Solved

I'm moving out and want to close my OVO account, but I can't find where to submit my info online?

Forum|Forum|5 years ago
February 14, 2021
53 replies
23488 views

jrtjoe
Rank 1

Hello all, looking for some advice - the app and website keep taking me round in a loop when I try to tell them I’m moving next week- just round and round the help page and another page saying to click contact us… which takes you back to the help page with no way of contacting them online. Any ideas?

Best answer by Blastoise186

Updated on 08/09/25 by Abby_OVO

Sorry to hear of the technical difficulty you’ve had when trying to let us know about your upcoming move.

The easiest way to do this is by logging in to your online account - We’ve run through the process in detail below.

Step 1

When on the homepage click on the ‘Moving home’ menu option to the left:

You should now see this screen,

Step 2

If your moving date falls within the next 28 days, or you’ve already moved, put your moving date in the day, month and year fields, and press ‘confirm’.

Step 3

You should then be greeted with this confirmation screen,

If your move out date changes, or you’re unable to complete this process online, reach out to our Support Team to make sure we can get everything tidied up.

Step 4

Don’t want to leave us completely? Click ‘get a quote’ to see the plans we have available at your new home! :house_with_garden:

You can also do access this same process via the app by going to the account section by clicking the person icon, then ‘Tell us you’re moving’ under the ‘Your home’ section.