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How do I contact OVO Customer Services if I need some help?



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Userlevel 7
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Hi @elliotoswald ,

Email is no longer a recommended contact option. You’ll get a MUCH faster response via Live Chat at https://help.ovoenergy.com .

Oh, is that the place that I was no 118 yesterday, wasted an hour on it, and then , after then hsaying they were on the asking their manager, cut me off as I hadn’t replied.     

When you say it’s not “recommended”, it’s not recommended by OVO, as that means that they have to actually reply.   This way, they can ignore everything.  It’s weaponised incompetence by OVO, a total farce.    

See excerpt from conversation yesterday

 

Userlevel 7

Hey @elliotoswald,

 

Sorry for the issues you’re having, it sounds like a very frustrating experience.

 

Have you tried calling 0330 303 5063? Calling is often the best way of getting multiple issues resolved in one go and our phone lines are much quieter nearer the end of the week. 

 

We’re happy to offer some advice on the Forum if you’d like to explain a bit more about your issue? We don’t have access to customer accounts but can offer helpful links, advise and resources.

 

Hope this helps. 

Has anybody else tried to contact ovo customer services, received an acknowledgement then nothing. I am collcting them and up to 4 now. Phoned but always put on hold then dropped, again 4 times. 

Yes…quite often, usually when you ask them something they can’t or don’t want to deal with.  If you’ve got a Twitter account just ‘name and shame’ them on there, I find if you ‘go public’ you’ll soon get a response off them. 😉

Userlevel 7
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Has anybody else tried to contact ovo customer services, received an acknowledgement then nothing. I am collcting them and up to 4 now. Phoned but always put on hold then dropped, again 4 times. 

Yes…quite often, usually when you ask them something they can’t or don’t want to deal with.  If you’ve got a Twitter account just ‘name and shame’ them on there, I find if you ‘go public’ you’ll soon get a response off them. 😉

Yep, i find the ovo social media team pretty good usually.

You can send them a direct message, just include your name, address, account number, date of birth to ensure you get passed security.

https://www.facebook.com/ovoenergy

 

The  OVO team there can access OVO accounts unlike this forum. 

Ovo is impossible to contact. Tel numbers don’t seem to work & there’s no email address. The chat bot is useless. Anyone out there managed to speak to someone? When we signed up to get energy through Ovo they couldn’t be more helpful. Now they are intent on increasing our direct debit by an extortionate amount, it seems impossible to talk to anyone. If anyone can help with a way to get in touch with a real person who works for ovo, please let me know. 

Userlevel 7
Badge +5

Hi @ZoePSmith and welcome to this customer forum. At the moment of course with the bank holiday, there won’t be many working. You may already know the contact details but

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container

You can also request a delay in any dd update. 
And they have account access via Twitter and Facebook, unlike here as it’s a public forum.

direct message to their social media channels 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

Is there a telephone number I can call from abroad. I’ve tried the 0330 from France, but it doesn’t connect. Many thanks.

Userlevel 7
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I’m afraid not, and it’d be pretty expensive even if there was.

Live Chat via https://help.ovoenergy.com or WhatsApp are your best options to call in from abroad.

Userlevel 7
Badge +2

You can also try a direct message via the ovo Twitter or Facebook page. 

Both are official ovo support channels and the staff there can access your account. 

https://www.facebook.com/ovoenergy

 

If you send a direct message, include your name, address, account number and date of birth to get pass security. Obviously only do that on a direct message rather than a general post on their twitter or Facebook pages. 

Does anyone know how to get in touch with ovo energy by email. I'm using a recommended email address that is   hallo@evoenergy.com

This doesn't work keep getting reply saying 'this address is no longer recognised '  any idea's 

Userlevel 7
Badge +5

Hi @Loadof the email is not a normal form of contact for them. They do have webchat etc

Customer Support  -  tel:03303035063

Webchat  -https://help.ovoenergy.com/#contact_us_container
I don’t think they’ve ever used the address you mentioned 

Userlevel 4
Badge +3

I appreciate what BPLight log says but the email is hello@ovoenergy.com not hallow.

I have eventually got through on that but BPLight is correct, try the other sources.

 

 

Userlevel 7
Badge +5

Yes the ‘hello’ address is not a recommended route. That one does connect but it depends on the enquiry. The other routes are more reliable 

Are all the ovo phone lines and online chat options out of order today. I have tried repeatedly and cannot get through. I keep getting error messages

 

Userlevel 7
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Hi @Gardeningangel not sure where you’re looking but chat is working fine .. I’ve just tried it

https://help.ovoenergy.com/#contact_us_container

Userlevel 7
Badge +2

Hi @Gardeningangel if you struggle getting a response then the ovo Twitter or Facebook pages can be worth a try.

Both are official support channels and are staffed by OVO employees. Unlike here the staff there can access your account. 

https://www.facebook.com/ovoenergy

 

I can’t get through to OVO to enter the meter readings at my new address. The telephone number advises the “an error has occurred, please try again” every time I try. The chat bot automatically ends the conversation after I enter my details. Very frustrating. I have applied for a quote for the new property and the response is that OVO already supplies it, yet I can’t enter and reading details. I would like to speak to someone at OVO.

Userlevel 7
Badge +1

Hi @ajjarman ,

There’s a workaround. Use Incognito Mode and say NO when asked if you’re a customer, and also don’t provide an email address when asked. You can then get through

Thanks. Still getting the run-around though. I’m apparently though to an agent, but they respond super slowly and so far unhelpful (gave me another number that fails to connect)

I want to accept their invitation to have my big credit balance refunded - but since yesterday pm all phone numbers are giving the error message referred to in this thread. Grrr! And there’s no news flash on the website to advise customers there’s a system-wide outage...

Userlevel 7

Hey @pierrerreip,

 

Sorry to hear this,

 

What error message are you getting on the website? Are you able to upload a screenshot? Please don’t include any personal information. 

Userlevel 7
Badge +2

I want to accept their invitation to have my big credit balance refunded - but since yesterday pm all phone numbers are giving the error message referred to in this thread. Grrr! And there’s no news flash on the website to advise customers there’s a system-wide outage...

Have you tried this?

https://account.ovoenergy.com/payments/refunds

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