Skip to main content
J
Rank 1
jameshammond472
Rank 1
February 29, 2024
Solved

Audi q8 etron- App saying I need to be on software 3669 my car is on version 4014?

  • February 29, 2024
  • 5 replies
  • 598 views

Hi all, just wondering if anyone else is having this issue. 

Have been using charge anytime with my Audi q8 etron for the past few months with no issues. Then last night I open the app and it says my car needs to be on software 3669 or later. My car is on version 4014. I have tried removing and re adding the car but still get the same message. Meaning I can't use the app to charge at all 

Best answer by Emmanuelle_OVO

Updated on 18/02/25 by Ben_OVO

I got an update from the team @jameshammond472, the Audi "update  software to 3669" error message is a known issue, they're working on it. You don’t need to update your software. Hopefully will be fixed soon.

 

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
February 29, 2024

Hey @jameshammond472 ,

That’s a bit strange! Can you let the team know via chargeanytime@ovo.com if you haven’t already? They’ll dig into this one for you and get back in touch with an update.

Thanks!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
February 29, 2024

Hey @jameshammond472,

 

I’ll ask the team and report back on this topic. 

Renewable Energy? Big Fan.
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOSolved
Retired Moderator
February 29, 2024

Updated on 18/02/25 by Ben_OVO

I got an update from the team @jameshammond472, the Audi "update  software to 3669" error message is a known issue, they're working on it. You don’t need to update your software. Hopefully will be fixed soon.

 

Renewable Energy? Big Fan.
J
Rank 1
jameshammond472Author
Rank 1
February 29, 2024

Hi Emmanuelle,

Thank you for the update. If we need to charge before it's fixed how will you be able to make sure we are only charged 7p and not the full energy cost? 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 1, 2024

Hi Emmanuelle,

Thank you for the update. If we need to charge before it's fixed how will you be able to make sure we are only charged 7p and not the full energy cost? 

 

You’ll need to contact the team via chargeanytime@ovo.com about this one @jameshammond472.

Renewable Energy? Big Fan.
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd