Skip to main content
Best answer by Jess_OVO

Updated on 17/04/26 by Ben_OVO

 

You’ll need to get in touch with the Support Team as we don’t have access to accounts here at the Forum. Check out the details and links below for the contact details you need.

 

If you’re pay monthly the contact details are as follow:

 

Phone: 0330 303 5063 

(Opening hours are Monday to Friday, 9am to 5pm)

 

Webchat: Chat with us

(Opening hours are Monday to Friday, 8am to 6pm,

& Saturdays, 9am to 2pm.

 

For all other contact methods, check out the full topic below:

 


 

SignVideo is a free service that connects British Sign Language (BSL) users to our advisers through an online interpreter. Their opening hours: are 9am to 5pm Monday - Friday.

 


Collections Team

 

Collections can be contacted by webchat from 8am-6pm Monday to Friday and 9am-2pm on Saturdays. You can also contact the team by phone on 0800 0699 9831 from 9am-5pm Monday to Friday. For more without contacting the team, check out the payment support tool page here.
​

 

Got a complaint? 


You can raise a complaint by contact Customer Support, you can find out more about our Complaint Procedure here.

 

 


There’s lots you can do yourself on the app and online account
 

 There’s lots of things you can do yourself on your online account. Give it a go and if you’re not sure, find out more via our online account tutorial collection here:

 

 

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone. See OVO’s guide on our app here. 

 

If you want to start a switch to OVO or you’ve just moved into a property that we supply, you can get the ball rolling with setting up an account here (it’s the same page but it will work for both. 
 

 

Need some more information about something? We’d recommend OVO Help for guides and tutorials, or this forum, where we have thousands of topics about all sorts of energy questions. See this dedicated page for someone new to the forum. 
 

 

How to get in contact about my OVO Pay As You Go account
 

118 replies

Show previous replies
T
Newcomer
thefinalfrontear
Newcomer
January 22, 2024

Hello,

I have a new home. It is currently supplied by OVO and it is owned by a charity. Effectively I am the new tennant. I would like to be the bill payer from now on.

How do I arrange this.

I will be keeping my existing home for a few months until I sell it so I will be paying the existing suppliers to that home for the time being until any sale is completed.

 

Thank you in advance for any replies

Blastoise186
Super User
Blastoise186Super User
Super User
January 22, 2024

Hey @thefinalfrontear ,

I think I know the circumstances for this one. Try giving 0330 303 5063 a call in the morning. The Support Team might be able to do this for you. Depending on whether that charity has a special agreement with OVO or not, you might be able to take control of the supply.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    January 23, 2024

    It sounds like they’ve recognized it’s an OVO issue, and failed to close down the account when you switched. Hopefully this gets sorted now.

     

    Please pop back if you have any further issues @twine. 

    Renewable Energy? Big Fan.
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 28, 2024

    Hi @Jeffus

    No further forward as of now, waiting for Ramans team to come back to us.

    @Colin Wheeler Have you made any progress with Ramans team or the Energy Ombudsman?

    P
    Rank 1
    Patient1
    Rank 1
    February 21, 2024

    A longstanding issue with our trad PAYG meter was fixed by us getting a new meter, then 10 days later a smart meter. All good, but there was £120 on our old cards which the original meter couldn't read (failed contacts). I raised a complaint about how long it was all taking to sort out, with us having had no gas for a total of 5 weeks. Now OVO won't speak to me. The complaint handler gave me a phone number that doesn't work, rang me while I was at work but never tried again (one week and counting). When I rang the normal number they rudely told me to wait for the complaint handler to call me. They said it will take 4 to 7 weeks to put the money onto our smart meter. They could end me gold coins by donkey quicker than that - whAt must I do to get my money back? 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 22, 2024

    Hey @Patient1,

     

    I’m really sorry to hear this,

     

    Are you with OVO PAYG or Boost? 

    Renewable Energy? Big Fan.
    P
    Rank 1
    Patient1
    Rank 1
    February 24, 2024

    OVO worse luck. My partner says it may now have been done, I'll see later. All so painful. Total 5 weeks off gas.

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 26, 2024

    Hey @Patient1,

     

    Was this resolved when you checked? What’s the latest? 

    Renewable Energy? Big Fan.
    P
    Rank 1
    Patient1
    Rank 1
    March 2, 2024

    Yes it is finally resolved and compensation agreed.

      S
      Newcomer
      Steve Herridge
      Newcomer
      April 29, 2024

      I see you’ve updated page 1.

       

      I’d still just like to phone someone if I have a query or issue, rather than use 3rd party companies like WhatsApp or Facebook.

       

      Really can’t believe that you guys trust/palm off to other companies to handle complaints etc.

       

      Just have a tel number, an email address and the chat on your website. That’s all we need.

      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd