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Best answer by Jess_OVO

Updated on 17/04/26 by Ben_OVO

 

You’ll need to get in touch with the Support Team as we don’t have access to accounts here at the Forum. Check out the details and links below for the contact details you need.

 

If you’re pay monthly the contact details are as follow:

 

Phone: 0330 303 5063 

(Opening hours are Monday to Friday, 9am to 5pm)

 

Webchat: Chat with us

(Opening hours are Monday to Friday, 8am to 6pm,

& Saturdays, 9am to 2pm.

 

For all other contact methods, check out the full topic below:

 


 

SignVideo is a free service that connects British Sign Language (BSL) users to our advisers through an online interpreter. Their opening hours: are 9am to 5pm Monday - Friday.

 


Collections Team

 

Collections can be contacted by webchat from 8am-6pm Monday to Friday and 9am-2pm on Saturdays. You can also contact the team by phone on 0800 0699 9831 from 9am-5pm Monday to Friday. For more without contacting the team, check out the payment support tool page here.
​

 

Got a complaint? 


You can raise a complaint by contact Customer Support, you can find out more about our Complaint Procedure here.

 

 


There’s lots you can do yourself on the app and online account
 

 There’s lots of things you can do yourself on your online account. Give it a go and if you’re not sure, find out more via our online account tutorial collection here:

 

 

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone. See OVO’s guide on our app here. 

 

If you want to start a switch to OVO or you’ve just moved into a property that we supply, you can get the ball rolling with setting up an account here (it’s the same page but it will work for both. 
 

 

Need some more information about something? We’d recommend OVO Help for guides and tutorials, or this forum, where we have thousands of topics about all sorts of energy questions. See this dedicated page for someone new to the forum. 
 

 

How to get in contact about my OVO Pay As You Go account
 

118 replies

Show previous replies
J
Newcomer
jonfromfleet
Newcomer
January 21, 2024

social media success. An engineer is coming out between 11am and 2pm. Thank you for your help

    E
    Newcomer
    Eric Higham
    Newcomer
    January 21, 2024

    Anyone having trouble with OVO 

    cant send a meter reading as they haven't got my meters on  

    been waiting since we moved over from SSE 

    not replying to e-mails or calls 

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 21, 2024

    Live Chat will ALWAYS be faster: https://ovoenergy.com/help .

    Alternatively, please see https://ovoenergy.com/feedback 

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 21, 2024

    social media success. An engineer is coming out between 11am and 2pm. Thank you for your help

    Is your neighbour sorted now @jonfromfleet 

    J
    Newcomer
    jonfromfleet
    Newcomer
    January 22, 2024

    Yes thanks. A engineer called Billy came along and replaced the (very) old meter with a new one.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      January 22, 2024

      Hey @twine,

       

      Sorry for the issues you’re having, 

       

      Could it be the bill you received was your final bill from OVO? If you log into your online account you should be able to see your billing history, account balance and whether the account has been closed or not. 

       

      My second thought is, could it be that Octopus have taken over an incorrect supply, and your account with OVO is still running? The best way to check this is to check your correspondence from Octopus and OVO against the serial numbers of your meter(s). 

      Renewable Energy? Big Fan.
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      January 22, 2024

      Hello @Eric Higham,

       

      I’m sorry to hear this,

       

      Are you able to explain a bit more about your issue so we can offer some advice here.

       

      When you say ‘on’? Are your meters faulty with a blank screen so you’re not able to take a meter reading? 

      Renewable Energy? Big Fan.
      Firedog
      Super User
      FiredogSuper User
      Super User
      January 22, 2024

      If you log into your online account you should be able to see your billing history, account balance and whether the account has been closed or not. 

       

      @Emmanuelle_OVO Did you miss this bit?
        

      … we haven't been able to access our online acct for a year as when we do it says they're updating the website etc.

       

      😶

       

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      January 22, 2024

      Ah sorry! I missed that bit, my apologies. 

       

      If you contact the Support Team they’ll be able to email you PDF’s of all of your previous statements you require. My advice would be reach out to the Support Team via webchat, it’ll be much faster than emailing. 

      Renewable Energy? Big Fan.
      T
      Newcomer
      twine
      Newcomer
      January 22, 2024

      I have spoken to Ovo this morning who say our account wasn't closed by then when it should have been back in Sept. They can't send me a statement for the bill they have issued us 🙄 it sounds like a mistake on ovo’s part and I hope they get it sorted. Makes me wonder how many others have had this happen. Octopus did take over the supply properly and have been really great sending us confirmation of this with screenshots of the national supply database they have access to. Still can't access our online acct, haven't been able to for over 12 months. Again lots of others having this problem. Hopefully it's sorted but makes me so worried for others and those more vulnerable. Being sent demands for bills with no details is stressful for people. 

        Show more replies
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        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd