My OVO energy

I have 2 meters in the property I have moved in to.  One is an RST meter that runs the storage heating.  The other does everything else. My bills the last couple of months have been astronomical so I called Ovo to request to be switched to an Economy 7 (or whatever) tarriff so I can make use of cheaper overnight rates for heating and hot water. After spending what seemed like an eternity getting put on hold and transferred I eventually got through to somebody who said that the ONLY solution they have is to remove the meter for the storage heaters and hot water and never use the heating again.  When I told the agent it’s the middle of winter she said “we can do it in April” as if winter is a one off event that doesn’t occur every year. And of course they also refuse to install a smart meter too. I could not believe what I was hearing!  Do these people live in the real world?  Is that REALLY Ovo’s only alternative to paying a flat rate?  How would that even help???   I swear to god, the

I was trying to get help today to sort out a debt through the online chat system.The person asked for my National Insurance number and which benefits i was getting and I gave it, then they told me they can’t help me and ended the chat. I’m worried I’ve just been scammed as my partner told to never give that number, as the person now as access to my bills,NI,phone number as well as my what benefits I’m claiming and could commit fraud on me.  Is this normal to ask for someones NI number ? 

Just received the email for December PM and it said I used 13.69% over the month. This does not match my spreadsheet that calculated 12.70% for December.  By backwards analysis, it appears that they are including Boxing Day as a normal week day, as if I force my spreadsheet to include it, it totals 13.70%, 0.01% off their email value. I called ovo and they have opened a ticket to investigate and a complaint as something is going wrong with their system.  Their call handler worryingly stated that bank holidays are not excluded, so I swiftly pointed them to their own T&Cs, which they then agreed with, but then stated Christmas day is a national holiday and not a bank holiday, to which I directed them to Gov.uk which says it is a bank holiday too. Please check your spreadsheets to make sure you haven't been wronged too!

I'm attempting to register for power move, but the page  https://account.ovoenergy.com/power-move says there's a problem and I cannot access it after logging in.

Hi all - new member to the forum with a question on the Geo Trio II.I seem to have a slightly different model than is shown on any of the websites.  It’s a non touch version, but it doesn’t have any notification LED at the bottom of the device.  It’s also wifi enabled, but doesn’t have a dongle to provide this, the wifi module is internal to the device.I’ve been able to connect it to the geo Home app successfully and was wondering if firmware updates are ever provided, and if so how they are delivered?  Looking in the manual for the version of the device with the LED at the base there seem to be some display customisation options which are missing from my device - and I was wondering if they are available with a newer firmware?   Looking at the forum it appears that @Blastoise186 is your resident expert on these devices, so maybe they would know?My current version details are as follows:Model Number: Trio II Hardware Version: 01 UI Version: 2.3.4 JN Version 1.139.242.0 Firmware Version

For the last 3 months our gas bill seems to be increasing huuuugely. For £80 usage to £200+ usage in a month! Nothings changed though.  I thought I'd analyse the invoices a little closer and it looks like we're being charged 10-12 times more than we've actually used. This has been ongoing since we were moved from to Ovo 14 months ago. I've tried on chat to discuss but they were useless so we'll have to call between 9am and 5pm on a weekday. Not handy for people who work those hours!  Can someone take a look at the screenshot in the feed to double check I've not read this incorrectly? I've checked the electric and what's been used is what has been billed. 

How to submit a SAR

I'm thinking of installing an Air Source Heating Pump which obviously will increase my electricity usage but massively decrease my gas usage. At the moment, I have a Farmhouse cooker (came with the house when I moved in) and I very rarely use the ovens or grill as I have an Air Fryer. I do, however use the gas hob, not much though as I live alone and tend to make curries, stews etc. in a huge pot and then freeze it so I'm probably lucky if I turn a gas ring on once a week.  Anyway, if I get a Heat Pump, I'm going to be forking out roughly £100 a year for a gas standing charge while probably only using about £50, or less, in gas. I could get rid of my cooker and buy a completely electric cooker but, A; that's an additional expense I don't need and B; unless I bought another Farmhouse cooker (much more expensive than the size of cooker I actually need), I'm going to have a huge space in my kitchen next to a smaller cooker. So, finally, my question is, do OVO have a tariff that charges mo

I was looking for information on how to reset the budget on my IHD. Looking at the OVO website I find that the policy appears to be to fit the IHD6 but I have an IHD3 even though it was fitted a couple of months ago. There appear to be a lot more useful features on the IHD6 which I want to use. I cant find out how to get the unit upgraded. Any suggestions please. David

How long does it take OVO to tell you the result of one of these events ?  

Updated on 07/03/25 by Ben_OVOOur Power Move peak times have changed to 5pm - 7pm weekdays. If you hit the saving targets you’ll be entered into a prize draw with a chance of winning some great prizes (the top prize is a year’s free energy!). You can learn more and sign up here, and visit our FAQ’s page here. Here’s a helpful Forum topic where our community have shared ideas around hitting Power Move targets:  Don't worry if you not into Mathematics, then just skip to the CONCLUSIONS, and TACTICS Sections!!!  Calculating your Power Move base load. Assuming your base load is fairly constant at 1 unit per hour (if it's lower (or higher) it doesn't matter, cos it will drop out of the  calculations latter on.            If your base load is the same day and night then your initial Power Move percentage is 3/24 = 12.5% (and your total load is 24 units).           If it just 8am to midnight, then your percentage is 3/16 = 18.75% (and your total load is 16 units).          If your night time

Have been trying to sort out problems I have with ovo and run into nothing but problems on chat and phone I had a smart meter installed just before Christmas and the in home display went wrong 2 days later. Chatted online with someone who advised to unplug the display and leave 24 hours and to use the meter to display current balance by pressing the A  button.  The chat ended and I went to the meter and found no A button l. Tried to use the only one on there but couldn't find anything about ky current PAYG balance. Phoned ovo and spoke to someone about this and then they advised to plug the display back in again. This was done and the balance came up showing that somehow I'd used nearly £20 electric overnight. The heating wasn't on overnight and the only things on were a fridge, a kitchen light, my laptop and my amazon echo show 8. So how did thus amount get used? When I asked the ovo service person about this, all they kept saying was that us the balance show on their screen. The othe

Tonight I've had an email from Ovo telling me that I'm going to be getting the warm home discount.My question is,WHY is there going to be a delay until November ??   

Had an emergency appointment booked in for tonight between 7-10pm to sort my meter as it won’t turn back on so completely without power and guess what never bothered showing up and I’m still without power and I can’t even contact anyone! 7 hours no power food is spoiling as we speak and they were aware I’ve 2 disabled children and needed to be put back on asap! Ovo girls were wonderful, has anyone else had this from mds or know how I can contact them out of hours!! 

I have been really struggling over the past 4 weeks after I have renewed my contract with OVO Energy to have the final figures confirmed by OVO. Every time I spoke to OVO, after waiting a long time over the phone, I was given different figures by different staff. Eventually, thanks to “Chelsea” from the “Resolver Team” who rang me back after I have submitted a complaint, and she was an absolute gem. She has got full grasp of the problem and managed to resolve it. Chelsea is the epitome of Customer Care; in mannerisms and experience. She is a credit to OVO as she is a star at her job. Thank you Chelsea. 

Dear ovo community, I tried with my old supplier  on numerous occasions to have my electric and gas debit and future bills payed directly from my benefits as i have a mental health condition which affects my memory and ability to organise  my finances. This was refused and unfortunately i am know in debt.  I would appreciate any advice on how l can set up fuel direct and if OVO will accept this?

Hey 👋 I recently had Solar + Battery installed by OVO and signed up to power move plus.  Does anyone know what happens if I export during an event. Will I get paid more for hitting target or is it just the normal SEG rate,  I see other companies like 🐙 which pay you for not using and for exporting during the DFS events.Thanks, Stewart 

Has anyone received results for this event? I signed up and got the usual confirmation.I sat in the dark with a torch 5.30 - 6.30 , and can see from my app that i used 0.07kwh over the hour, so I was definitely below my 0.1kwh target. I've received the results for 19th Dec event, but nothing at all for 15th. I know it will only be 21 or 24p but its the principle of doing it.Is there an issue getting the results out?

Hi everybody,Here is an idea that I hope you will support:Can I suggest that the half-monthly PM emails include a link to the calculation showing the peak and daily total for each eligible day and the whole period.This would help both those who believe the calculation is wrong (or that the whole thing is a con) and those of us who need a little extra help to see how we could hit the targets.I don’t know how to put forward a proposition and get votes in favour (or, indeed, against) but if you like this idea, please like the post or reply to show your support.Thanks,Simon

Hi today's  Date is the 09/01/24 time is now 11.49pm I have just gone on to my ovo app and it is refusing to open up it is stating taking to long to open can anybody  else confirm  if they are having issues  or if ovo can confirm  if there is a technical issues as also the option of making payment on mobile phone app as Disappeard. 

Checked and paid bill on 7th Jan 2024. I used to be able to see way back when we got moved from SSE but now my history starts at 2022 with a note saying you have been moved to our new system in Jan 2022. I check regularly and this has just appeared. Wealso have months missing from 2022 and 2023. I screenshot Dec to Jan with debit of £387 just before Christmas and on 5 Jan the debit is £551 !! What on earth are OVO doing. None of it makes sense.

I must say I’m not very happy with these so called smart pay as you go meters.. my elderly and vulnerable parents had one of these fitted recently and went to see them on Tuesday and they had no electric (luckily it was only an hour and they knew I was coming) but they have a care line which stopped working so that’s dangerous but I checked the app on my phone as I’m power of attorney for them so I keep track of everything and it was showing still £43 in it??? I phoned up was told that the balance was actually zero! So I topped up again while on the phone then had to be talked through how to get the meter working again!! There is nowhere on the screen that tells you the balance in there but even if it did it’s so complicated and high up my parents couldn’t use it themselves anyway…. There should be some kind of simple to use meter… it’s now Friday and topping it up 3 more times it’s still showing they have £43 in the meter and last updated 1/1/24 ????? Can anyone tell me if they have t

Does anyone else regret having the system fitted? It's not cheap have it fitted, it takes up loads of space,it's not reliable,it's not cheap to run,it's not compatible with hive,it keeps breaking down and you have a heck of a job getting someone out to fix it.

As per the title really. Was running at 10% on 19th December when the email came through, and despite nothing changing with our usage except maybe using a little more on Christmas Day and Boxing Day (which shouldn't be included anyway should they?) my Power Move Credit for December was £0. Funny that. Doubt I'll even bother with the new one. Doesn't seem any point. And because my Smart Meters STILL only seem to be talking to OVO and not the DCC I still can't join any other challenges etc. that other monitoring companies are doing.