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Rank 2
Paul_Bedfordshire
Rank 2
October 28, 2021
Solved

Why do the usage figures shown on my In-Home Display (IHD) not match those shown on the usage pages of my OVO app?

  • October 28, 2021
  • 46 replies
  • 4871 views

Yesterday I used 16.6kwh according to the meter portable display in my house. Which seems right as it was 15.** when I went to bed

 

On the app if you add up the daily half hourly readings it comes to 16.60kwh as well.

However on the monthly section on the app it states I used 22.7kwh yesterday.

Is there a software fault and will that be corrected before I get billed?

Thanks, Paul.

    Best answer by Jess_OVO

    Updated on 14/08/26 by Abby_OVO​​​​​​

     

    Great to see our resident smart meter usage data analyst, @Simon1D has already helped to explain the discrepancies you’ve noticed between the usage figures on your In-Home Display and the usage pages of your online account, @Paul_Bedfordshire.

     

    It’s worth calling out that both your IHD and these usage pages may be affected by intermittent signal issues and therefore the daily consumption figures may not be 100% accurate in the moment, throughout the month (as Simon has well-documented!). Any time we do re-gain connection with your meters you may notice your charges or daily usage figures are corrected based on the up-to date smart meter usage data we’ve received.

     

    If the signal issues continue for more than 5 days it’s worth taking a look at this guide which helps to diagnose signal issues via your online account.

     

    Let us know if this helps, or if you notice any further discrepancies. It’s really helpful to others who may find this topic in future too! 

     

    46 replies

    Show previous replies
    M.isterW
    Rank 6
    M.isterW
    Rank 6
    December 8, 2022

    Are the two figures showing the same thing? Gas meters record gas volume which is converted to kWh for billing.

     

    Is the later reading correct? If it is I wouldn't worry too much about one that's slightly wrong. It won't affect your overall bill.

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
      A
      Anonymous
      February 4, 2023

       

      Not a major concern as my online account shows exactly correct but just interested why on the same day there are differing figures in the usage page. My actual daily usage showing is correct and showing for Feb to date:- see below

      ABOVE INFO CORRECT TO DATE

      Shots same time of usage do not match up with:- THE FEBRUARY AMOUNTS ABOVE

       

       

       

       

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      February 5, 2023

      Is your billing cycle synchronised to the month? I know that mine is out because my bill starts after the month begins

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      A
      Anonymous
      February 5, 2023

      BPLightlog thanks for that. Not sure how my billing is synchronized

      Last bill was 2 Feb - 1 Mar2 Jan - 1 Feb (31 days).

      Present period 2 Feb - 1 Mar

      I did notice things went a bit haywire during end/start of bill. Only for a day though.

      Your answer does seem to solve the differences.

      thanks again

      M
      Newcomer
      Manicrhonddaboy
      Newcomer
      May 29, 2023

      Hi, just switched from Swalec and the in home display that they originally supplied me with is not showing the correct gas and electricity credit and use age. Having mobility issues, the in home display helps me keep track on my usage and credit. Is it possible to be supplied with a new Ovo in home tracker. 

      Thanks

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        May 29, 2023

        Hi @Manicrhonddaboy ,

        OVO doesn’t have much stock to give out right now unfortunately. But you do have options.

        This should help:

         

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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        OVO (S) Gas Limited is part of OVO Group Ltd