new Department for Energy Security and Net Zero, has been tasked with securing our long-term energy supply, bringing down bills and halving inflation. The move recognises the significant impact rising prices have had on households across the country as a result of Putin’s illegal war in Ukraine, and the need to secure more energy from domestic nuclear and renewable sources as we seize the opportunities of net zero."

Hi folks, I've got a query with my recent bill. I had a smart meter installed 14th December, before which my account was a mix of standard readings and estimated readings. However, on my bill today I've noticed that there's been a LOT of additional use added on, which I can't account for.I understand that Ovo average the difference between readings, but these just don't make sense. I had a real reading on the 2nd October of 18968, followed by an estimated reading on the 1st Nov of 19208, and another estimated of 19467 on the 1st of December. A real reading was taken on the 14th December of 19550. That's all fine and good. However, on my latest bill, I've got 40.25 kWh on each day between the 2nd Dec and the 13th Dec. Where has this come from!?The difference between the estimated reading on the 2nd Dec was only 83 units, yet those days of 40.25 kWh have added on 483 units! Can anyone shed any light on this? 

My Solis app has just decided to add another circle for showing house consumption, has anybody else had this happen 

Hi there, a few years back I opted for a Smart Meter to be fitted by Scottish Power. The engineer although fitted the Electricity side he skipped installation on the gas side as he claimed he could not “commission” the meter i.e. no network.They never returned to finish the job and I never chased as I was submitting manual meter readings anyway.I just changed to OVO and they fitted a NEW electricity smart meter and also gas so now after 3 years I can actually monitor my usage. My question is.. I still have the unused IHD3 from Scottish power and powered it up for the first time, you can toggle through the usual stuff and there’s an “engineering” mode and it says “Join Network” however I doubt it would be that simple so I pressed it anyway. Nothing happened as expected as I’m sure there are more steps involved. So is it possible to have an additional IHD3 display in the house albeit regardless of supplier? Any instructions on how to do it?

I am currently switching my FIT licensee from OVO to Octopus. I am owed a full quarter by OVO and will be owed 2/3rds of this quarter by the time the switch takes effect. OVO have told me Octopus will pay all this money but I find it hard to believe and they won’t confirm this in writing. Does anyone know if this is true?

Hi - newbie here. We moved last month and just got our first bill. It says our night time usage is far higher than day time, which feels weird. Any ideas? Have I transposed Day/Night readings? 

A rant! On 21 November I telephoned OVO to say that the gas energy rate showing on my PIPIT home display was incorrect and as a result it was difficult to keep a continuous check on my usage.  I was told that ‘the team’ would be notified and that they would get back to me by phone or email.  A month later, having heard nothing, I contacted OVO again on Live Chat I contacted OVO again through.  I was told that I had to wait 43 days from the date of my first contact to allow time for ‘the team’ to contact me!? Yesterday, 50 days after my first contact and still having heard nothing I contacted OVO again by Live Chat.  Having gone through another barrage of questions and explaining exactly what I told them on 21 November I was told that ‘the team’ would be notified.  They were supposed to have been notified on 21 November!!!   I left British Gas because of imilar issues with their customer service.  On another note, when using Live Chat you have to answer a serie

First time asking a question but have been reading the forum Q&A’s for a little while. Some smart people on here!  I have smart meter (Secure Liberty 100) and wanted to know if there is a way of finding out exact usage in real time? I had a Solar panel and battery install a few weeks back and the Solis app tells me I'm only using Solar and Battery but I’m convinced the “Grid” meter is still drawing power.  Thanks

When I check my Gas Bills, I am finding that, using the Calorific Value stated on page 6 of my Bill, the kWh used figure does not work out as per the value stated. This seems to be because the calculation was not made using the Calorific Value quoted. Usually it is only an error of plus or minus 0.1 of the stated value but it should be the correct value or else the bill is technically wrong !   Why can you not get all of the figures correct so that the bill can be checked fully?

Hi, I am wondering if anyone can provide some assistance with an issue at my father in laws property recently. He had an issue with damp and a leak in his bathroom so any electrician isolated the power. He noticed that one of the meter tails hadn’t been put into the meter so called out the supplier and they attended pretty quickly. The engineer said that the previous meter hadn’t been fitted correctly and the “cable for the night rate” hadn’t been put into the meter. The engineer then changed the meter and fitted a brand new smart meter. I have a couple of questions regarding this:If it hasn’t been recording a night rate since this meter was installed then my understanding is the supplier can backdate a bill (which would be estimated) for the last 12 months. If it has been recording a night rate but it was charged at a day rate then there is a case to request (although unsure how this would be calculated) money back from the supplier.

Earlier this year I received an email from a customer service advisor at Ovo Energy asking me to email her a photo of my gas meter - this was to clear up questions regarding which meter was mine (I live in a flat and there are several different gas meters in the property). I had to wait a couple of weeks to reply as this is second home and imagine my disappointment when, after I sent the email reply at hello@ovoenergy.com I received an instant reply saying that “for my convenience” this email was no longer managed by Ovo. So I rang up and asked one of the customer service advisors which email to use. After rather a long time on hold I was told that the email to use was: customerservice.admin@ovoenergy.com.  So imagine my disappointment when I emailed the photos over only to receive an immediate reply saying this email was “unable to receive email.”  So my simple question

are OVO rolling out DBCH meters in the Colchester Essex area? Ihave been in touch with Octopus and they have no stock at moment but will have later in the year.thanks Vin

Not sure but with all the issues consumers are having with smart meters, of all energy suppliers and not all problems are the fault of energy companies including OVO meters, has it been considered that there must be many faulty meters issued. Is it a case of a more rigorous quality control regime be introduced by the manufacturers?

Many people are looking at better (more efficient) heating for themselves and their homes and it would be interesting to hear if anyone has had any success using radiant or infrared heating panels or systems. I had a couple of external ‘pod’ units that I used outside on cold evenings but have not used those recently. I believe that these units are meant to be better at heating people rather than space but as some I’ve seen are used as underfloor systems, that seems at odds. 

I have now taken part in 3 shift & save periods but have yet to hear back from OVO has any one else had feedback from S&S periods.

We are looking to move to the telsa tariff once we get our solar panels and tesla battery fitted, can we switch just the electric to tesla (octopus energy) and keep the gas with ovo?

The latest version of the monthly bill is really comprehensive and helpful, but it contains a fault, probably only for E7 customers. On the Electricity in detail page, there is a consumption figure for last year for comparison at the foot of the left-hand column.I have left no stone unturned in my efforts to minimize my consumption, so I was alarmed to see that last year’s usage was substantially lower than this year’s. So I dug out the corresponding bill for September 2021. The ‘comparison’ figure quoted (114.300kWh) is for daytime usage only. This is from my bill for September 2022:    Panic over 😅 (a 34% reduction in daytime usage since last year), but how do I go about getting this corrected for future bills? 

… I have read some of the topics on the forum and I fully understand why my meter readings are estimated.  I have no problem with that.  Here is where I need your help.  Many of my statements appear to be in error in that the ‘Closing Read’ (Estimated) on one month do not match the ‘Opening Read’ on the next month.I will try to attach a couple of screenshots to illustrate what I am saying.