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Why do the usage figures shown on my In-Home Display (IHD) not match those shown on the usage pages of my OVO app?

Forum|Forum|4 years ago
October 28, 2021
46 replies
4871 views

Yesterday I used 16.6kwh according to the meter portable display in my house. Which seems right as it was 15.** when I went to bed

On the app if you add up the daily half hourly readings it comes to 16.60kwh as well.

However on the monthly section on the app it states I used 22.7kwh yesterday.

Is there a software fault and will that be corrected before I get billed?

Thanks, Paul.

Best answer by Jess_OVO

Updated on 14/08/26 by Abby_OVO

Great to see our resident smart meter usage data analyst, @Simon1D has already helped to explain the discrepancies you’ve noticed between the usage figures on your In-Home Display and the usage pages of your online account, @Paul_Bedfordshire.

It’s worth calling out that both your IHD and these usage pages may be affected by intermittent signal issues and therefore the daily consumption figures may not be 100% accurate in the moment, throughout the month (as Simon has well-documented!). Any time we do re-gain connection with your meters you may notice your charges or daily usage figures are corrected based on the up-to date smart meter usage data we’ve received.

If the signal issues continue for more than 5 days it’s worth taking a look at this guide which helps to diagnose signal issues via your online account.

Let us know if this helps, or if you notice any further discrepancies. It’s really helpful to others who may find this topic in future too!

Show previous replies

DianneW

Newcomer

My smart meter and display meter were both installed by EON but I have been with OVO now for about 5 years. I am concerned and confused that my display readings bear no resemblance at all to my OVO usage on the app

Blastoise186

Super User

Could you show us examples please @DianneW ?

We might be able to advise!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

BPLightlog

Super User

Hi @DianneW . Yes the In Home Display (IHD) can have different settings (perhaps not updated). If you can give details on which type you have, there are people on the forum who can help

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

warlik

Newcomer

I have a large credit balance in my gas account with SSE (well into three figures)

How do I obtain a refund of part of this money to my bank account. I can’t see any

reference to withdrawals in the SSE help section.

Blastoise186

Super User

Hi @warlik ,

I think you’ll need to log into your SSE account first. The refund option should be in there somewhere. Otherwise, you’ll need to call SSE Customer Service to request a refund.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

geoffb29

Newcomer

I have a similar problem in that the daily amount I'm being charged by the app is up to 50% percent higher than the daily reading I take from my actual meter (not in home display) . For instance on Sunday 20th November 2022 the app tells me I used just over 10 kW hours of electricity whereas when I read my actual meter it showed 6 kwh. I take meter readings every day at 10 am, so my reading for Sundays usage wax taken at 10 am on Monday. My bill is due today so when I payment is taken I will check to see if the readings match my smart meter and if they don't I'll submit the correct figure and hopefully this will be corrected.

Firedog

Super User

Geoff, you responded to an old thread about what appears to be a different problem. It might have been better to ask your own question using the link at the top of the page.

The different ways of seeing your readings and consumption figures vary a lot, depending on where you look. However you access these figures, the basis for them is the meter readings - at best submitted by your smart meter, or submitted manually by you or somebody else, or at worst ‘estimated’. Your meter will show the current reading, but the website and probably the app will show the starting reading for the day, i.e. what it was at 00:01 GMT. So your 10AM readings will include consumption since midnight, but the others might not - and that could be a big difference, e.g. if you have storage heaters that charge up overnight. You can see the latest daily readings at Meter readings history - OVO Energy

So long as the meter readings - which count the kWh you’re actually using from time to time - are accurate, your bills will be, too. If you’re seeing a discrepancy that can’t be explained by these remarks, something’s really wrong and it should be investigated. Please post evidence of any such discrepancy, e.g. screenshots from the website or photos of the meter itself.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |

Amerififer

Rank 2

When checking my usage on my Ovo account. It says as of 6 Dec Gas reading 204.6. However just photographed my actual gas meter about 1205 am on the 8th and it says 204.3 .. Why such a discrepancy between 24 hrs???