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Paul_Bedfordshire
Rank 2
October 28, 2021
Solved

Why do the usage figures shown on my In-Home Display (IHD) not match those shown on the usage pages of my OVO app?

  • October 28, 2021
  • 46 replies
  • 4871 views

Yesterday I used 16.6kwh according to the meter portable display in my house. Which seems right as it was 15.** when I went to bed

 

On the app if you add up the daily half hourly readings it comes to 16.60kwh as well.

However on the monthly section on the app it states I used 22.7kwh yesterday.

Is there a software fault and will that be corrected before I get billed?

Thanks, Paul.

    Best answer by Jess_OVO

    Updated on 14/08/26 by Abby_OVO​​​​​​

     

    Great to see our resident smart meter usage data analyst, @Simon1D has already helped to explain the discrepancies you’ve noticed between the usage figures on your In-Home Display and the usage pages of your online account, @Paul_Bedfordshire.

     

    It’s worth calling out that both your IHD and these usage pages may be affected by intermittent signal issues and therefore the daily consumption figures may not be 100% accurate in the moment, throughout the month (as Simon has well-documented!). Any time we do re-gain connection with your meters you may notice your charges or daily usage figures are corrected based on the up-to date smart meter usage data we’ve received.

     

    If the signal issues continue for more than 5 days it’s worth taking a look at this guide which helps to diagnose signal issues via your online account.

     

    Let us know if this helps, or if you notice any further discrepancies. It’s really helpful to others who may find this topic in future too! 

     

    46 replies

    Show previous replies
    R
    Newcomer
    rayrafols
    Newcomer
    September 28, 2022

    Amazing! Now to know why I’ve been charged double…!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 28, 2022

    I’ll go away and think about this one. We’ll reply here if we have any thoughts.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      R
      Newcomer
      rayrafols
      Newcomer
      September 28, 2022

      Thank you!

        nealmurphy
        Newcomer
        nealmurphy
        Newcomer
        September 28, 2022

        Amazing! Now to know why I’ve been charged double…!

        When you say you e been charged exactly double. Is it EXACTLY down to the single penny? Not splitting hairs, but this could help work out what the issue may be.

        R
        Newcomer
        rayrafols
        Newcomer
        September 28, 2022

        I didn’t see the bill, trusting my flatmate’ s word since they are out. But they also mentioned the price of the actual bill, and that they’ve taken double. The math adds up.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        September 28, 2022

        I didn’t see the bill, trusting my flatmate’ s word since they are out. But they also mentioned the price of the actual bill, and that they’ve taken double. The math adds up.

        We trust you 😊

        Once you have a copy of the bill and answers to the questions i am sure between us we will start to get better idea and can ask some more specific questions. 

        @Blastoise186 i am sure will also have useful questions. He is great at these sort of things

        R
        Newcomer
        rayrafols
        Newcomer
        September 28, 2022

        Okay thank you!

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        September 29, 2022

        Hey @rayrafols,

         

        Sorry for the issues you’ve been having.

         

        You’ll be billed to the meter readings sent from the Smart Meters themselves (not the In Home Display IHD). 

         

        If you check the statement and it shows actual readings, instead of estimated readings, you can be sure the bill is correct. If the readings on the bill are estimated it might be that the smart meters aren’t in communication with us:

         

         

        Another possibility is that the IHD isn’t working properly. We’ve got a great guide here which may help:

         

         

        You will be able to download the statement pdf from the Online Account. 

         

        Hope this helps. 

        Renewable Energy? Big Fan.
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        September 29, 2022

        On top of that, let me know if you still need me! I’m a dab hand with diagnostics and I’ve got several that I can run through with you here if you’d like me to.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          M
          Newcomer
          meldrewreborn
          Newcomer
          September 29, 2022

          is it simply 2 months charges on a fixed direct debit, one for this month and one for last month.  when did you move in and what is the date on the inflated charge?

          Eon and EDF customer. Don't think smart meters are worth the expense.
            Show more replies
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