How do I contact OVO Customer Services if I need some help?

I can talk to someone by pressing #?

Why is it better to stay with the active supplier? 

Thanks for the info on speaking to someone. 

Would be easier if the voice message said about speaking to someone by pressing the # key.

I’m not impressed with customer service so far - errors on the webpage, errors on the call, email contact (listed on this very thread just a few months ago) now doesn’t work, one can’t email the company to send pics etc. 

Pretty poor so far. 

Thanks for flagging the voice messages.

Pros and cons with live chat. Ones I’ve used don’t allow for a record of the chat, or picking up again with the same person (who would then have history of the case).
I personally like the email chain for this very reason of keeping a track of where we are.

I hope the live chat isn’t Whatsapp too, as I wouldn’t want personal info to go through a third party. 

The errors on the webpage relate to not accepting the account number from the ovo letter. 

That’s good to know that there is another system to WhatsApp.

The internal system keeps a track, but that’s the issue - I wouldn’t have a track of what was written, but on email I would . 

Sounds a little odd to copy and paste the conversation out, to put... somewhere…? When you guys would have a copy of the full chat.

An email however would mean we both had a copy of the full chat.

Which unique trick is that? 

@Steve Herridge 

You can send OVO private messages via their Twitter and Facebook pages.

You just need to include your name, address, account number and date of birth for security purposes.

The OVO staff their can access your account 

You get a permanent audit trail of any conversion including date and time stamped record of anything sent from a named OVO employee.

You can attach images if needed.

Replies are not instant but have always been much better than emails even before emailing ceased with OVO. 

You don't have to use ovo or twitter. Use one of the other methods if you want to.

It was just an alternative suggestion. 

I don't work for ovo. I regularly use Facebook and twitter for contacting companies and often find it the best way. I see i have contacted over 20 companies via twitter over the years. It is very common. Nothing unusual at all in ovo using it. Lots of energy companies do the same Octopus, Eon, EDF etc. Seems reasonable OVO should offer it along with other methods. 

@Steve Herridge there is the webchat and phone contact numbers which were given earlier in this thread. What others are attempting to help with is other forms of communication via PM (private message).

This is an open forum for discussion and help where no one has access to your account. I’m not sure why you’re so upset with other members (not OVO employees) trying to help

It is a fair comment, although not all accurate. 

Twitter and Facebook can't read the private messages to OVO.

Just in the same way WhatsApp which OVO use can't read your messages.

Or this forum software provider which can't read any private messages here.

OVO make it very clear about phoning. 

You don't need to use this forum or any of our suggestions as OVO customers or any of the various ways OVO offer to contact them. You don't have to post on this forum. 

Simply phone OVO and ignore the volunteers here if you are more comfortable. 

https://help.ovoenergy.com/#contact_us_container

Just a word of warning to any OVO customers tempted to bypass the phone queue in favour of the ‘chat’ option.  
 

You’ll notice that whatever you ask they’ll take an age to reply, so long in fact that you’ll find yourself typing ‘are you still there’ and ‘Hello’ on a few occasions, the reason ?….they’re ‘chatting’ to other customers at the same time.  So you’re no better off than you would be waiting in the phone ‘queue’.

You have been warned.

I take it that you’re affiliated to OVO judging by the number of responses I’ve seen on here with your name ?

I realise it’s common practice now but does that make it any more justifiable ?

It certainly speeds things up for OVO having one person looking after possibly three but being on the receiving end of the chat with an agent taking up to ten minutes at a time to deal with each line of dialogue doesn’t exactly speed things up for the customer, I entered the ‘chat’ with a simple enquiry which could have been dealt with verbally in 10 minutes, the ‘chat’ took over half an hour.  
 

Frustrating…yes….inefficient…yes…will I choose to use chat again.  No.

Commendable…but I have part time job, undertake voluntary work in animal welfare and have my own dog to take care of, therefore have neither the time or inclination to give my time, unpaid, to a profit making organisation, nor have I time to spend half my afternoon on long winded ‘chats’.

@PRERAPH My recent experience with OVO chat was exactly the same as yours. I frequently use Amazon chat and the agent responses are immediate!